Karthik S J Email & Phone Number

Toronto, On, Ca

Newmarket, Ontario, Canada

• Resolved customer inquiries efficiently by providing accurate product information and orderstatus, resulting in a first-contact resolution rate of over 80% within 24 hours.• Effectively handled customer queries and resolved issues related to orders, shipping, returns,and refunds using Freshdesk's ticketing system• Demonstrated excellent organizational skills by effectively utilizing Warehouse RMS forinventory management and Shopify for order processing, implementing measures that resultedin a 20% reduction in discrepancies.• Utilized Slack for effective collaboration with teams to streamline processes and prioritizetasks, demonstrating strong time management skills• Assisted in training new team members and supervising compliance with safety regulations andOHSA.

Etobicoke, Ontario, Canada

• Streamlined HR processes and daily office operations by implementing efficient systems,reducing processing time by 15% and improving overall department efficiency.• Contributed to talent acquisition and onboarding success by developing and implementing anew hire orientation program, achieving a 90% new hire satisfaction rate.• Improved communication and collaboration by establishing a centralized communicationplatform, enhancing interdepartmental collaboration and timely project completion.• Ensured data accuracy and integrity through database management using Zoho CRM, achieving99% data accuracy and improving data accessibility.• Supported financial analysis by gathering necessary documentation and preparing reports,enhancing the efficiency of financial analysis processes and improving data reliability

Markham, Ontario, Canada

Kozhikode, Kerala, India

• Improved organizational efficiency by executing administrative tasks and managing projects,resulting in streamlined business operations.• Enhanced talent acquisition and retention by revamping the onboarding process andconducting employee wellness programs, increasing employee engagement and retention.• Optimized performance management by utilizing various metrics to analyze employeeperformance, identify strengths and weaknesses, and inform data-driven development plans.• Strengthened employee relations by collaborating on HR initiatives and managing employeerelations diplomatically, fostering a positive work environment.• Increased brand awareness by designing brochures and creating innovative social mediacontent through market research, boosting brand awareness by 20%.

Postgraduate Diploma, Human Resource Management

Bachelor Of Arts - Ba, English Language And Literature, First Class