Karol Z. Gizewski Email & Phone Number

San Francisco, California, United States

- Providing hands-on support to team members, addressing daily operational challenges and ensuring seemless workflow- Monitoring team performance and individual contributions, providing constructive feedback for continuous improvement- Develop and implement training programs for new and existing team members

San Francisco, California, United States

- Managing injury and accident reports in multiple languages via ZenDesk- Expertly resolving escalations for the US, UK and Australian markets through outbound calls- Operating as a third-line support helpdesk, developing internal processes and documentation to streamline issue resolution

Atlanta, Georgia, United States

- Provided invaluable support to business owners in the UK and US, ensuring full compliance with the Payment Card Industry Data Security Standard (PCI DSS).- Collaborated with leading payment processing companies such as Worldpay UK/North America, BarclayCard, Lloyds, and Natwest to assist merchants with PCI compliance, cybersecurity, and network parameter scans.- Effectively upsold Security Services, including Cybersecurity Software/Applications and Premium Subscriptions.- Delivered exemplary customer service and adeptly handled complaints and escalations, demonstrating proficiency in PCI Compliance, Web Risk Monitoring, Digital Certificates, Risk Management, Data Privacy, and Merchant Risk Management.

Grabonóg

- Actively engaged in B2B sales by proactively cold-calling businesses globally, with a primary focus on the UK, US, Canada, and Scandinavia.- Drove trade partnerships by promoting original eco-friendly stretch films and industrial/agricultural films manufactured by Folgos.- Nurtured relationships with existing contractors and trade partners while overseeing export logistics, invoicing, payments, and transportation.- Managed and curated content for Folgos' social media outlets, including Facebook, Instagram, and YouTube.

Cardiff, Wales, United Kingdom

- Served as a First and Second Line Engineer, delivering comprehensive IT support to over 3000 stores, including esteemed clients like Lidl UK, Cineworld, L’Oréal, and Papa John's Pizza.- Proficiently managed and resolved incoming IT requests and tickets through various communication channels and remote access tools.- Provided technical guidance to Field Engineers, enhancing issue resolution efficiency.- Collaborated effectively within a 15-member team, covering diverse shifts, including weekends and holidays.- Demonstrated advanced troubleshooting skills across a wide array of technical systems, including EPOS systems, servers, software, networks, and various hardware components.

Cardiff, Wales, United Kingdom

- Handled both inbound and outbound calls from insurance policyholders, consistently providing top-tier customer service with a polished telephone manner.- Played a vital role in achieving team targets within a competitive environment.- Demonstrated expertise in making policy adjustments, effectively upselling Car Breakdown coverage and supplementary services, and managing customer complaints and escalations.

Cardiff, Wales, United Kingdom

- Managed high-volume inbound calls from UK-based SKY TV customers, focusing on delivering exceptional customer experiences.- Successfully upsold additional TV packages, Fibre Broadband services, and Pay-Per-View products, contributing to revenue growth.- Proficiently explained bills, processed payments, modified product subscriptions, and adjusted service plans.- Thrived in a fast-paced, target-driven environment while collaborating seamlessly within a team.