AeroLeads people directory · profile

Karthik Ananth Email & Phone Number

Director - Process and Program Excellence at Freshworks
Location: Chennai, Tamil Nadu, India 14 work roles 4 schools
LinkedIn matched
✓ Verified August 2026 3 data sources Profile completeness 86%

Contact Signals

LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Role
Director - Process and Program Excellence
Location
Chennai, Tamil Nadu, India
Company size

Who is Karthik Ananth? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Karthik Ananth is listed as Director - Process and Program Excellence at Freshworks, a with 3556 employees, based in Chennai, Tamil Nadu, India. AeroLeads shows a matched LinkedIn profile for Karthik Ananth.

Karthik Ananth previously worked as Head, Customer Success (Mid Tier EU) at Freshworks and Regional Lead - Customer Success at Freshworks. Karthik Ananth holds M.S, Environmental Engineering With Specialization In Water Quality Treatment Processes, 3.43/4 from University Of Illinois Urbana-Champaign.

Company email context

Email format at Freshworks

This section adds company-level context without repeating Karthik Ananth's masked contact details.

Freshworks

Review company-level records connected to Karthik Ananth before choosing the right outreach path.

Profile bio

About Karthik Ananth

🌍 Experienced leader in Customer Success, driving onboarding, adoption, and customer expansion at Freshworks. Currently overseeing EU region, managing 45Mn+ ARR and 35+ people. Passionate about reducing churn and fostering account growth. 🔸 Previous role as Associate Director at Capillary Technologies, managing Indonesian operations and Customer Success. 🎓 Educated in the USA, returned to India to pursue a career in emerging sectors. 14+ years of experience in business strategy, analytics, account management, customer success, marketing, and business intelligence across diverse industries in India.🌿 Managed strategy and operations at Green Evolution, ensuring the delivery of eco-friendly sustainable solutions. Environmental engineer with a passion for green development.🎵 Multi-dimensional musician, currently a singer/keyboard player with multiple bands in Chennai. 😄 Keen interest in mimicry and stand-up comedy.

Current workplace

Karthik Ananth's current company

Company context helps verify the profile and gives searchers a useful next step.

Freshworks
Freshworks
Director - Process and Program Excellence
san mateo, california, united states
Website
Employees
3556
AeroLeads page
14 roles

Karthik Ananth work experience

A career timeline built from the work history available for this profile.

Director - Process And Program Excellence

Chennai, Tn, In

Head, Customer Success (Mid Tier Eu)

Chennai, Tamil Nadu, India

Leading the CS function for direct SMB-MM business across EU (45+ Million USD ARR) - Responsible for managing 4 CS Leaders/ 37 CSMs to drive onboarding, adoption and value delivery. Main goal is to delight customers, enabling them to become promoters who will continue to expand their subscriptions.

Regional Lead - Customer Success

Chennai, Tamil Nadu, India

Leading the CS function for UKI & Emerging Europe SMB-MM business (10+ Million USD ARR) - Responsible for managing 8 CSMs to drive onboarding, adoption and value delivery. One of the highly engaged teams with high employee NPS scores.

Feb 2021 - Dec 2021

Singer / Keyboards

Freelance Musician/Composer

Chennai, Tamil Nadu, India

Keyboardist/vocalist for Folk music band "Tuning Folk"Have experience in Programming/sequencing tracks on a Logic Pro Platform.Worked as a Programmer and assistant for music directors Ashwath N and Ramshanker S.Worked in creatives and arrangements for 3 tracks in the movie Nalanum Nandhiniyum. Also Composer/Keyboardist/Vocalist for a popular Melodic Rock Band in Chennai - CINC (Clarity in Confusion).

