Customer Service Manager Job Duties: Accomplishes customer service objectives by coaching, counseling, and disciplining employees/cashiers. Communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change. Opening and closing the store including registers. Dispensing and refilling self checkout along with registers according to company standards. Managing cashiers for their shifts including shift changes, lunch breaks and breaks according to New York State Labor Laws. Skills/Qualifications: Customer Service, Process Improvement, Decision Making, Managing Processes, Staffing, Planning, Analyzing Information , Developing Standards, Help Desk Experience, Emphasizing Excellence, Money Services, Money Orders, Customer Satisfaction, Emergency Procedures