Senior Business Process Analyst
Current• Process Development and Optimization: Design, develop, and refine business processes, instructions, and standards, integrating international best practices to enhance efficiency within the telecommunications sector.• Requirement Elicitation and Documentation: Work with stakeholders and IT teams to gather, analyze, and document business requirements. Translate these into functional specifications to support system enhancements and align with evolving business goals.• Process Analysis and Improvement: Analyze processes to identify inefficiencies and design streamlined, automated workflows aimed at optimizing performance and aligning with strategic objectives.• Documentation and Modeling: Create and maintain documentation and visual models of business processes, including cross-functional diagrams, to ensure clarity and accuracy.• Collaboration and Enhancement: Partner with cross-functional teams to improve digital services and customer experiences, ensuring technical solutions support business goals.• Impact Assessment: Lead assessments of process changes to ensure they align with organizational strategies and minimize implementation disruptions.• Holistic Process Examination: Evaluate processes comprehensively to understand the broader implications of changes on people, strategy, systems, and overall operations.• IT Transformation Project (2017-2020): Engage in vendor selection process by evaluating and assessing potential candidates, work closely with international consultants to standardize and enhance business processes, negotiate and align requirements with vendors to ensure their solutions meet project objectives, and oversee the implementation phase to ensure seamless integration and compliance with project specifications, while proactively managing and resolving critical issues to ensure project success and continuity.
