A dynamic professional with several years of extensive experience in Operations and Project Management Excellent people management skills, building a high performance team and mentoring them to achieve excellence in work. Experience in handling various business functions such as Business Analysis & Strategy Planning, Service Delivery/Operations Management (BPS & CS), Customer Relationships Building / Retention, Vendor Engagements etc. Possess excellent verbal communication skill; effective planning, time management and organizational abilities combined with proven client relationship and negotiation abilities are just some of my key strengths