Karl Mueller Email & Phone Number

Tullamarine

Moorabbin

Trading as Keeley Marine Supplies. Suppliers of aluminium masts, fittings and rigging for yachts, sailboats, trailer sailers and dinghies.

Melbourne, Australia

Held various positions across many accounts due to corporates outsourcing their IT departments to IBM. These accounts included Powercor, Solaris, Toyota, Department of Veteran Affairs, Telstra, Victoria Police, IBM, Westpac, Myer, AGL, Jemena, NAB/MLC. Most recently provided Drop In Support Desk duties on the NAB/MLC account.Key Responsibilities:. Provide Level 2 Desktop Support to clients. Provide Level 3 Support for the Level 2 Desktop Support Technicians. Software pre-packaging testing. Hardware roll outs. Resolve support problems and queries within SLA time frames. Escalation of support problems to the responsible Application Support Team when necessary. Ensure all clients know the current status of their individual IT problems or requests

Melbourne, Australia

Provide Level 1, 2 and 3 Desktop Support to clientsProvide support for IBM Point of Sale cash registersPerformed End Of Day Trading processing for consolidation of sales, stock reportsPerformed POS server backupsNovell NetWare 4.1 system adminToken Ring and SNA network patching and problem identificationLaser Printers and Colour Inkjet printers support

Melbourne, Australia

Mainframe Computer Operator and Job SchedulerComputer Operator: Responsible for operation and monitoring of the SECV's Amdahl Mainframe Computer. Monitored computer area security and airconditioning plant.Job Scheduler: Responsible for timely completion of overnight batch processing including customer bills, staff payroll and any other mainframe processing jobs as required.

Melbourne Metro Area, Australia

Operator In Charge of Brunswick Terminal Station controlling, operating and monitoring high voltage plant and equipment.