Solution Design & Consultation: Collaborate with sales teams and clients to identify technical requirements and propose tailored IT solutions that align with business goals.Technical Presentations: Deliver engaging and clear product demonstrations, proof of concepts (POCs), and technical presentations to stakeholders.Requirement Analysis: Gather, assess, and document customer requirements to recommend appropriate products and solutions.Proposal Development: Create detailed technical proposals, RFP responses, and pricing models, ensuring alignment with client expectations and organizational standards.Cross-Functional Collaboration: Work closely with product, engineering, and sales teams to ensure smooth project delivery and customer satisfaction.Technical Expertise: Stay updated on the latest industry trends, emerging technologies, and competitive landscape to advise clients effectively.Post-Sales Support: Assist in transitioning projects to implementation teams, providing technical guidance during the initial stages.Client Engagement: Build strong relationships with customers, serving as a trusted technical advisor throughout the sales cycle.Training & Enablement: Conduct training sessions for internal teams or clients to enhance product knowledge and adoption.Documentation & Reporting: Maintain accurate records of pre-sales activities, client feedback, and project updates for continuous improvement.

• Remote Support: Provide telephonic and virtual support to end users by diagnosing and resolving technical issues related to hardware, software, and network problems.• AD Management: Managed and maintained Active Directory infrastructure, including user accounts, group policies, and domain controllers. Implemented security best practices in Active Directory to ensure a secure and compliant environment.• Network Management: Managed and maintained the company's existing network infrastructure, ensuring high availability and reliability. Conducted regular network audits to identify potential vulnerabilities and implemented appropriate solutions to address them. Collaborated with other IT teams to ensure seamless integration of network services with other systems. Provided support and troubleshooting for network-related issues, including diagnosing and resolving network outages.• Problem Solving: Troubleshooted and resolved issues related to user authentication, permissions, and group memberships. Identify and resolve technical problems, ensuring minimal disruption to end users' work. Escalate issues to higher-level support as necessary.• Software Support: Assist end-users with software installation, updates, and troubleshooting. Provide guidance on using various software applications.• Hardware Support: Troubleshoot hardware issues, such as desktops, laptops, printers, and peripherals. Provide guidance on hardware setup and configuration.• System Maintenance: Perform routine maintenance tasks, such as system updates, antivirus scans, and software patches remotely to ensure the stability and security of IT systems.• Training and Guidance: Offer remote guidance and training to end users on IT-related topics, such as best practices, security measures, and system usage.• Documentation: Maintain accurate and up-to-date documentation of troubleshooting steps, solutions, and knowledge base articles for common issues.

Installed and maintained electrical systems for various commercial and residential projects. • Conducted electrical wiring, troubleshooting, and repairs on a wide range of electrical equipment and machinery. • Coordinated with clients, contractors, and other stakeholders to ensure project timelines and budgets were met. • Performed regular maintenance on electrical systems and equipment to ensure proper functioning and compliance with safety standards. • Interpreted electrical blueprints, schematics, and diagrams to ensure accurate installation and repair of electrical systems. • Collaborated with cross-functional teams to ensure alignment of project goals and objectives. • Monitored project progress and identified potential risks, enabling proactive problem-solving to prevent delays.

Monitor and meticulously troubleshoot network systems to detect and swiftly resolve technical glitches, assuring peak network efficiency.• Proficiently resolve intricate network connectivity problems, including the intricate configuration of routers and switches.• Proficiently handle the deployment and maintenance of both desktop and laptop systems.• Spearhead the development and execution of rigorous IT policies, procedures, and industry best practices, thereby guaranteeing the utmost security, accessibility, and dependability of IT operations.