Karolina Piotrowska Email & Phone Number

Kraków, Woj. Małopolskie, Polska

Driving Value and Efficiency across operations, working closely with Tower Leads, CI champions and teams to identify, implement and monitor process improvements to enhance service delivery and support company's objectives.

-Managing team of 8 individuals within Global CI Team-Making sure team priorities and activities are aligned to the global GBS HR Ops strategy and roadmap-Defining and driving deployment of the global CI team strategy and roadmap-Being partner with Business Leaders within and outside of GBS HR Ops-Identifying process improvements related to Customer Experience, quality, efficiency within multiple Hubs and Front Offices globalny-Managing CI portfolio, suppervise the planning,… Show more -Managing team of 8 individuals within Global CI Team-Making sure team priorities and activities are aligned to the global GBS HR Ops strategy and roadmap-Defining and driving deployment of the global CI team strategy and roadmap-Being partner with Business Leaders within and outside of GBS HR Ops-Identifying process improvements related to Customer Experience, quality, efficiency within multiple Hubs and Front Offices globalny-Managing CI portfolio, suppervise the planning, ressource allocation to ensure projects successful completion-Drive and participate in multiple regional and global projects within GBS HR Ops-Providing support to the regional and global leadership on various business management topics-Ensuring the global CI team is well organized, properly staffed with highly skilled professionals ensuring effective and efficiency support to the organization Show less

• Managing European Q&CI Team (8-10 people) providing support to two Hubs and multiple Front Offices in majority of European countries in the area of: Continuous Improvement, Quality, Automation and Technology, Performance Management, Knowledge Management and Business Management• Ensuring the work of QCI team is well organized, people are well directed and motivated to perform their work, making sure the team is effective and efficient in their work• Supporting activity of Q&CI Team for… Show more • Managing European Q&CI Team (8-10 people) providing support to two Hubs and multiple Front Offices in majority of European countries in the area of: Continuous Improvement, Quality, Automation and Technology, Performance Management, Knowledge Management and Business Management• Ensuring the work of QCI team is well organized, people are well directed and motivated to perform their work, making sure the team is effective and efficient in their work• Supporting activity of Q&CI Team for LATAM• Aligning the priorities and activities of Regional QCI team to the global and regional strategy and roadmap• Driving strategy and roadmap deployment and execution of the priorities•Partnership with Business Leaders within and outside of GBS HR Operations (Team Leads, Delivery Managers, Regional Delivery Leads, HRBPs, Business Managers etc.)•Driving and participating in multiple regional and global initiatives & projects from multiple areas: customer experience, tools development, capacity utilization, scope purification, quality assurance, Workday implementation• Ensuring proper pipeline management of Desktop Automations• Holding overall accountability for the Knowledge Management framework within the Region and for proper compliance of the operational teams to the defined framework• Supporting Regional and Global Leadership in various business management topics (scope movements, transitions, budget creation and tracking, audit/ internal controls preparation etc.) Show less

• Leading and supporting numerous improvement and transition projects following LSS and other Project Management Methodologies in the area of HR• Scope analysis, comparison and support in identifying various process improvements for Human Resources processes on Regional (European) and Global level• Supporting the development and implementation of new operational and reporting tools (including cross-country and cross regional trainings and communication strategy)• Supporting… Show more • Leading and supporting numerous improvement and transition projects following LSS and other Project Management Methodologies in the area of HR• Scope analysis, comparison and support in identifying various process improvements for Human Resources processes on Regional (European) and Global level• Supporting the development and implementation of new operational and reporting tools (including cross-country and cross regional trainings and communication strategy)• Supporting Operational Teams in practical usage of LSS techniques and tools• Providing data analysis aiming to improve, harmonize processes and improve FTE split in the organization• Regular cooperation with internal customers and QCI teams across Regions Show less

Magister (Mgr), Międzynarodowe Stosunki Gospodarcze

Licencjat (Lic.), Europeistyka