Karuna A. Email & Phone Number

Orpington, Gb

Hertfordshire, England, United Kingdom

I have designed and built the programme and project delivery processes to meet the company requirements and work within the constraints of the policing and digital forensics arena for the UK and North American markets. This work is evolving as market themes change and the company continues to grow.I have established robust communication channels across the business for stakeholders to the implementation delivery service and raised delivery’s profile so that I am included in strategic discussions that affect the company direction, forward planning and our customers’ needs. I am aware of where the sector trajectories are for IT and data strategies as these are driving changes in procurement models for software delivery.I am included in the development pipeline planning bringing forward customer feedback and ensuring potential infrastructure options will work within the very controlled and tightly regulated IT provision for the UK law enforcement sector.Currently I am focussed on managing a national product upgrade programme, ensuring thousands of users receive the training and support they need to be confident in the new products. During this delivery programme I have built service partnerships to facilitate as seamless a service provision as possible for the end users, working with the IT service teams.I have worked closely with partners and potential customers as the company began its foray into the North American markets, learning the nuances of their investigation practices across the law enforcement sector, relating to digital forensics.

London, England, United Kingdom

I was responsible for supporting the digital HMRC and Ministry of Justice programmes on the Government Major Project Portfolio (GMPP). I provided assurance, strategic and tactical support services to ensure the programmes awere set up for success. I advised SROs and liaised with the programme directors to ensure programme performance was improved by sharing accountability for meeting key performance indicators and assurance conditions. I built trusted relationships with senior stakeholders and cultivated strong collaborative working relationships.I also supported activities, such as HM Treasury spend approvals, and actions of senior civil servants, for example a Major Project Review Group (MPRG) review led by Civil Service Chief Operating Officer and Cabinet Office Permanent Secretary.

South Kensington, London

I was responsible for delivering change to the research services through IT programmes and projects to and for the Research Community across Imperial College. I helped translate business ideas into tangible deliveries and work on understanding the link to strategic objectives and responsible for producing reports on project progress for ICT management and the Research community. I line managed a team of six permanent and contract staff and I carried out the resource management of current and pipeline projects with my peers in the Delivery area. I was overseeing several Commercial off the Shelf (COTS) and SaaS implementations in my workstream.Key Achievements:• Led the process to define the project management governance and processes being utilised within ICT by volunteering experience of practices and how they could work, or not, within the current environment. • I led the business change for flexible or smart working throughout ICT, as a pilot for Support Services. It involved educating staff about managing teams remotely by setting outcome-based objectives and teaching good practice when working remotely or off site. • I set up the Project Managers forum within ICT to facilitate getting project managers to share experiences and ask questions• I managed the transfer from an on premise to cloud based lecture capture system, including the migration of terabytes of legacy data and decommissioning the existing hardware in the on- site data centre. • I am an Office 365 champion, using my knowledge and experience of the product suite, to help increase its adoption across the University from support services to faculties and students.

London, United Kingdom

I managed projects in various areas of Digital Policing, delivering in diverse services from criminal justice to Territorial Policing to Forensics. I took on programme manager responsibilities in the Estates stream to support a major capital real estate transformation portfolio.I was responsible for pre- project work to secure Mayor’s office for Police and Crime (MoPAC) funding and the projects’ artefacts including business cases, RACI matrix, finance forecasts and expenditure to cyclical highlight reporting and Board papers.Key Achievements:• Managed and delivered a desktop refresh delivery that was under intense scrutiny from the business and senior management, as it supported a commitment made by the Commissioner.• Co-managed the programme to upgrade the entire desktop architecture and desktop delivery across the Service over a two-year period from Windows XP to Windows 8.1.• Devised and initiated processes to deliver the IT services to support the corporate real estate’s programme, leading to the production of more accurate forecasts for activities, timelines, and costs.• Became an expert in organising delivery logistics around key immoveable operational activities in both the desktop refresh and estate programmes- a key skill in gaining trust across the business. • Renegotiated contracts with service providers to get value for money for services delivered to the estates’ programmes without affecting the business as usual services also covered by the contracts. I reviewed and updated the monitoring criteria used to measure supplier performance within the IT Estates business as usual area, this included security, audio visual services, telephony, building access systems and networks.

