Karthik Gajendran Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

Amazon Connector* Integrated Acumatica Amazon Connector leveraging SP-API, ensuring seamless management of Order Processing (Fulfillment by Amazon and Fulfillment by Merchant), Payment Processing with relevant order-related fees, Shipments, Inventory synchronization, and Reconciliation procedures.* Designed and managed the Acumatica Amazon App.* Pioneered the encryption protocol for Personally Identifiable Information (PII) data within the Amazon Connector, enhancing data security and compliance.* Successfully executed the integration of Amazon Connector with Acumatica ERP users, optimizing system efficiency and user experience.Shopify Connector*Conducted in-depth analysis and crafted the architecture for the Acumatica Shopify Connector, streamlining operations such as Order Management, Shipments, Drop-Shipments, Payments including associated fees, Returns and Refunds handling, and Product synchronization.* Oversaw the analytical and managerial aspects of incorporating Shopify B2B features into the Shopify Connector, for seamless integration with Acumatica ERP.* Successfully integrated Shopify Point of Sale (POS) with Acumatica Commerce Connector, enhancing the overall synergy between the two platforms.* Supervised the design, management, and quality assurance processes for the Acumatica Shopify Marketplace App, ensuring a reliable marketplace presence.BigCommerce ConnectorAnalysed and Designed Acumatica BigCommerce Connector, supporting the essential functions including Order Management, Shipment tracking, Payment processing, Drop-Shipments, Invoicing, Pricelist management, and Returns and Refunds synchronization with Acumatica ERP.- Manage and quality assurance processes for the Acumatica Marketplace App, ensuring a seamless and reliable experience for users.- Integration of the Avalara Tax Engine with Acumatica and the BigCommerce Connector, enhancing the accuracy and efficiency of tax-related processes.

Montreal, Canada Area

• Consult with internal product managers and implementation specialists, and externalend users and resellers to understand the scope of the product development orimplementation integration requirements, define time and cost estimates, and developa project plan.• Coordinate and collaborate with internal product managers and implementationspecialists, and external end users and resellers to find solutions to problems identifiedin testing, resolve issues during systems upgrades, ensure that requirementsdocumentation is easily translated into UAT (user acceptance training)/functional testplans, and ensure that proper testing of all systems functionality is completed.• Produce technical documentation for the development team to support project deliveryincluding technical requirements, functional specifications, data flow diagrams, testcases, requirements traceability matrices, flow charts, swim lanes,wireframes/mockups, user stories, and use case documentation.• Monitor and report on project progress, and advise managers and stakeholders ofpotential project delays or resources required to complete the project on a timely basis.• Prepare technical reports, simulations, and instructional manuals to document systemsdevelopment.

• Facilitate the collaboration between the ERP system and development team to create and communicate the product vision, roadmap and execution plan.• Organize and schedule the scrum activities including Daily Scrum, Sprint Planning, Sprint Review, and Sprint Retrospective.• Support and help the product owner groom the product backlog.• Schedule internal requirements gathering sessions with stakeholders.

Montreal, Canada

• Performing trading partner data mapping setup into ERP System (Apparel).• Developing EDI project plans with all of its specified requirements (including communication with the EDI Trading Partners).• Analyzing current implementation in order to make recommendations for improvements• Responsible for providing and implementing root cause analysis of all related issues.• Designing UCC-128/MH10 label, Shipping or Carton content label, HandTag label and other product labels using Teklynx Codesoft and Teklynx LabelView softwares.• Coordinating and testing all EDI implementations with various EDI partners.• Creating and testing UCC/M10 labels, Branded Packing List.• Working with different trading partners to resolve any operational issues.• Experienced with EDI X12 Transactions: 810 - Invoice, 850 - Purchase Order, 855 - Purchase Order Acknowledgement, 856 - Advance Shipment Notice, 860 - Purchase Order Change, 865 - Purchase Order Acknowledgement initiated by Seller, 869 - Order Status Inquiry, 870 - Order Status Report, 943 - Warehouse Stock Transfer Shipment Advice, 944 - Warehouse Stock Transfer Receipt Advice, 940 - Warehouse Shipping Order, 945 - Warehouse Shipping Advice, 753-754 Routing instructions.

• Gathering business and technical requirements from customers and translating into logical and physical designs to improve and redefine Business Process Re-engineering.• Analyzing, designing and managing EDI development projects and customization projects with new requirements from various customer's trading partners.• Performing business consulting on reconfiguration of Electronic business processes and integrating EDI software with ERP System.• Analyzing, designing and developing specifications for enhancements and extensions to EDI application interfaces and maps.• Identifying and resolving pitfalls to meet business requirements and timelines.

• Troubleshooting the various EDI issues reported by our customers and provides immediate solutions.• Documenting and organizing the issues for further improvements.• Helping customers in processing and monitor all inbound and outbound documents.• Solves complex problems by performing analyzing, exception handling, and re-processing as necessary to ensure reliable operations.• Provide support for upgrades and implementations of ERP system.• Deploy solutions from B2B and B2C test environments to the production environment.

• Training customers on Importing/Exporting EDI transactions and its methodologies, Order processing, Picking/Packing and Invoicing through ERP System.• Mentors and cross-trains other team members on maps and processes.• Training customers on creating various labels and packing list.

Master Of Science (Ms), Software Engineering

Courses Undertaken: Computer Networks and Protocol, Advanced Programming Practices, Pattern Recognition, Software Comprehension.

Bachelor'S Degree, Computer Science