Karon Guy Email & Phone Number

Station Town, England, Gb

Remote

Convercent was acquired by OneTrust in April 2020, right at the beginning of the pandemic.My tenure at Convercent was rolled over into OneTrust.

Remote

Tower 42, Old Broad Street, London

A dedicated customer advocate, becoming the customer’s Trusted Apttus Advisor, I work closely with my contacts to ensure that my customers successfully adopt Apttus across their organisation. Continually driving business value by helping them understand the product usage, adoption, value creation and benefits.Maintaining the customer relationship throughout each stage from Implementation beyond go-live is key to my role, functioning as a liaison between customers and all internal Apttus teams, such as Account Management and Sales, Professional Services, and Apttus University. Reviewing and managing renewal of contracts, or additions to current contracts, working alongside the Apttus Sales team to ensure future growth and Apttus footprint expansion with customers.

Clerkenwell Close, London

Working within a well established, web-based SAAS provider, delivering multiple concurrent LiveChat projects for Enterprise customers in a variety of business verticals, including Financial Services, Telecom, Retail and Media.Building and maintaining a trusted and credible partnership with my clients - keeping that strong connection with my customer is keyRecognising my client’s business strategy along with their values and cultureProviding documented recommendations for return on investment through optimisation, with mid and long term prospectsIdentifying any up-sell and referral business opportunities for the sales teamFacilitate regular face to face or teleconferenced product review meetingsWork with the internal teams to ensure continued awareness of my client’s positionMaintain documented account plans with ongoing agreed detailed delivery initiatives, timescales, SWOT, and executive overviewDeliver full project initiation, including defining and agreeing project scope Project delivery resource management, detailed planning and task managementRisks and issues management, with mitigation and escalationFull project reporting, Change Management and project impact managementPost-project analysis

Northampton, United Kingdom

- Project Lead delivering Pivotal CRM often working on multiple concurrent projects- Liaise with client Project Managers and Project Teams- Overseeing the team delivery of the product, including full product and process life cycle, user/customer interaction through to design, development, testing and implementation, training, support and maintenance and - Present relevant recommendations for best practice in business incorporating software and its continuing development- Ensure constant communication with contacts and customers, as well as members of the professional services and support teams

Full software development life cycle, project initiation meetings, gap analysis reviews, pre-sales presentations, documented full requirements specifications, training, primary point of contact for customers during implimentations

Godmanchester, Cambridgeshire

- Initially employed as a Software Trainer, delivering Oracle HRMS 11.03 and bespoke applications training within the police sector before progressing to the post of Junior Consultant (2003)- Building on a comprehensive knowledge of the company's integrated software packages and successfully delivering application implementations to around 15 police forces within England and Wales, leading functional design specification workshops, and advancing to the role of Senior Consultant - Continuing to expand knowledge of the company's entire software base and undertaking a range of projects and training in order to gain a comprehensive understanding of Oracle 11i HRMS including Core Set Up- Moving on to undertaking business process consultancy, and gaining promotion Principal Consultant with involvement all aspects of a complete implementation, including pre-sales demonstrations, initial client consultations and pre-work, delivering solution design workshops, providing business process advice and 'to-be' process flows, often incorporating Oracle Workflow, continuing to contribute to Oracle 11i HRMS and bespoke applications configuration, involvement in site acceptance testing, and on-site go-live support- Compiling comprehensive documentation including professional reports, training materials and standard implementation deliverables- Carrying out a methodology review for new software as well as demonstrating a comprehensive understanding of standard applications implementation methodology- Travelling extensively within the UK and liaising closely with project managers and client teams across a portfolio of 28 police forces, on many occasions being almost solely responsible for the delivery and implementation of an application- Creation of several revenue generating concepts that have been implemented within the company- Building excellent working relationships and gaining a loyal clientele

Delivering training in national police computer systems and bespoke applications to Police Officers and Police Support staff. Successfully designing, writing, testing and delivering training materials in addition to supporting the implementation of new software packages.

I performed standard constable duties, worked in the Central Criminal Court for a short time, female goaler duties, prisoner transport, control room operator duties.

Durham, United Kingdom

Initially machine room operator, remittances management, transactions input, cashier duties, customer interactions, ensuring that my till was balanced at the end of each day.

Certificate In Education

Cert.Ed

General Curriculum

General Curriculum for 9 'O' Levels