Karrie Giles work email
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Karrie Giles personal email
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A consistent learner and high achiever with over 20 years experience in Tech & Telecommunication. My passion is designing and leading creative programs to guide leaders and their teams through strategic or cultural transformation, enabling a better business, employee and customer experience.Highly skilled in building & leading programs, strategic and multi-channel communications, organisational change, facilitation & workshopping, leadership team effectiveness, L&D, coaching, business operations, sales, and customer experience.
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Senior Change ManagerAusgridSydney, Nsw, Au
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Program DirectorMacquarie Technology Group Jul 2024 - PresentSydney, New South Wales, AustraliaLead, develop, design, and orchestrate key strategic business programs, organisational change and internal communication. -
Business Operations & Change ManagerMacquarie Technology Group Sep 2021 - Jun 2024Sydney, New South Wales, AustraliaDesign and lead organisational change & communication programs; Orchestrate BusOps planning and transformation; Lead & facilitate executive leadership & strategic planning workshops.
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Portfolio Manager: DeliveryMacquarie Telecom Group Jun 2020 - Aug 2021Sydney, New South Wales, AustraliaLed a team of Project Managers & Network Engineers, delivering exceptional service and on-time Telco & Cloud solutions to our customers.
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Program Manager: Learning & DevelopmentMacquarie Telecom Group Oct 2018 - Jun 2020Sydney, AustraliaLed a BU-wide transformation program to launch L&D. Responsible for design, build, delivery, and change management initiatives to implement nationally.- LMS build & launch- Employee Onboarding program (micro-learning)- Operations Teams “Ways of Working” program- Career and Development pathways- Partner with Executives, Senior Leaders & Managers to align with BU strategic goals- Built a 'Culture of Learning' to increase employee engagement & development of talent-… Show more Led a BU-wide transformation program to launch L&D. Responsible for design, build, delivery, and change management initiatives to implement nationally.- LMS build & launch- Employee Onboarding program (micro-learning)- Operations Teams “Ways of Working” program- Career and Development pathways- Partner with Executives, Senior Leaders & Managers to align with BU strategic goals- Built a 'Culture of Learning' to increase employee engagement & development of talent- Facilitation of training initiatives & workshops* Macquarie Club 2020 (Top 10%) Show less
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National Customer Service ManagerMacquarie Telecom Group Oct 2017 - Sep 2018Sydney, AustraliaLed a national team of Service Managers, promoting no-loss culture. Owned Customer Experience & Operational improvement initiatives to maximise growth and NPS, in partnership with National Sales Managers.
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Senior Service ManagerMacquarie Telecom Group Apr 2016 - Sep 2017Sydney, New South Wales, AustraliaOperations lead on Key & Enterprise Customer accounts.
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National Team Lead, Account ManagementMacquarie Telecom Group May 2015 - Apr 2016Sydney, AustraliaLed a national team of Account Managers, managing a portfolio of Corporate clients, driving growth, NPS, and retention.
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Service Delivery ManagerMacquarie Telecom Group Nov 2014 - Apr 2015Sydney, AustraliaManaged the full service life-cycle for Telco & Hosting customers, overseeing all Project Management functions.
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Customer Service Manager, Team Lead (Southern Region)Macquarie Telecom Group Mar 2010 - Oct 2014Melbourne, AustraliaLead a team of Customer Service Managers covering VIC, SA & TAS.
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Customer Service ManagerMacquarie Technology Group Aug 2008 - Apr 2009Perth, AustraliaOperational support of 35 corporate & enterprise customers.
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Voice Project CoordinatorMacquarie Telecom Group Mar 2008 - Jul 2008Perth, AustraliaManaged delivery of all national Voice Projects to key milestones and deadlines.
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Account ManagerZintel Aug 2007 - Mar 2008Sydney, AustraliaManaged a portfolio of +-1000 small to medium corporate customers driving opportunity for organic growth.
Karrie Giles Skills
Frequently Asked Questions about Karrie Giles
What company does Karrie Giles work for?
Karrie Giles works for Ausgrid
What is Karrie Giles's role at the current company?
Karrie Giles's current role is Senior Change Manager.
What is Karrie Giles's email address?
Karrie Giles's email address is th****@****ail.com
What skills is Karrie Giles known for?
Karrie Giles has skills like Service Delivery, Telecommunications, Cloud Computing, Account Management, Service Management, Management, It Service Management, Business Process Improvement, Customer Retention, Change Management, Vendor Management, Project Delivery.
Who are Karrie Giles's colleagues?
Karrie Giles's colleagues are Upvan Malhotra, Joe Borg, Jeff Cook, Jonathan Sun, Bob Silberer, Kristian Gaupset, Mary-Ellen Barnes.
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