Karthik Valvekar Email & Phone Number

Hyderabad, IN

Hyderabad, Telangana, India

Directing a team of Service Consultants and Team Leads supporting a client of Insight Global.

Hyderabad, Telangana, India

• As a Team Manager within the HR services team, I effectively oversaw the Work Authorization process, guiding my team to meet real-time service level targets and delivering effective solutions that boosted customer.
• Pioneering people management and project/program initiatives, I fostered a culture of open communication and subject matter expertise, earning recognition with the Best Peer Mentor Award for my guidance and support to.
• By… Show more
• By setting and surpassing individual and team performance goals, I steered quality and productivity improvements. My customer-centric approach identified issues and implemented solutions that elevated service delivery.
• My exceptional communication and customer service skills ensured seamless experiences for clients. With a relentless focus on customer satisfaction, my leadership garnered positive feedback and accolades.
• Spearheading transformative improvements in work authorization processes, I earned praise for exceptional leadership and mentoring. Motivating mentees to embrace challenges during onboarding, I nurtured their.

Hyderabad Area, India

• Exemplified a strong commitment to customer satisfaction, surpassing service level agreements (SLAs) and fostering high team performance, resulting in prestigious accolades such as Best Performer and People Manager.
• Ensured top-tier service delivery in customer service operations by managing team performance, individual metrics, and SLAs. Received consistent recognition through People Manager Awards, acknowledging outstanding.
• Ensured top-tier service delivery in customer service operations by managing team performance, individual metrics, and SLAs. Received consistent recognition through People Manager Awards, acknowledging outstanding.
• Implemented effective bottom-quartile management strategies and conducted impactful yearly performance reviews, driving notable improvements in team productivity and performance. Multiple People Manager Awards.
• During Amazon's peak period in 2017, earned the esteemed Best Performer award, reflecting unwavering dedication and exceptional performance in customer service. Received recurrent recognition as a People Manager at.

Hyderabad, TG, India

• Earned the esteemed role of Holiday Group Manager through exceptional performance as Team Manager. Guided a team of 100 HC, 4 Team Managers, and associates, effectively managing metrics and ensuring compliance with SLAs.
• Thrived in the position of Holiday Group Manager, leading a team of 100 HC and 4 Team Managers. Efficiently managed metrics, SLAs, and staffing to elevate team productivity and deliver superior service.Specialities.
• Thrived in the position of Holiday Group Manager, leading a team of 100 HC and 4 Team Managers. Efficiently managed metrics, SLAs, and staffing to elevate team productivity and deliver superior service.Specialities.

Hyderābād Area, India

- Managed team of 15-20 Customer Service Associates as Process Lead- Weekly/Monthly performance management - Achieving the targets set by business- Managed 2 New Hire Team of 20 Associates and achieved a First Pass Yield Graduation of 100% for both the batches.

Hyderabad Area, India

Got promoted to Sr. Customer service associate and currently working in providing assistance for digital technology items on Amazon.com which include Amazon Instant Videos, Appstore, MP3's Video games and Software downloads. Kindle Fire device troubleshooting based on MP3, Videos and Apps. Assisting Kindle Publishers on how to add, edit content for Kindle.

Hyderabad, India

Resolving Queries related to Physical Orders placed on amazon Website via email and Chat medium.

High School, High School/Secondary Diplomas And Certificates

Bachelor Of Technology (B.Tech.), Electrical, Electronics And Communications Engineering