13 Years of experience in Healthcare Revenue Cycle Management, Business Operations, Process Management, Training, Client Service Delivery, Offshore Transition, Customer Care and in Administration, combined with 9+ years in Pharmacovigilance domain. Flair for adapting quickly to dynamic business environment, adopting pragmatic approach in improvising on solutions which results in resolving complex business issues. Attained proficiency in delivery operations in client servicing for a high satisfaction index. Proficient in developing and streamlining systems with proven ability to enhance operational effectiveness and meet operational goals within the cost, time and quality parameters. Good in managing, leading teams for running successful process operations with experience in developing procedures and having potential to handle larger group with good personnel management skills.