• Demonstrated compassion and empathy to grasp customer's situations and needs, effectively aligning them with appropriate financial products.• Educated customers on strategies to achieve their financial goals, particularly emphasizing credit-building techniques.• Capitalized on opportunities for financial cross-sales, successfully promoting additional products to enhance customer financial portfolios. • Maintained a keen eye for detail, ensuring the accurate and complete… Show more • Demonstrated compassion and empathy to grasp customer's situations and needs, effectively aligning them with appropriate financial products.• Educated customers on strategies to achieve their financial goals, particularly emphasizing credit-building techniques.• Capitalized on opportunities for financial cross-sales, successfully promoting additional products to enhance customer financial portfolios. • Maintained a keen eye for detail, ensuring the accurate and complete collection of required information for customer applications, contributing to a streamlined process for products and services. Show less

• Managed high-volume emergency calls for customers experiencing vehicle difficulties, prioritizing calls to ensure the safety and security of all customers.• Utilized customer service and deescalating techniques to problem solve in an effective manner to provide instant solution to customers. • Provided input on general operations, special projects, and the standards and procedures to senior management during monthly team meetings. • Achieved a 95% customer satisfaction rating… Show more • Managed high-volume emergency calls for customers experiencing vehicle difficulties, prioritizing calls to ensure the safety and security of all customers.• Utilized customer service and deescalating techniques to problem solve in an effective manner to provide instant solution to customers. • Provided input on general operations, special projects, and the standards and procedures to senior management during monthly team meetings. • Achieved a 95% customer satisfaction rating, 1.5x time-savings in processing roadside claims and reduced customer response time by 30%. Show less

• Spearheaded the creation of a comprehensive cross-channel social media platform targeting diverse customer segments across Instagram, Twitter, and TikTok. • Employed advanced graphic design told including Photoshop and Canva to craft captivating visual representations of news articles, resulting in a substantial surge in website traffic and user engagement. • Took the responsibility for content moderation, diligently ensuring alignment with the brand’s ethos and augmenting the… Show more • Spearheaded the creation of a comprehensive cross-channel social media platform targeting diverse customer segments across Instagram, Twitter, and TikTok. • Employed advanced graphic design told including Photoshop and Canva to craft captivating visual representations of news articles, resulting in a substantial surge in website traffic and user engagement. • Took the responsibility for content moderation, diligently ensuring alignment with the brand’s ethos and augmenting the website’s overarching mission. • Orchestrated a refined SEO approach, strategically optimizing tags and content to drive heightened traffic to both the Instagram page and the core website. Show less

• Initiated a cross-channel social media platform that used data analytics and A/B testing to develop engaging content and drive traffic to the website, resulting in a 20% increase in web traffic. • Created compelling visualizations using Photoshop and Canva to increase website traffic and engagement, resulting in a 30% increase in page views. • Optimized the website SEO strategies and use of tags to increase traffic on the Instagram page and the website, which increased the page likes… Show more • Initiated a cross-channel social media platform that used data analytics and A/B testing to develop engaging content and drive traffic to the website, resulting in a 20% increase in web traffic. • Created compelling visualizations using Photoshop and Canva to increase website traffic and engagement, resulting in a 30% increase in page views. • Optimized the website SEO strategies and use of tags to increase traffic on the Instagram page and the website, which increased the page likes by 60% in the first month. • Generated an average of 800,000 impressions and 10,000 engagements a month across different social media platforms, resulting in an average conversion rate of 10%. • Developed, implemented, and analyzed detailed reporting dashboards of audience engagement and social media campaigns in order to optimize performance. Show less

Oversaw staff training and scheduling to ensure store efficiency. Conducted monthly inventory checks and restocking and oversaw restocking purchasing in a timely manner. Responsible for organizing, replacing, counting, and recording the amounts in each cash register at the end of each shift. Managed day-to-day operations, assisting customers with purchases and queries.

Managed day-to-day operations, including supervising 20-25 employees, organizing staff and delivery schedules, and promptly resolving customer and employee complaints.Generated daily and weekly reports for senior management, including feedback shift reports, closing reports, end-of-month reports, and sales reports.

Edited law journals for a daily publication, overseeing the implementation of digitizing all current and past articles for global access. Contacted lawyers, judges, and police officials to verify case facts and judgements from the High Court and Supreme Court of India prior to publication.