Seeking new opportunity due to previous redundancy Currently also a non professional carer.

Working at P & A Group (via The Business Connection) warehouse distribution centre raising sales orders, invoices and delivery notes via SAP for aggregate and timber product orders for garden centres nationwide, then scanning, attaching and filing documents once the deliveries had left site. Ensuring stock levels are correct by continually updating SAP with dispatched orders.

Validation and verification of business entity data from a range of publicly available online sources in preparation for production of reports to clients. Maintaining and updating as and when necessary of a database of previously collated information ensuring that all data is referenced using the most up to date sources available.

Handling inbound and outbound calls from customers across the United States seeking competitive auto insurance quotes via a comparison website, and forwarding calls onto a company or carrier from a designated panel for a quote as appropriate.

Working within Lloyds TSB Banking Group reinvestigating historic PPI complaints and issuing any redress as appropriate. Worked towards Daily, weekly and monthly targets, achieving all set KPIs whilst maintaining high levels of quality. Supported Team Manager through creation and completion of MI reports and kept manager aware of issues affecting performance and any potential risks to the business.Maintained good organisational skills and good communication skills, both written and verbal and retained high levels of knowledge of processes enabling quick adaptation between differing workstreams and continually looked for process improvements to reduce workloads and increase customer satisfaction.

Dealing with additional correspondence received from customers and Third Party Claims Management Companies relating to Payment Protection Insurance sold with financial products such as Credit Cards or Loans held within the Halifax and Bank of Scotland branding. Responding by letter, to address a number of different issues including chase letters, challenging amounts refunded and rejecting complaint decisions, usually where these had not been upheld in the customers favour. From December 2012, I dealt with pre-litigation correspondence in relation to customer’s mortgage accounts to ensure a prompt response and resolution. Dealing with a number of issues via post from customers and third parties, with response being by letter or the item being routed to the relevant area or department.

Duties consisted of working on the cash register, taking payments, excellent customer service at all times. Helped customers with any general queries they may have had whist shopping and completed transactions at point of sale. Other aspects included photocopying and faxing documents for customers, replenishing shelves and display areas and general cleaning and tidying of store.

Working across two departments at AVOW, Community Development and Wrexham Carers Service.Community Development, - assisted officers with the running and administration of their projects, including external events and training courses, and dealt with queries relating to these via telephone and email. Collated a number of external contacts into a central database which is now used by the entire organisation and also expanded an online directory of the rural community buildings within Wrexham county.Wrexham Carers, again involved administration tasks and helping with events, however, primary responsibility was to ensure that the information stands at Doctors Surgeries and the local hospital were stocked and kept updated.• Continued to work as a volunteer one/two days per week mainly covering a reception role

Initially starting in a data entry role manually keying credit card applications onto an internal system, and becoming quality checker within a short time period. 2004 Moved to balance transfer team where I was jointly awarded a "Masterpiece" idea which reduced costs and had a direct positive impact on customer service.2007/08 Part of a task force specifically set up to deal with complaints relating to default fees applied to credit card accounts following OFT investigations. • Primary point of contact for Claims Management CompaniesIn the latter part of 2008, transferred to the Correspondence team dealing with low level complaints.• Regularly completed AML and Fraud Detection training.• All roles involved set targets and KPIs as standard each month, many of which were exceeded.