Karthi Devaraj Email & Phone Number

Singapore

Singapore

• Leading the Multi-channel Recording and Authentication Line of Business for APAC region.• Defining the market and product strategies, as well as GTM and operational plans• Engaging in constant communication with the market/ecosystem, customers, analysts, and partners to validate and execute the Go to market (GTM) and product plans.• Driving innovation and new business based on emerging market requirements and customer demand to result in double-digit growth within enterprise markets.• Collaborating across corporate (marketing, business dev/ops) and regional (sales, pre-sales, services, support) functions to drive the business.• Responsibility for the complete product life cycle from sales to delivery and support. Providing valuable inputs to R&D organization for product enhancements based on customer demand.• Manage remote presales support team to assist the NICE partners across APAC for technical and design related queries.

Dubai, United Arab Emirates

Responsibility for the overall sales strategies and results of a geographic area spanning 3 different time zones and 8 different countries through a combination of direct and channel sales for the entire range of our products with emphasis on the ‘growth’ and go forward products (Interaction Management, Speech Analytics) and related professional services. Some of my other activities involved:- Planning & Direction for all sales activities through a top down approach starting with communicating the overall region's territory plan and ensuring alignment from individual Channel Managers & Account Executives' Territory / Account plans. - Manage the Pre-sales function on each individual sales opportunity to ensure that solutions are aligned with customer business requirements. - Providing direction for the partner account executives, partner channel managers, professional services, support organizations & the broader channel community for the improvement of C-sat through internal customer rights' advocacy.- Closing working with Key partners. Brief responsibility includes, Driving numbers thru Partners,Alliance Management ,Strategic Consulting, business planning & sales strategy development(defining go to market approach for the partners etc)

Mumbai Area, India

• Product Portfolio – Interaction Management (Voice, Screen, Video, Chat & Email),Quality Management, Interaction Analytics (Speech,Chat, Email, text), Real Time Speech Analytics, PCI-DSS, Voice of the Customer, Back Office Process Optimization and Workforce Management. • Execution of pre-sales technical activities that lead to successful closure of sales involving a segment of products/applications/solutions. I worked with regional Sales Directors to develop strategies for first line product value selling to all levels of customers, across assigned product and market segments. • Lead Entire Solution Design Process, Compliance Documentation & Responses to RFPs for Greenfield & Expansion opportunities in the large scale enterprise deployments, Contact Centers, Telco’s & BFSI sector.• Conduct solution presentations and product demonstrations to customers and prospects explaining the benefits of the NICE solution & its capabilities.• Lead new Product and Solution PoC/Pilot initiatives from Concept to Scope of Work to Execution.• Maintains the processes and operational procedures required to support proactive sales engineering and product promotions to customers.• Enable Partner sales and pre-sales team via regular product presentations explaining benefits & use cases. Conduct technical training sessions for partner pre-sales teams.• Gather, document, and prioritize client requirements, develop business assessments (effort and feasibility) • Collaborate with Internal Product Management and R&D teams on New Releases, Enhancements, Hot Fixes & Competitive Analysis.

Chennai Area, India

• Requirement Gathering & Mapping to Solution Architecture and Design and Project Execution & Handover. • Design Avaya and NICE Solutions as per customer requirement.• Lead Entire Solution Design Process, Compliance Documentation & Responses to RFPs for Greenfield & Expansion opportunities in the large scale enterprise deployments, Contact Centers, Telco’s & BFSI sector.• Conduct solution presentations and product demonstrations to customers and prospects explaining the benefits of the Avaya and NICE solution & its capabilities.• Perform busines development in existing and new prospective accounts.

Gurgaon, India

Trouble shoot critical software issues , escalate to respective OEM's, Help customer fix issues ASAP.• Providing innovative suggestions to resolve critical issues in short duration by working in parallel with OEM teams.• Maintain & liaise with on-site support engineers, solve issues by remote login or through telephone• Update Sales/Marketing & pre-sales about customer issues and solving them in time to get good business from customers• Played a Lead role in NICE Voice loggers (Hardware/Software), Avaya Interaction Center & Application Enablement Services product support• Subject Matter Expert for NICE and Avaya Interaction Center solutions.• Install required patches on site; test the product with various inputs from telecom team.• Do performance test to check required functionality and do a regression testing whenever required• To be onsite for implementation and resolving long pending issues related to Complex and challenging deployments.• Manage the regional support teams during critical issues and handle escalations during office and out of office hours • Working with challenging issues of critical Accounts by providing inputs for resolution and ensure completion of work on schedule.• Conduct trainings to regional support teams and mentor them with best practises to be followed while working on support issues.• Prepare proactive checklist to mitigate the issues at the early stage.• Providing technical inputs for solving issues related to the product (Hardware / Software) and ensure completion of work on time and with quality based on SLA.• Handle customer call, queries and deliver quality driven solutions even in high pressure mounted situations

Master Of Business Administration (M.B.A.), Executive, Distinction

B.E, Electronics And Communication Engineering

Activities and Societies: Match Analysis, Playing carrom, watching F1, Foot ball and Cricket.

Education record