Key Achievements:• Drafted and implemented a project management strategy for the Housing Consultancy team. This included the methodology and standard documentation. I was responsible for ensuring the methodologies were understood and adopted by the whole team. • I managed business wide transformational activities including a training program from conception to conclusion. This included carrying out the training needs analysis; formulating the training courses with exercises and target skills; designing the training resources; ensuring the training tools were relevant and organising the training schedule to sit within the scope of the overall implementation timetable.Other Responsibilities:• Housing IT Consultant and Project Manager on concurrent system implementation projects. I had to provide management at every delivery stage from consulting with the client on their tender requirements for the new systems to the post live support and eventual handover to the client’s resources. • Possessed excellent knowledge of Housing practices and was aware of legislative changes that impacted on the data used in housing management systems.

I worked with customers to ensure their procedural and reporting requirements could be met using the software being installed. I liaised with customers regarding Business Process Re- engineering to define how the databases, both transactional and workflow, should be configured to work with the revised business process.I provided Housing consultancy services with an emphasis on Best Value and good practice. Preparing papers with the results and recommendations and presenting a strategy for the customer to achieve the results.

I managed various IT software contracts concurrently from upgrades to implementing entirely new systems with multiple interfaces to finance and housing management systems. I prepared project plans and definition documents, including deliverables and risk analysis from both parties, for customer agreement. I took part in contract negotiations for new and on- going projects. I resourced projects with technical, training and consultancy staff. I prepared reports for resource usage and commitment which included maintaining contract updates for invoicing and budget monitoring purposes.As an account manager I was responsible for specifying the programme of works to be carried out within the fiscal year and provide information for IT business strategy and budgetary proposals. I co- managed support service for a customer base of 120 companies, monitoring service and performance standards.

I was responsible for training staff within the Horizon Housing Group on Context Housing system including producing and reviewing the training materials, formulating and running training sessions with post evaluation feedback.I provided support for end users of Context on telephone helpdesk. I was responsible for project management of the Housing management software implementation in Rother Homes. This involved liaison with staff concerning their policies and procedures. This information was used to formulate which posts needed to be trained on particular modules within the IT system.

My commission was to monitor the performance of the Business Units within the Housing Department at first stages of the complaints procedure.I prepared reports for the Assistant Directors of Housing and Corporate Strategic Services to review.I conducted investigations, reported on the findings and proposed local settlements for Local Government Ombudsman enquiries. I took part in looking at equality issues and making the complaints procedure more accessible.

I managed the complaints team and day- to- day responsibility for the administration team within the unit.I devised working practices for the production of statistical information required on a regular and ad- hoc basis.I implemented and set up Respond 2, a complaints handling package, within the department.I dealt with telephone enquiries from residents concerning all areas covered by the Housing Department.

Ensured rents were registered when required.I provided client input on the new Oracle Housing System and carried out system administration set up.I trained Housing Management staff how to use Oracle in their day to day work and provided support for all the area staff. I carried out the lettings process fairly and openly.

I was responsible for updating records on the Oracle Housing system.Conducted training for new staff and on the on going improvements and adaptations to the system for existing staff.Dealt with telephone and written enquiries from Shared Owners.

Assisted the consultant pathologists with diagnosis on tissue samples collected from theatre.I assisted with on-going research projects within the Unit by conducting data analysis on the computer and preparing tissue samples using various staining methods.Co-author on two studies published in January 1993.

Bsc Degree, Applied Biological Sciences

O Levels In Biology, Chemistry, English Language, French, History, And Mathematics

A Levels In Biology, Chemistry, Pure Mathematics With Statistics

AS Level Use of English;