Karthik N Email and Phone Number

 Warehouse, Logistics, Control Tower & Supply Chain Projects Crafting and implementing long-term strategic plans for warehouse and logistics operations to align with overarching organizational goals Identifying and capitalizing on opportunities for process improvements, cost savings, and enhancements in operational efficiency Leading the warehouse management team, overseeing the design and optimization of warehouse facilities to maximize storage capacity and… Show more  Warehouse, Logistics, Control Tower & Supply Chain Projects Crafting and implementing long-term strategic plans for warehouse and logistics operations to align with overarching organizational goals Identifying and capitalizing on opportunities for process improvements, cost savings, and enhancements in operational efficiency Leading the warehouse management team, overseeing the design and optimization of warehouse facilities to maximize storage capacity and efficiency Ensuring strict compliance with safety, security, and environmental regulations within all warehouse operations Optimizing inventory management to reduce carrying costs while fulfilling customer demands efficiently Developing and executing logistics strategies that streamline transportation routes and reduce logistics expenses Implementing a Warehouse Management System (WMS) that has elevated order fulfillment accuracy to 98.22% Establishing and maintaining robust relationships with transportation providers, negotiating contracts to secure favorable terms Monitoring transportation performance to guarantee on-time deliveries across all channels Overseeing and managing the departmental budget, identifying and implementing cost-saving measures and controlling expenses Analyzing cost and performance data to drive informed decision-making and promote continuous improvement across operations Leading and mentoring a diverse team of logistics and warehouse professionals, setting performance goals, conducting evaluations, and providing training and development Establishing rigorous quality control measures to ensure products consistently meet or exceed established standards Handling customer complaints and returns, ensuring issues are resolved promptly and efficiently Collaborating with quality control and assurance teams to address and resolve product quality issues; regularly reporting on warehouse and logistics performance, including key performance indicators (KPIs) Show less

 Established and scaled a B2B FMCG distribution business from inception, developing operational strategies, geographic expansion plans, and launching in new cities Managed all aspects of business-as-usual operations, including brand onboarding, key account management (KAM), sales and operations planning (SNOP), cash flow, working capital, and P&L Successfully onboarded 20,000+ merchants in both general and modern trade sectors using cost-efficient AI & ML models and achieving… Show more  Established and scaled a B2B FMCG distribution business from inception, developing operational strategies, geographic expansion plans, and launching in new cities Managed all aspects of business-as-usual operations, including brand onboarding, key account management (KAM), sales and operations planning (SNOP), cash flow, working capital, and P&L Successfully onboarded 20,000+ merchants in both general and modern trade sectors using cost-efficient AI & ML models and achieving geo-mapping accuracy of 98.22% Executed capacity planning to assess and fulfill potential needs for company projects, aligning with strategic objectives and operational playbooks Directed the creation and production of products, from idea conceptualization through to market release, enhancing both tangible and intangible product lines Oversaw comprehensive supply chain management, including planning, purchasing, storage, distribution, sales, customer service, and key account management Implemented operations management systems such as business process redesign (BPR), reconfigurable manufacturing systems (RMS), Six Sigma, and lean manufacturing, enhancing operational efficiency Optimized daily operations to align with strategic goals and maximize efficiency through automation, task simplification, and process streamlining Led a large team of sales and logistics professionals, responsible for hiring, training, and development to meet daily, weekly, and monthly targets Increased revenues through strategic partnerships with major brands like ITC, Reckitt Benckiser, Red-bull, and others under a plug-and-play distribution model Show less

 Oversaw the operation of fulfillment centers and multiple delivery hubs spanning approximately 1.5 lakh sqft, handling daily operations and throughput of 514 tons, with a business-as-usual (BAU) value of 1.2 Crore daily Managed a diverse team of over 300 on-roll and off-roll employees, including Shift Managers, Hub In-charges, Team Leads, and various support and operations executives, ensuring high performance and productivity Ensured all key performance indicators (KPIs) were met… Show more  Oversaw the operation of fulfillment centers and multiple delivery hubs spanning approximately 1.5 lakh sqft, handling daily operations and throughput of 514 tons, with a business-as-usual (BAU) value of 1.2 Crore daily Managed a diverse team of over 300 on-roll and off-roll employees, including Shift Managers, Hub In-charges, Team Leads, and various support and operations executives, ensuring high performance and productivity Ensured all key performance indicators (KPIs) were met and maintained effective stakeholder management across multiple levels, including Hub In-charges, Shift Managers, sellers, and buyers for optimized output Drove business operations with a keen focus on rapid scalability and cost-efficiency, balancing cost and turnaround time (TAT) metrics to enhance operational effectiveness Led end-to-end execution of anchor programs, from initial launch through to scale-up, achieving higher gross merchandise value (GMV) penetration Scaled Last Mile Operations in alignment with the strategic growth plans of the business, enhancing delivery and operational reach Collaborated closely with Regional and City Heads on product enhancements and automation, developing new features to support intelligent scaling and improve overall business operations Show less

