Karl Ludwinski Email & Phone Number

Radford, Virginia, United States

• Ownership of all customer-facing updates and UX development for multiple websites and web-based tools.• Lead and mentor other developers, including code review.• Establish and maintain coding standards.• Manage team of overseas contractors, lead scrum and stakeholder meetings.

Radford, Va

• Work as part of a small team in a highly collaborative environment responsible for Thomson’s public websites and tools.• Build and maintain Service Orientated Architecture (SOA) to support product information and business rules.• Build full stack web applications to help engineers filter and select the best product for their needs, including custom versions for syndication on distributor websites.• Manage OpenText CMS (Content Management System) implementation – adding content, designing new pages, coding templates.• Took ownership of an additional enterprise website inherited through acquisition.

Rocky Mount, Va

• Provided assistance with evidence review for SOX compliance auditing for IT systems, along with input on controls and documentation• Provided end user support during and after company-wide migration to Microsoft Office 365• Developed operations manual and provided support for the quoting software support team

Roanoke, Va

• Provided administration for the Enterprise Project Management solution and support for 500+ customers across all of IT• Software included SharePoint 2010, Project Server 2010, Project Financial Server 2010, Team Foundation Server 2012, and SQL Server 2008 R2• Managed the Training & Support center, a comprehensive knowledge management solution which contained FAQs, demo videos, support and feedback forums, request forms, and all related systems communications• Collaborated in development of enhancements such as reports, specialized web pages, and specially formatted InfoPath request forms

Roanoke, Va

Provided administration and support for SharePoint and Project Server 2010. Contract ended when hired as a full-time employee for Advance Auto Parts.

Welch, Wv

• Coordinated mission trips to McDowell County for teams from across the country• Planned and managed the logistics for teams including lodging, meals, service projects, recreation, and access to community agencies and leaders for education• Created and coordinated internship program for summer interns• Managed and serviced computer and network (LAN) systems for entire organization• Implemented Google Apps and trained staff on usage• Created standardized forms and documents for each ministry• Assisted with maintenance of organization’s public web site

Fargo, Nd

• Supported Microsoft’s Professional and Premier customers and partners with on-premise and Microsoft-hosted Cloud deployments of Dynamics CRM• Provided successful resolution to complex and long-running issues from front-line support teams• Mentored and facilitated development of technical skills of front-line engineers• Documented and submitted hotfix and design change requests to the Product Group• Collaborated with Operations team on service-impacting events for Cloud deployments

Fargo, Nd

• Administered client and server installation and setup• Managed computer and network security• Maintained backups and plan for disaster recovery• Influenced purchasing decisions

Fargo, Nd

• Supported Microsoft’s Professional and Premier customers with Microsoft Project and Project Server products: Deployment and setup, Operation and usability, and Disaster recovery• Set up multi-system networked environments from scratch in order to test and investigate issues• Collaborated with other Support Engineers on multiple product teams• Met goals of Customer Satisfaction, Utilization, and Case Wellness while managing high case loads• Authored both internal and public technical articles to assist fellow engineers and customers• Promoted to Office Deployment to help drive customer satisfaction results by other engineers• Mentored new support engineers by providing soft skills training and development

Park Rapids, Mn

• Performed troubleshooting and repaired hardware and software issues• Installed and tested computer networks• Assessed and configured network security• Delivered computer training and tutoring