Karthiyesan Balasankar Email & Phone Number

Beaverton, Or, Us

Portland, Oregon, United States

- Define user objectives and document customer experience for Adobe Acrobat.- Present recommendations and insights to guide Acrobat product teams.- Collect and analyze data to identify friction and obstacles in the Acrobat product journeys.- Collaborate to identify opportunities to improve Acrobat customer experience, grow free user acquisition, and encourage product usage.

Portland, Oregon, United States

- Analyzed heat maps and session recordings to identify UX opportunities.- Mapped user journeys to identify pain points and opportunities for conversion optimization.- Conducted rapid testing sessions and observed users in real-time as they accomplished tasks.- Designed and conducted user testing studies to gather qualitative and quantitative data about user behaviors and attitudes.

Portland, Oregon, United States

DIGITAL INNOVATION & DESIGN - Designed and built wireframes for the YEP Student App with Figma.- Developed and launched the YEP Student App using Glide Apps.- Ran user tests and conducted interviews to inform design iterations. - Developed custom interactions using Google App Scripts and Zapier.LEADERSHIP & PROJECT MANAGEMENT- Developed a curriculum for leadership and entrepreneurship.- Coached students in developing and launching business models.- Coordinated events for students, parents, and the general community.- Developed relationships with organizations for future partnership and sponsorship.- Managed and trained mentors to carry out project tasks.- Led initiative to create and develop multiple departments for a new program.- Directed marketing campaigns and managed social media accounts.- Created a brand identity for program, including logos, graphics, flyers, language, etc.

Portland, Oregon, United States

- Applied thematic analysis to develop a UX pattern library with AirTable.- Ran user interviews to design UX tools that integrate into workflow.- Performed competitive analysis to identify new UX patterns.- Designed new UX tools to improve strategic research process.

Portland, Oregon, United States

- Performed comparative analysis to find creative solutions to UX issues.- Effectively communicated research findings in handoffs to designers.- Collaborated with writers to publish an article on inclusive UX design.- Analyzed heat maps and session recordings to identify UX challenges and opportunities.

Portland, Oregon, United States

- Designed and built wireframes for the YEP Student App with Figma.- Developed and launched the YEP Student App using Glide Apps.- Ran user tests and conducted interviews to inform design iterations. - Developed custom interactions using Google App Scripts and Zapier.

Corvallis, Oregon, United States

- Updated user flows to improve directional guidance and scannability.- Improved information architecture to effectively communicate key info. - Designed and developed the user interface using Drupal.- Updated copy to assist users in wayfinding and decision-making.

Corvallis, Oregon, United States

- Developed journey maps to identify user flows and thought processes.- Analyzed and visualized survey data to communicate patterns.- Organized and presented research findings in a formal visual report.- Suggested high-impact areas for university programs to focus efforts.