Karthik Kumar Pmp® Email & Phone Number

Chennai, Tamil Nadu, India

• Provided oversight to deliver on strategic engagements and productdeliverables, ensuring the product team delivers against its commitments withthe highest quality in a timely fashion.
• Managed the epic and the respective product backlog of the project task inAzure DevOps and assigning tickets/tasks to team members, establishing andmonitoring goals and objectives

Chennai

Lead workforce upgrade projects in terms of schedule, quality, communication, risk and scope of project & execute project within the defined timeline & Prepare Prod go-live checklist and communication plan in Azure DevOps.

Chennai, Tamil Nadu, India

• Coordinate with clients for project implementation and post live support.
• Function as the Single Point of Contact for all Support activities of NSA clients and achieve highest client satisfaction.
• Work with Regional Project team understand various milestones and assist in achieving the milestones successfully.
• Act as an advocate for the client, understand the criticality and prioritize internally for faster resolution.
• Manage client escalations by bringing the right attention from the teams and engaging with client to address the concerns.
• Escalate internally to management on critical issues and potential escalations.

Chennai

• Collaborated to develop Project Management Office methodology using Smart sheet and Team works PM Tool anddocumentation to streamline project submission and implementation.
• Managing the deployment and end to end support for ProHance tool which is a part of Sutherland Insight acrossvarious Geo’s.
• Projects successfully managed end to end on Facilities, Logistics and Procurement dashboard in Power BI forSutherland.
• Designed and implemented processes for standardizing procurement systems, functions and processes.
• Negotiated multi-million-dollar contracts for infrastructure support, software acquisitions and support services.
• Identified and documented savings opportunities, by consolidating contracts and re-negotiating pricing and service level agreements with vendors.

London, United Kingdom

Zanusys was incorporated in year 2013 The Company’s principal activity is services consulting and resourcing and support of ERP and CRM Products.o End to End SAP Product management named ESB Apps across UK & Europe.o Cost case analysis, Statement Of work and IT Training

London, United Kingdom

Single point of contact for the Christie’s Environment and Release deployments including tools and patches release. Managing Siebel / JD Edwards/Oracle OBIEE. o Responsible for Environment plan and engaging cut over dates for Data Migration testing, Integration testing, and System testing. o Single owner for the whole Christie’s Environment and planned set.

United Kingdom

• Handled two projects through the development life-cycle, engaging technology stakeholders to define: project roadmap, scope, goals, deliverables, resources, estimates, risks, scope, milestones, deployment and.
• As liason between client and development team, created statements of work, project scope, feature requirements, functional and technical specifications, and estimates based on business requirements for additional.
• Managed budget for 4-person on-shore & 2-person off-shore team.
• Manage end-to-end requirements by working with the project sponsor, designers, business/technical analysis, and various functional teams to document business and functional requirements, which may include external.
• Managing all project deliverables, including scope and technical design documents.Developing, maintaining, optimizing, and analyzing project schedules and being able to act in a consultative role to determine and.
• Lead, manage and motivate the project team members to provide maximum benefit to the business, exceeding expectations for delivery and performance.

United Kingdom

This project was requested by Luxonic Lighting PLC, an owner-managed SME based in Basingstoke that develop, design and manufacture high-quality commercial lighting and control systems. Sustainability: An Economically Viable Future?The overall project was to analyse whether it is of strategic advantage for Luxonic to develop and actively pursue.

Chennai Area, India

• Clients: Astra Zeneca – United Kingdom, United States, Sweden.APMM – SwedenVodafone – TurkeyBell - CanadaResponsibilities:
• Acted as point of contact to the Delivery Project Executive (DPE) for all requirements and deliverables. Ensuring deliverables are funded and approved by the DPE.
• Involved with Project Managers as projects transition to steady-state. Attended Production Readiness Reviews for all projects and verifying all documentation and support processes are in place for steady-state support.
• Ensured Project Managers have no open issues that need resolution and applications have met all steady-state criteria before completing transition.
• Creation of Deal and Solution summary for the delivery readiness review cycle.
• Create and maintain SOW (Statement of Work) for new deals and existing deals.

Chennai Area, India

• Clients:Astra Zeneca – United Kingdom, United States, Sweden.APMM - Sweden
• Spearheading responsible for Creation and review of Release Plan, Release Strategy and related artifacts for the various Releases and Production support activities being handled by offshore team members.
• Liaising with the Knowledge & training manager and provide release documents in order to develop training content for the key user training.
• Maintaining ongoing information concerning all Releases throughout the Release lifecycle, including updates of information about specific Releases, closure of Release records and tracking of Releases through the stages.
• Negotiate release content with client and internal Lines of Service for inclusion on the release schedule
• Schedules release milestones, monitors progress, monitor and track completion of release deliverable's.

Chennai Area, India

• Worked with Systems department in Covansys as a IT Administrator; providing technical support to the Covansys employees who work in Covansys Chennai office and in Global offices with the issues related to Covansys.
• Handled a team with the size of 5 members
• Coordinating with various internal departments to ensure that the user issues or requests processed on time
• Escalation management on any network, server outage based on the email and call alerts.
• MIS generation E.g. Weekly report, Ipass report and Monthly report etc.
• Providing support and training to the team members on any updates in support process and also hold the responsibility of training new joinees in the team

Chennai Area, India

• Worked with Systems department in Covansys India Pvt Ltd, as a sub contractor; provided technical support to the Covansys employees who work in Covansys Chennai office and also in Global offices with the issues related.
• User accounts creation and deletion in Active Directory.
• Troubleshooting day to day IT related issues faced by the employees of Covansys.
• Installation and configuration various system and application software.

Chennai Area, India

• Responsibilities:
• Troubleshooted Dell customer’s laptops and desktops
• Hardware and Software configuration.

Chennai Area, India

Project Name: The Report Writing Tool (Banking Sector)Description:The aim of Report Writing Tool is to target the banking sector, which does not require much of an expertise to publish high quality reports with unlimited data formatting. It supports multiple report styles.Users can combine queries into a single high quality report and can access data.

Master Of Business Administration (Mba), Business Administration And Management, General, Consulting

Activities and Societies: Southampton Indian Society, Southampton University Student Union DISSERTATION - Agile SCRUM and IT Project.

Master Of Science (Msc), Information Technology

Activities and Societies: Lead singer in the rock band named second skin during 2000 - 2003. This was our first college band for D..

Bachelor Of Science (Bsc), Computer Science