Karol Putkowski Email & Phone Number

United States

• Complete daily work activities related to ACH, Bill Pay, Mobile Deposits, Checking, and all other Member Payment Operations functions• Process all assigned desk transactions with a high degree of efficiency and detail to and meet or exceed Operations, Business Risk, Compliance and Audit standards• Assist management in identifying opportunities to increase service quality and escalates high level member issues as appropriate• Edit/ approve Knowledge Base content and support frontline training efforts• Reconcile various general ledger balancing accounts• Research and responds to internal and external customer inquiries via email• Participate in annual review of policies and procedures to ensure compliance with all Federal, State, and network rules and regulations• Engage in cross training exercises to develop expertise and respond to changes as needed to guarantee efficient workflow and business continuity• Exercise tact and diplomacy in dealing with highly sensitive, complex and confidential issues and situations, follow procedures and mitigate risk• Perform other related duties as requested and special projects as assigned

Chicago, Il

• Process deposits, ACH and loan payments for customer’s accounts, and place holds on accounts when necessary.• Work directly with the Fed to ensure proper check guidelines are met and accurate processing. • Conduct audits within branch banking, and coordinate projects for reporting of weekly and monthly inventory, tracking and other operational reports.• Offer and sell financial products and services to consumers and small business customers such as deposit accounts, loans, credit cards, and safe deposit boxes to meet or exceed established sales goals to support overall sales objectives.• Build and sustain relationships with internal and/or external clients.• Continuously expand skill set and specific knowledge of the industry through ongoing training and maintaining industry trends knowledge base.• Identify and examine problems, generate options and recommend solutions. • Enhance processes and procedures; analyze and capture knowledge. • Provide a variety of teller transactions for clients, i.e., cash checks and process checking and savings account withdrawals and balancing duties.• Resolve a variety of simple to walk-in client problems (i.e., reconstruction of account transactions, account balance discrepancies, multiple account linkages/ combined statements.• Identify other cross-sell opportunities and refer clients and prospects to the Investment Center, Mortgage, Treasury Services, Trust and Commercial Banking.

Stamford Ct

• Independently handled complex tasks including customer escalations, report analysis, and communication with management.• Supervised and trained employees to better amplify their roles.• Consistently achieved and exceeded daily sales quota utilizing companies best practices.• Maintained stockrooms and helped recover sales floor.• Attentively and accurately handled cash and credit card transactions.• Provided exceptional customer service• Displayed a positive and helpful attitude on a daily basis that was consistently praised by customers and coworkers

Bachelor Of Business Administration (Bba), Human Resources Management

Associate Of Science (A.S.), Business Administration And Management, General