Karlie Maxner Email & Phone Number

12+ Years in Customer ServiceLanguages: Fluent English - Minor French, Spanish, German & VietnameseExperience in:- Workplace job analysis, planning, recruitment, selection, orientation, training, positive employee relations, motivation, and retention. - Activities associated with managing guests' service expectations at the front desk during the pre-arrival, arrival, occupancy, and departure stages. - Developing group reservation and meeting planning skills by creating banquet event order documents. Education in pertinent hotel-related legislation and the Innkeepers Act.- Employment legislation and the essentials of facilitating a safe and healthy hospitality workplace.- Calculating yields, cost percentages, breakeven point, revenue management, net remittance, business expenses, and profit.- Preparing, promoting, and selling a variety of tourism products at a national and international level. (one-day tour with custom activities and services, or the coordination of a multi-day tour to an exotic destination). - Identifying key partnerships, creating policies and procedures, and designing tour itineraries that best meet the needs of their customer base.- Analyzing market conditions and trends, and applying marketing strategies in the creation of a marketing plan for a business in the hospitality and tourism industry.- Analysis of global tourism destinations and attractions, destination marketing, and competitiveness.- Attraction and festival management: role of events, research, development, organization, marketing, management, and assessment.- Studying the development and management of visitor attractions, exploration through case studies, and participation in creating an attraction event.- Techniques used in successful electronic selling; developing customer knowledge bases; evaluating customer satisfaction levels; improving customer satisfaction levels; minimizing customer turnover frequency; and ethics and etiquette in cyber-selling.- The expertise required to combine logistics with venue atmosphere in order to create a recipe for success when it comes to special events.

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  Conestoga College

  Tourism And Travel Services Management