Karol Mańkowski Email and Phone Number
Karol Mańkowski personal email
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Highly appreciated for effective support to business processes, by combining thorough understanding of business and vast experience in IT and service management. Experience in project management, global systems implementation, risk management, gathering business requirements, set-up of new service support function, continual service and process improvement.Expertise in:Project Management, Business Analysis, Service Management (ITIL); Release ManagementExperience summary:>13 years - experience in IT on the pharmaceutical market.>7 years - experience in Global IT structure on the pharmaceutical market.>10 global complex projects implemented successfully and on time. >6 years - experience with Clinical Operations (especially CTMS – Clinical Trial Management System)>6 years - experience with CRM system (Siebel).>6 years - experience with BI (Business Intelligence) solutions such BusinessObjects, Siebel analytics, QlikView, etc.Main certificates:• APM - Agile Project Management foundation• PSMI – Professional Scrum Master• ITIL 2011- Continual Service Improvement• ITIL 2011- Service Transition• IT Project Manager (PMBOK Guide 2004 Third Edition)• ITIL FoundationThe last achievements:• Successful takeover of global strategic business process support with existing dedicated IT system (NPI – New Product Introduction) from external company. Project was finalized despite lack of resources within 3 months from the date of hire.• Successfully set-up and implemented cost effective and very efficient new Support Model related to the NPI system service (cost reduction over 60%; implementation change time shortened by 75%).• Designed unique training program for implementation of global „eMonitor” project based on CTMS, dedicated to 400 users worldwide.
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Senior Devops LeadC&FWarsaw, Mazowieckie, Poland -
Ebusiness Consulting Sp. Z O.O. 2015-03 - 2015-07‘FACT-Finder Partner Polska’ and ‘Symcore’ are part of 'eBusiness Consulting' Sp. z o.o.
FACT-Finder Partner Polska is a part of ‘eBusiness Consulting’ Sp. z o.o. - company founded by Justyna Skorupska and Omikron Data Quality GmbH.
FACT-Finder - Europe’s market leader for on-site product search, navigation and merchandising, also for crosschannel strategies in online shops, used in more than 1,300 webshops in 26 countries.
http://www.fact-finder.pl
SYMCORE is a team of professionals with knowledge and experience in designing effective growth strategies in digital communication and sales channels.
Our main goal is to increase customer's profits and to provide the company a competitive advantage. Years of knowledge and experience allow us to achieve this.
SYMCORE is also a silver partner HYBRIS (SAP)
http://www.symcore.net
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• Accountable for development and implementation innovative CRM and CX strategies at the company.
• Established productive and high-quality, professional relationship with existing and new customers.
• Accountable for all projects related to FACT-Finder optimization in order to improve conversion at e-shops.
• Proactive assess, clarification and validation of customer needs based on European best practices.
• Advising the most suitable solutions for customers, based on strategic business needs and requirements.
• Management of ecommerce projects.
• Responsible for planning and executing up/cross-selling objectives.
• Continually looking for opportunities to extend ‘eBusiness Consulting’ portfolio.
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Abbott Laboratories 2014-01 - 2014-09• Established and maintained high-quality relationships with business process owners, business relationship manager, key users and with external partners (vendors and service providers).
• Anticipating, recommending and deploying technical solutions to business needs and problems (new system functionalities, new technical design).
• Accountable for effectiveness of systems solutions in line with business requirements.
• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Managing providers and contractors responsible for implementing and deploying solutions.
• Full responsibility for service management, including processes such as: account management, incident and problem management, change management, document management, release management and disaster recovery testing.
• Managing the team and ensuring necessary resources are available to meet the daily operational demands of the area.
• Continually look for opportunities for cost reductions and cost avoidance (e.g. move of project management from BRM to service delivery).
• Keep up-to-data with new developments, industry trends, best practices, and developments (co-responsibility for the “Phase 0” project).
• Full responsibility for aligning various project elements with the vision and strategy. -
F. Hoffmann-La Roche Ltd 2013-02 - 2013-12• Applied complex procedures and defined standards to meet current business and customer needs, technical requirements. Lead others in resolution of complex problems (e.g. co-responsible for implementation of global service management tool – HPSM).
• Implemented innovation and optimized processes and methods within the domain to meet system or user requirements and develop new functionality. (e.g. Designed unique training program for „eMonitor” project).
• Plan and implement processes where required, and provide technical leadership to specialist staff (e.g. Implemented Change Management process in the CDC Service).
• Lead specialist resources on technical issues within the services on content and provide detailed analysis of the operations to minimize risks and opportunities for improvement.
• Management all changes and improvements in domain services. -
Janssen-Cilag Polska Sp. Z O.O. 2001-07 - 2007-08• Implementation and development of Business Intelligence based on Siebel Analytics 7.X.
• Creation and analyzing new users’ requirements related to strategic and current business decisions.
• Providing high quality reports sets for all business levels.
• Responsible for continually Business Intelligence solution improvement.
• Integrated different data sources in analytical module.
• Constant cooperation with COMPETENCE CENTRE in Belgium and external customers.
• Participation in Siebel CRM 7.X implementation in Poland.
Main achievements:
- Implemented an innovative analytical system - Siebel Analytics in Janssen-Cilag Poland within high time constraints.
- Co-responsibility for successful implementation of CRM – Siebel 7.X system, strict cooperation in creation of innovative analytical solutions connected with introduction of PDAs for the whole Polish sales force.
- Set a new standard of reports’ sets for particular management levels – 3 key reports had been included in corporate ’Best Practice Report’ on EMEA level.
- Implemented an Automatic Distribution module for Business Reports. -
Tricomp Sp. A O.O. 2000-05 - 2000-10Projecting and creating Web sites using application such as Visual Inter Dev 6.0.
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Bank Gospodarki Zywnosciowej S.A. 1999-05 - 2000-05Unix Solaris administrator and user help desc
Karol Mańkowski Skills
Karol Mańkowski Education Details
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Warsaw Higher School Of Computer ScienceInformation Resources Management -
Mila College Information Technology TrainingInternet Resources Administration
Frequently Asked Questions about Karol Mańkowski
What company does Karol Mańkowski work for?
Karol Mańkowski works for C&f
What is Karol Mańkowski's role at the current company?
Karol Mańkowski's current role is Senior DevOps Lead at C&F.
What is Karol Mańkowski's email address?
Karol Mańkowski's email address is k.****@****ail.com
What schools did Karol Mańkowski attend?
Karol Mańkowski attended Warsaw Higher School Of Computer Science, Mila College Information Technology Training.
What skills is Karol Mańkowski known for?
Karol Mańkowski has skills like Project Management, Agile Project Management, Itil, Crm, It Service Management, Management, Change Management, Release Management, Business Analysis, Process Improvement, Vendor Management, Siebel.
Who are Karol Mańkowski's colleagues?
Karol Mańkowski's colleagues are Anwar Hossain, Gosia Caban, Małgorzata Szczodrowska, Jakub Ruta, Katarzyna Biedroń, Jan Stępniewski, Izabela Rudnicka.
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Karol Mańkowski
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Karol Mańkowski
Specjalista (It) Do Spraw Utrzymania I Rozwoju Sieci Sprzedaży Detalicznej W Firmie Marmax Sp. Z O.O.Poland
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