Served as the primary receptionist, warmly welcoming visitors and managing their appointments efficiently, resulting in improved client retention by 15%• Maintained accurate financial records by reconciling accounts and updating books on a daily basis, resulting in a 99% error-free recordkeeping• Attended an average of 20 calls per day, providing exceptional customer service and resolving inquiries promptly to maintain a high customer satisfaction rate of 95%.• Managed all financial records and transactions using QuickBooks and CaseWare, ensuring accurate and up-to-date information for analysis and reporting purposes

Brampton, ON Managed bookkeeping and invoicing processes, ensuring accurate financial records of all client base• Resolved customer inquiries and concerns through effective communication, resulting in a 90% customer satisfaction rateStreamlined meeting scheduling and work coordination, optimizing time management for the team and increasing productivity by 10%