Karl Renn Email and Phone Number

Travelled across Ontario to educate, advertise, represent, and recruit new/future students for Sheridan College.• Communicated with 60,000 prospective post-secondary students from all-across Ontario during a 20-week span through presentations, panels, individual conversations, and social media, which generated interest and/or applications to various programs at Sheridan College.• Maintained communication and correspondence with over 35 secondary schools and 12 Sheridan staff members on an occasional basis from September to May to ensure punctuality, priority management, one-on-one assistance, and overall satisfaction in order to maintain positive report and relationship development for the Outreach & Admissions department.• Recorded student’s interest, supply inventory, schedule, and attendance data from over 130 events using previously developed Microsoft Office abilities to allow for future department managers to optimize the schedule efficiency, supply budget, event cost-benefit analysis, and provide feedback for additional stakeholders.

Worked independently to gather, research, archive, and present housing information for students. • Generated a database with over 150 rental locations with no previous information within the first semester by utilizing regional knowledge, Google applications, and email/verbal communication to allow myself, future OCA’s, and department managers the ability to provide housing alternatives during meetings with prospective, current, or graduating students.

Assisted, orientated, and supported smaller groups of individuals with various accommodations.• Allowed zero instances of plagiarism to occur by remaining professional, possessing a strong attention to detail, and having integrity during four separate examination periods in an effort to uphold the University of Toronto’s focus on maintaining academic integrity and an equitable educational opportunity for all.

Acted as a liaison between the public and the professional staff by handling any questions, comments, and concerns.• Supported 2,500 students directly and 17,000 students indirectly three to six days per week during three consecutive academic terms by taking phone calls, booking meetings, responding to emails, providing credential recovery, security card replacement, and updated the larger StarRez database daily.• Assisted in processing 1,900 prospective student applications between February and June by conducting several administrative tasks that included handling cash transactions, utilizing Point-Of-Sale machine with appropriate record-keeping, data-entry for application updates, and produced information regarding residence changes, department policies, and applications which resulted in less stress and time constraints from management and reported higher customer satisfaction than the previous academic term.

Assisted all students living on campus who are transitioning into university or a higher year of study.• Mentored 170 students from various years of study in the span of eight academic terms resulting in a high graduation rate by utilizing active listening skills, practicing conflict mediation training, facilitating weekly and bi-weekly community meetings, one-on-one meetings, house-checks, developing active and passive learning programs, participating in rotational on-call responsibilities, reporting information in eRez database, and acting as a role model in an effort to improve the student experience for everyone.• Supervised 28 students under the Academic Culture and English (ACE) Program in preparation for their International English Language Testing System (IELTS) or Test of English as a Foreign Language (TOEFL) assessment across a 12-week period by implementing active listening, displaying patience, providing helpful resources and referrals, and recommending alternative methods to help the students reach their goal of passing the test and being allowed to study at the University of Toronto.• Lived and worked in UTM Residence for 32 months, resulting in over 2,100 on-call hours with four emergency/crisis incidents, 54 active and passive programs along with their evaluation, collaboration with over 150 UTM staff members across six unique teams, and earning three staff-elected awards.

Assisted in the planning and development of future active and passive programming that would support more than two thousand students throughout the upcoming academic year.