 Directed a large team of over 550 employees, with direct supervision of 28 managerial staff including Area Managers, Deputy Managers, Assistant Managers, and Team Leaders, to establish comprehensive First Mile, Middle Mile, and Last Mile logistics operations Led supply chain management projects focusing on cost reductions at Distribution Centers (DCs) and Last Mile operations, routing automation, implementation of the GSP concept, and operational setups of Dark Stores Implemented… Show more  Directed a large team of over 550 employees, with direct supervision of 28 managerial staff including Area Managers, Deputy Managers, Assistant Managers, and Team Leaders, to establish comprehensive First Mile, Middle Mile, and Last Mile logistics operations Led supply chain management projects focusing on cost reductions at Distribution Centers (DCs) and Last Mile operations, routing automation, implementation of the GSP concept, and operational setups of Dark Stores Implemented fast delivery projects including 30-minute, 60-minute, 2-hour, and next-day delivery services, enhancing customer satisfaction and service reliability Significantly improved order reconciliation processes, reducing Return To Origin (RTO) losses from 14% to 2% across grocery, fruits and vegetables, and meat orders Enhanced Delivery Center (DC) performance, reducing cash on delivery reconciliation issues and RTO rates from 8% to less than 2%, thereby increasing efficiency and profitability Managed ongoing continuous improvement projects related to cost, service quality, and employee productivity, ensuring operational excellence Oversaw the financial management of Warehouses, Distribution Centers, and Delivery Hubs, including full responsibility for profit and loss (P&L) statements Monitored and reported on Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs), conducting daily, weekly, and monthly reviews to track achievements and identify areas for improvement Show less

 Led the e-commerce vertical for the South region, managing first-mile, middle-mile (sort center, line haul, long haul, air haul), and last-mile deliveries for over 38+ customer accounts, including Snapdeal, Jabong, Myntra, Paytm, Voonik, Limeroad, Nykaa, Purplle, Bewakoof, EarlySalary, and others. Designed and implemented processes with 100% execution accuracy, successfully establishing SOPs across bottom, mid, and senior-level teams. Managed P&L for four major branches, overseeing… Show more  Led the e-commerce vertical for the South region, managing first-mile, middle-mile (sort center, line haul, long haul, air haul), and last-mile deliveries for over 38+ customer accounts, including Snapdeal, Jabong, Myntra, Paytm, Voonik, Limeroad, Nykaa, Purplle, Bewakoof, EarlySalary, and others. Designed and implemented processes with 100% execution accuracy, successfully establishing SOPs across bottom, mid, and senior-level teams. Managed P&L for four major branches, overseeing cash management, shipment loss prevention, fraud detection, and enhancing operational efficiency. Improved customer satisfaction and maintained an escalation metric below 0.33%, with a strong focus on minimizing refunds. Collaborated with last-mile tech teams, vendor management, and fleet management teams to launch new products, designs, and processes. Consistently achieved key results areas and SLAs, attaining 95% on-time delivery and return pickup rates for the e-commerce vertical. Strategically managed operations across multiple branches in the South, driving business growth and operational excellence. Increased order fulfillment rates from 85% to 98% and reduced inventory shrinkage from 5% to 1%. Show less

 Designed and implemented dashboards for real-time tracking and analysis, coordinating closely with product and tech teams to ensure seamless integration. Led the onboarding of 3PL partners, managing procurement coordination to streamline operations and enhance logistics efficiency. Oversaw seller listing processes, ensuring accurate and timely product listings on e-commerce platforms. Conducted P&L reconciliation to maintain financial accuracy and support informed… Show more  Designed and implemented dashboards for real-time tracking and analysis, coordinating closely with product and tech teams to ensure seamless integration. Led the onboarding of 3PL partners, managing procurement coordination to streamline operations and enhance logistics efficiency. Oversaw seller listing processes, ensuring accurate and timely product listings on e-commerce platforms. Conducted P&L reconciliation to maintain financial accuracy and support informed decision-making. Monitored sales and revenue metrics, using data-driven insights to optimize performance and identify growth opportunities. Led fulfillment teams across the India region, driving operational excellence and ensuring high standards of service delivery. Show less