Associate Director, Customer Success

Jakarta, Indonesia

Responsible for managing the Indonesian SAAS business for Capillary Technologies in Jakarta. Currently mentoring the onsite & offshore Indonesia Customer Success team in Bangalore that manages nearly 6.5 crore rupees business for the company per annum. Keen desire to increase the Capillary CRM/Loyalty footprint in South-East Asia market. Scaled the revenue from 3 crores per annum to nearly 6.5 crores per annum betweem July 2018 to Sep 2020.

Oct 2019 - Feb 2021

Senior Engagement Manager, Customer Success

Bengaluru Area, India

Responsible for mentoring and managing the offshore delivery support for Indonesian business of Capillary Technologies. Team handles more than 3 crore rupees business for the company per annum. Driven to add value to customers and be the link between our Indonesian clients and Capillary’s technologies/products & Innovation.

Jul 2018 - Sep 2019

Ceo

Chennai

I was responsible for overseeing company operations and strategy. Handled the account management for 5 lakh square feet of architectural design projects worth over 100 crore rupees, achieving a 2X revenue growth for the firm in 2017-18 with the team doubling in size.

May 2016 - Jul 2018

Business Analyst

Chennai Area, India

-Worked directly with clients and managed deliveries for social media analytics projects. -Was deputed onsite for period of 3 weeks to gather requirements for a Digital transformation project with a large Alco-Bev company in India. Another key responsibility was to setup a social/digital tool for the marketing team and install workflows for compliance and monitoring of marketing content. The overall engagement involved setting up a compliance audit and periodic brand analytics reports… Show more -Worked directly with clients and managed deliveries for social media analytics projects. -Was deputed onsite for period of 3 weeks to gather requirements for a Digital transformation project with a large Alco-Bev company in India. Another key responsibility was to setup a social/digital tool for the marketing team and install workflows for compliance and monitoring of marketing content. The overall engagement involved setting up a compliance audit and periodic brand analytics reports for the customer. Project account heads were very happy with service rendered by our team.-Worked on a social media analytics POC for one of the largest pharma companies in the world that garnered lot of appreciation from senior leadership.-Recognized as best performer for a quarter by the Digital Engagement Practice.-Also working on business development and solutioning initiatives for the practice.-Mentoring Junior BAs to build social media analytics capability in Chennai.-Certified as an Enablement Consultant by Sprinklr. Proficient in Social Enablement tools such as Sprinklr, Hootsuite and Social Studio, as well as analytics tools such as Radian6, Sysomos, Clarabridge, Crimson Hexagon and Synthesio. Show less

Jul 2014 - Apr 2016

Senior Research Analyst

Beroe Inc

Chennai

I was part of the Specialty Chemicals Vertical with a focus on Personal and Home care specialties at Beroe Inc. - a market leader in procurement intelligence and consulting. My predominant focus was on delivering procurement intelligence for my domain to my clients in various sourcing and supply-chain related projects.- Developing procurement and market Intelligence reports for various Fortune 500 clients by conducting exhaustive secondary research and robust primary research- Was… Show more I was part of the Specialty Chemicals Vertical with a focus on Personal and Home care specialties at Beroe Inc. - a market leader in procurement intelligence and consulting. My predominant focus was on delivering procurement intelligence for my domain to my clients in various sourcing and supply-chain related projects.- Developing procurement and market Intelligence reports for various Fortune 500 clients by conducting exhaustive secondary research and robust primary research- Was the category manager for Carbon Black and handled accounts that comprised of large tyre companies- Tracked the crude oil markets and studied price volatility for periodic client reports- Received word of mention from the CEO for conducting a presentation on Chelates market in Europe.- Connecting with Industry experts and Suppliers in my domain to understand the procurement space around the commodity for various geographies- Working on identifying avenues for 'Smart Procurement' such as Best cost country sourcing or Least cost country sourcing- Mentoring Research Analysts for various Periodical and Market Intelligence Reports Show less

