Karthi Devaraj Email & Phone Number

Singapore

Singapore

• Leading the Multi-channel Recording and Authentication Line of Business for APAC region.
• Defining the market and product strategies, as well as GTM and operational plans
• Engaging in constant communication with the market/ecosystem, customers, analysts, and partners to validate and execute the Go to market (GTM) and product plans.
• Driving innovation and new business based on emerging market requirements and customer demand to result in double-digit growth within enterprise markets.
• Collaborating across corporate (marketing, business dev/ops) and regional (sales, pre-sales, services, support) functions to drive the business.
• Responsibility for the complete product life cycle from sales to delivery and support. Providing valuable inputs to R&D organization for product enhancements based on customer demand.

Dubai, United Arab Emirates

Responsibility for the overall sales strategies and results of a geographic area spanning 3 different time zones and 8 different countries through a combination of direct and channel sales for the entire range of our products with emphasis on the ‘growth’ and go forward products (Interaction Management, Speech Analytics) and related professional services..

Mumbai Area, India

• Product Portfolio – Interaction Management (Voice, Screen, Video, Chat & Email),Quality Management, Interaction Analytics (Speech,Chat, Email, text), Real Time Speech Analytics, PCI-DSS, Voice of the Customer, Back.
• Execution of pre-sales technical activities that lead to successful closure of sales involving a segment of products/applications/solutions. I worked with regional Sales Directors to develop strategies for first line.
• Lead Entire Solution Design Process, Compliance Documentation & Responses to RFPs for Greenfield & Expansion opportunities in the large scale enterprise deployments, Contact Centers, Telco’s & BFSI sector.
• Conduct solution presentations and product demonstrations to customers and prospects explaining the benefits of the NICE solution & its capabilities.
• Lead new Product and Solution PoC/Pilot initiatives from Concept to Scope of Work to Execution.
• Maintains the processes and operational procedures required to support proactive sales engineering and product promotions to customers.

Chennai Area, India

• Requirement Gathering & Mapping to Solution Architecture and Design and Project Execution & Handover.
• Design Avaya and NICE Solutions as per customer requirement.
• Lead Entire Solution Design Process, Compliance Documentation & Responses to RFPs for Greenfield & Expansion opportunities in the large scale enterprise deployments, Contact Centers, Telco’s & BFSI sector.
• Conduct solution presentations and product demonstrations to customers and prospects explaining the benefits of the Avaya and NICE solution & its capabilities.
• Perform busines development in existing and new prospective accounts.

Gurgaon, India

• Trouble shoot critical software issues, escalate to respective OEM's, Help customer fix issues ASAP.
• Providing innovative suggestions to resolve critical issues in short duration by working in parallel with OEM teams.
• Maintain & liaise with on-site support engineers, solve issues by remote login or through telephone
• Update Sales/Marketing & pre-sales about customer issues and solving them in time to get good business from customers
• Played a Lead role in NICE Voice loggers (Hardware/Software), Avaya Interaction Center & Application Enablement Services product support
• Subject Matter Expert for NICE and Avaya Interaction Center solutions.

Master Of Business Administration (M.B.A.), Executive, Distinction

B.E, Electronics And Communication Engineering

Activities and Societies: Match Analysis, Playing carrom, watching F1, Foot ball and Cricket.

Education record