Karthick Bheema Rao Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Supporting NBFCs and other financial institutions for Digital on-boarding solution. #Fintech #ITSM #Banking [B2B]Managing 30+ Support engineers (Virtually) including Tier 1 & 2.Driving Day to day support activities Provide directions to support engineers on technical, process & communication areasWorking with Global teamsEscalation ManagementAvailable to lead & solve P1/P2 issues/situationsMonitor SLA adherence & Case wellnessMeasurement of Support performance using key metricsPerform periodical Audits & contribute to process improvementsMaintain and document customer interactions in our case tracking toolBe an effective advocate for the customer and deliver an excellent customer experienceContribute to the analysis and testing of features.Document procedures, processes and identify frequently asked questionsRegular follow ups with customers with recommendations, updates and action plans.ITSM Tracking and AutomationHandled Major banks in India and Fintechs

Chennai Area, India

Managing accounts - Product Demonstration, POC, Implementation. [B2B & B2C]Leading team of engineersDefine the product vision and/or features for your target markets - including out-of-the-box features, pre-built integrations, APIs, Technology, Rules, Pricing, and process.• Discover product needs and requirements, determine customer’s problem areas, and articulate recommended solution(s) or product(s).• Working closely with the Sales team to ensure the successful closure of the sales deals.• Create and deliver impactful product presentations & demonstrations, including product overviews, detailed demonstrations to the key decision makers from various teams withing clients organization.• Execute proof-of-concept (POCs) and demonstrate outcomes highlighting the value additions of our solutions.• Manage RFI/RFP responses and work with sales, services, engineering, product, and finance teams to ensure on-time completion and delivery to clients.• Prepare sales proposals and provide timely responses to queries raised by prospects/clients with coordination from teams.• Train other sales representatives from time to time on product, market, and technology.• Keeping abreast of market trends and product & competitor landscapes.• Allocate & manage output from presales executive team.• Ensuring solutions stated in the Statement of Work are best practice and in line with client requirements.

Chennai, Tamil Nadu, India

SAAS | On-Prem | Monitoring tool deployment Post Sales SupportDeploymentVMware MonitoringNutanix MonitoringCitrix & VDI MonitoringJava MonitoringAPM Monitoring(Java & DotNET)Synthetic MonitoringCloud Monitoring(AWS, Azure)Applications monitoring

Vellore, Tamil Nadu, India

India, Ceannai