Sep 2013 - Jul 2014

Senior Social Media Analyst

Chennai

-Enabled the team to win the first major client for social media analytics space (a Global Fortune 500 Automotive Company) through a series of Proof-of-concepts.-Managed delivery for the Automotive client successfully. Client renewed the work order for another 2 years due to the confidence in delivery processes.-Coordinate between design, technical and analytics team for building RFPs and client deliverables-Worked on business development initiatives leveraging SM… Show more -Enabled the team to win the first major client for social media analytics space (a Global Fortune 500 Automotive Company) through a series of Proof-of-concepts.-Managed delivery for the Automotive client successfully. Client renewed the work order for another 2 years due to the confidence in delivery processes.-Coordinate between design, technical and analytics team for building RFPs and client deliverables-Worked on business development initiatives leveraging SM Analytics for automotive, financial services, airline and travel/tourism industry-Built the Social Media Analytics capability in the practice and worked on value adds such as automation, quality check processes and other process improvements to improve team productivity-Reduced the time frame from 3 weeks to a week for presales collaterals by developing a streamlined process for generating Social Media Analytics report Show less

Feb 2013 - Aug 2013

Social Media Analyst

Chennai Area, India

Started off working as a Social Media Analyst for a Social Media Command center dedicated to a Global Automotive OEM based out of Japan.

Dec 2011 - Jan 2013

Research Intern

Bengaluru Area, India

1. Part of Water Technologies team at Siemens Corporate Research. 2. Monitored parameters such as pH, TDS, Alkalinity, and Nutrient Concentrations. 3. Performed thorough data analysis/interpretation for these parameters for a Algal-Bacterial Baffle Tray Bioreactor (Developed by Water Technologies Team in order to have a more efficient and cost effective method to treat wastewater water). 4. Conducted Dissolved Oxygen Transfer Experiments to… Show more 1. Part of Water Technologies team at Siemens Corporate Research. 2. Monitored parameters such as pH, TDS, Alkalinity, and Nutrient Concentrations. 3. Performed thorough data analysis/interpretation for these parameters for a Algal-Bacterial Baffle Tray Bioreactor (Developed by Water Technologies Team in order to have a more efficient and cost effective method to treat wastewater water). 4. Conducted Dissolved Oxygen Transfer Experiments to understand and model the oxygen transfer in a Baffle Tray Reactor. Show less

Jan 2011 - May 2011

Consultant

Creative inputs and jingles for small projects

Apr 2006 - Aug 2009
Team & coworkers

Colleagues at Freshworks

Other employees you can reach at freshworks.com. View company contacts for 3556 employees →

4 education records

Karthik Ananth education

H.S.C; A.E, Cbse, 82%

Delhi Private School

S.S.C; A.E, Cbse, 87.2%

Delhi Private School
FAQ

Frequently asked questions about Karthik Ananth

Quick answers generated from the profile data available on this page.

What company does Karthik Ananth work for?

Karthik Ananth works for Freshworks.

What is Karthik Ananth's role at Freshworks?

Karthik Ananth is listed as Director - Process and Program Excellence at Freshworks.

Where is Karthik Ananth based?

Karthik Ananth is based in Chennai, Tamil Nadu, India while working with Freshworks.

What companies has Karthik Ananth worked for?

Karthik Ananth has worked for Freshworks, Freelance Musician/Composer, Capillary Technologies, Green Evolution, and Cognizant Technology Solutions.

Who are Karthik Ananth's colleagues at Freshworks?

Karthik Ananth's colleagues at Freshworks include Sudha U., Lavanya S, Fahad Rasheed, Siddharth Murugesan, and Ajay Kumar S.

How can I contact Karthik Ananth?

You can use AeroLeads to view verified contact signals for Karthik Ananth at Freshworks, including work email, phone, and LinkedIn data when available.

What schools did Karthik Ananth attend?

Karthik Ananth holds M.S, Environmental Engineering With Specialization In Water Quality Treatment Processes, 3.43/4 from University Of Illinois Urbana-Champaign.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.

People with similar names

Check these profiles if this is not the Karthik Ananth you were looking for.

View similar profiles