Leading the CS function for direct SMB-MM business across EU (45+ Million USD ARR) - Responsible for managing 4 CS Leaders/ 37 CSMs to drive onboarding, adoption and value delivery. Main goal is to delight customers, enabling them to become promoters who will continue to expand their subscriptions.

Leading the CS function for UKI & Emerging Europe SMB-MM business (10+ Million USD ARR) - Responsible for managing 8 CSMs to drive onboarding, adoption and value delivery. One of the highly engaged teams with high employee NPS scores.

Keyboardist/vocalist for Folk music band "Tuning Folk"Have experience in Programming/sequencing tracks on a Logic Pro Platform.Worked as a Programmer and assistant for music directors Ashwath N and Ramshanker S.Worked in creatives and arrangements for 3 tracks in the movie Nalanum Nandhiniyum. Also Composer/Keyboardist/Vocalist for a popular Melodic Rock Band in Chennai - CINC (Clarity in Confusion).

Responsible for managing the Indonesian SAAS business for Capillary Technologies in Jakarta. Currently mentoring the onsite & offshore Indonesia Customer Success team in Bangalore that manages nearly 6.5 crore rupees business for the company per annum. Keen desire to increase the Capillary CRM/Loyalty footprint in South-East Asia market. Scaled the revenue from 3 crores per annum to nearly 6.5 crores per annum betweem July 2018 to Sep 2020.

Responsible for mentoring and managing the offshore delivery support for Indonesian business of Capillary Technologies. Team handles more than 3 crore rupees business for the company per annum. Driven to add value to customers and be the link between our Indonesian clients and Capillary’s technologies/products & Innovation.

I was responsible for overseeing company operations and strategy. Handled the account management for 5 lakh square feet of architectural design projects worth over 100 crore rupees, achieving a 2X revenue growth for the firm in 2017-18 with the team doubling in size.

-Worked directly with clients and managed deliveries for social media analytics projects. -Was deputed onsite for period of 3 weeks to gather requirements for a Digital transformation project with a large Alco-Bev company in India. Another key responsibility was to setup a social/digital tool for the marketing team and install workflows for compliance and monitoring of marketing content. The overall engagement involved setting up a compliance audit and periodic brand analytics reports… Show more -Worked directly with clients and managed deliveries for social media analytics projects. -Was deputed onsite for period of 3 weeks to gather requirements for a Digital transformation project with a large Alco-Bev company in India. Another key responsibility was to setup a social/digital tool for the marketing team and install workflows for compliance and monitoring of marketing content. The overall engagement involved setting up a compliance audit and periodic brand analytics reports for the customer. Project account heads were very happy with service rendered by our team.-Worked on a social media analytics POC for one of the largest pharma companies in the world that garnered lot of appreciation from senior leadership.-Recognized as best performer for a quarter by the Digital Engagement Practice.-Also working on business development and solutioning initiatives for the practice.-Mentoring Junior BAs to build social media analytics capability in Chennai.-Certified as an Enablement Consultant by Sprinklr. Proficient in Social Enablement tools such as Sprinklr, Hootsuite and Social Studio, as well as analytics tools such as Radian6, Sysomos, Clarabridge, Crimson Hexagon and Synthesio. Show less

I was part of the Specialty Chemicals Vertical with a focus on Personal and Home care specialties at Beroe Inc. - a market leader in procurement intelligence and consulting. My predominant focus was on delivering procurement intelligence for my domain to my clients in various sourcing and supply-chain related projects.- Developing procurement and market Intelligence reports for various Fortune 500 clients by conducting exhaustive secondary research and robust primary research- Was… Show more I was part of the Specialty Chemicals Vertical with a focus on Personal and Home care specialties at Beroe Inc. - a market leader in procurement intelligence and consulting. My predominant focus was on delivering procurement intelligence for my domain to my clients in various sourcing and supply-chain related projects.- Developing procurement and market Intelligence reports for various Fortune 500 clients by conducting exhaustive secondary research and robust primary research- Was the category manager for Carbon Black and handled accounts that comprised of large tyre companies- Tracked the crude oil markets and studied price volatility for periodic client reports- Received word of mention from the CEO for conducting a presentation on Chelates market in Europe.- Connecting with Industry experts and Suppliers in my domain to understand the procurement space around the commodity for various geographies- Working on identifying avenues for 'Smart Procurement' such as Best cost country sourcing or Least cost country sourcing- Mentoring Research Analysts for various Periodical and Market Intelligence Reports Show less

-Enabled the team to win the first major client for social media analytics space (a Global Fortune 500 Automotive Company) through a series of Proof-of-concepts.-Managed delivery for the Automotive client successfully. Client renewed the work order for another 2 years due to the confidence in delivery processes.-Coordinate between design, technical and analytics team for building RFPs and client deliverables-Worked on business development initiatives leveraging SM… Show more -Enabled the team to win the first major client for social media analytics space (a Global Fortune 500 Automotive Company) through a series of Proof-of-concepts.-Managed delivery for the Automotive client successfully. Client renewed the work order for another 2 years due to the confidence in delivery processes.-Coordinate between design, technical and analytics team for building RFPs and client deliverables-Worked on business development initiatives leveraging SM Analytics for automotive, financial services, airline and travel/tourism industry-Built the Social Media Analytics capability in the practice and worked on value adds such as automation, quality check processes and other process improvements to improve team productivity-Reduced the time frame from 3 weeks to a week for presales collaterals by developing a streamlined process for generating Social Media Analytics report Show less

Started off working as a Social Media Analyst for a Social Media Command center dedicated to a Global Automotive OEM based out of Japan.

1. Part of Water Technologies team at Siemens Corporate Research. 2. Monitored parameters such as pH, TDS, Alkalinity, and Nutrient Concentrations. 3. Performed thorough data analysis/interpretation for these parameters for a Algal-Bacterial Baffle Tray Bioreactor (Developed by Water Technologies Team in order to have a more efficient and cost effective method to treat wastewater water). 4. Conducted Dissolved Oxygen Transfer Experiments to… Show more 1. Part of Water Technologies team at Siemens Corporate Research. 2. Monitored parameters such as pH, TDS, Alkalinity, and Nutrient Concentrations. 3. Performed thorough data analysis/interpretation for these parameters for a Algal-Bacterial Baffle Tray Bioreactor (Developed by Water Technologies Team in order to have a more efficient and cost effective method to treat wastewater water). 4. Conducted Dissolved Oxygen Transfer Experiments to understand and model the oxygen transfer in a Baffle Tray Reactor. Show less

For the Computer Science dept. Taught Introduction to Computing for freshman in Business school

Creative inputs and jingles for small projects