At Five-Star Business Finance Limited, my immersion in supporting production and testing environments advances our operations, particularly within the loan management sphere. My expertise in automation testing and manual testing enhances application performance and stability, ensuring our team consistently meets service level agreements and delivers a superior customer experience.Previously leading a 20-member team at HCLTech, our collaborative efforts in query resolution and compliance set high standards for productivity and quality. This experience has honed my ability to facilitate team synergy and drive technological innovation, all while nurturing client relationships and upholding a steadfast commitment to excellence in CRM’s