At the end of 2015, I started working at HILLTECH as a business client advisor. My duties were to acquire new clients to the company, as well as care for current clients in the payment terminal industry. From August 2016 to December 2020, I worked at Elavon Financial Services DAC (as a specialist in SMU / AML and Operation Business Readiness Analyst/ Project Coordinator)My job purposes were: participating in the identification, design, development and implementation of assigned features/projects/tasks. Managing assigned activities related to (Salesforce) Service Cloud and internal customer-facing system, interfacing with internal and external resources to ensure successful and timely completion in accordance with user/requestor needs.Since January 2021 till October 2023 I was working as BUSINESS & INTEGRATION ARCH SR ANALYST in ACCENTURE. My daily duties were: • Evaluate current state, identify customer requirements and define the future state and/or business solution;• Create product backlog items and coordinate delivery, Root cause analysis of the issues raised by users,• Lead the testing effort and/or team to plan, construct and execute release tests within Salesforce B2C Commerce Cloud; Apply testing methodologies, principles and processes to define and implement key metrics to manage and assess the testing process including test execution and defect resolutionCurrently I am wornikng in ILS Sp. z o.o. as Logistics Systems Business Analyst. To myy daily duties belongs:• Monitors implementation activities for an functional areas, working independently on planning and implementation;• Coordinate testing within team, construct and execute release tests within internal InterCars/ILS systems• Coordinate support for internal InterCars/ILS logistics system: solving daily user problems and requests, defect management and defect retests. Manual tests of the new deployments impact on the developed features. Planning, creating and executing test scripts related to internal InterCars/ILS systems• Participate in identifying, designing, developing, and implementing assigned features, projects, and tasks.• Deliver outstanding Internal System Implementation Management: Ensure deadlines are met and tasks are documented and tracked efficiently. Handle escalations promptly and keep users informed of all issues and concerns.
Listed skills include Zarządzanie Ryzykiem, Zarządzanie Projektem, Servicecloud, Testowanie, and 18 others.