Karrie Meeks Email & Phone Number

Clearwater, FL, US

Remote

• Managed a Project Management Team of two members and offered indirect leadership to a Professional Delivery Team and Contractors totaling 18 individuals. Oversight, mentorship, and guidance were provided for their.
• Implemented and extended the use of TaskRay, a project management tool, to incorporate automation and improve our workflow efficiency by 30% across our operations.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Developed, supervised, and upheld detailed project schedules and budgets, guaranteeing the effective distribution of resources and timely completion of tasks across over 120 projects yearly.
• Enhanced operational efficiency by 20% through the adjustment or introduction of new processes to better align with client needs, optimizing team performance, and effectively.

• Created and executed streamlined processes to guarantee our adherence to SOC2 compliance, thereby strengthening our capacity to meet industry standards, uphold legal and ethical norms, and successfully pass our audits.
• Played a key role in shaping new security services and methodologies by actively engaging in the implementation of SIEM, Vulnerability Management, Cybersecurity Training, and establishing our Incident Response measures.
• Served as the leader of not just the Security Department but also for the Incident Response team, responsible for coordinating communication and documenting the team's activities related to the detection, analysis, and.
• Oversaw the operation of our Security Awareness Training program, encompassing phishing campaigns as a crucial component.
• Delivered technical support to more than 400 employees, ensuring the smooth operation of critical technologies like Office 365, Mimecast, Citrix, VMware, and other essential applications, and worked through system.

Largo, Florida

• Monitored servers, databases, networks, and domain controllers.
• Diagnosed and removed harmful malware from computers.
• Provided daily application support for staff and parents.
• Created and maintained accounts in Microsoft Exchange, Active Directory, and School Databases.

Largo

• Responsible for keeping inventory of virtual school computers.
• Trained students on using hardware and software with their computers.
• Handled hardware repairs onsite for example keyboard replacements
• Handled testing computer labs for major state test
• Worked with our analysis team in effort to provide safety blocks for students using the internet.

Clearwater

• Drove sales and helped increase revenue and margin
• Coached and trained employees on processes, goals, and customer service.
• Handled customer issues that included dissatisfaction
• Provided a positive environment to help my employees grow.
• Taught Apple iPad and Android tablet classes.
• Assisted with sales of phones, tablets, broadband cards, and services.

Clearwater, Florida

• Was responsible for handling customer’s hardware issues.
• Removed viruses and malware from customers computers.
• Assisted in sales to increase our service revenue
• Took initiative and trained employees on policies to make sure our security protocols were followed for protection of our customers and the business.

Clearwater

• Participated in Women's Leadership Forum (W.O.L.F.) to engage women into shopping with electronics and appliances.
• Was responsible for counting down cash drawers and handling the nightly deposits.
• Handled customer concerns with sales and returns.

Bachelor Of Applied Science (B.A.Sc.), Technology Development And Management Security Assurance

Management courses included: Project Management, Risk Analysis, and Business Ethics.

Associate Of Science (A.S.), Computer Networking Subclass Network Administration

Associate Of Arts (A.A.), General Studies

Diploma, 21St Century Magnet Program, 3.85

Activities and Societies: Swimming School Newspaper National Honor Society 21st Century Program