Karyn Crofford Email & Phone Number

Irvine, California, United States

Responsible for the management and maintenance of strategic scheduling to maximize revenue per appointment, improve NPS scores, increase same day production and reduce wait times. Manage scheduling audit team to produce weekly reports, synthesize call center and operations audit findings to provide actionable feedback to office managers through senior management. Manage the Voice of the Patient process and provide training in best business practices through onsite presentations and webinars.

Built a team of 126 consultants with three offspring sales directors. Earned the use of a Company-leased vehicle within my first two years, and then earned five additional vehicles including the Company's trademark Pink Cadillac. Gained valuable skills in team building, event planning, public speaking and running sales training meetings and events for as many as 500 people.