Karyn Dupree Email & Phone Number

United States

Long Island, New York, Us

As Senior Director at BPA Quality, I lead the development of customer-centric sales and marketing strategies that drive revenue growth and position our organization as an industry leader in customer experience and quality assurance solutions. With over 15 years of experience, I collaborate across product lines and manage key client relationships, focusing on lead generation, deal execution, and crafting winning RFI, RFP, and RFQ responses for quality assurance initiatives.I spearhead our content strategy and brand development efforts, ensuring BPA Quality is recognized as a trusted authority in delivering exceptional customer experiences in North America. My digital marketing expertise, including SEO and Google Adwords management, has been instrumental in achieving 80% of traffic share among competitors. Key responsibilities include:𝐂𝐑𝐌 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐨𝐧: Oversee CRM management for the U.S. sales team, optimizing customer relationship management processes.𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 & 𝐂𝐨𝐧𝐭𝐞𝐧𝐭 𝐂𝐫𝐞𝐚𝐭𝐢𝐨𝐧: Develop engaging graphics and content for social media, websites, and trade shows, enhancing brand visibility.𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧 & 𝐀𝐈 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧: Leverage cutting-edge technologies like AI (ChatGPT) to enhance operational efficiency and customer engagement.𝐏𝐫𝐨𝐣𝐞𝐜𝐭 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Manage a wide array of tools and platforms (WordPress, MS Teams, ADP, and more), supporting organizational growth through web analytics, blogging, and project management.My commitment to excellence extends to organizing and leading our tradeshow strategy, ensuring our presence resonates with key stakeholders in the industry.

Long Island, New York, Us

Quality Perks, is a lively series of chats brought to you by BPA Quality, where the focus is on enhancing customer experiences and the art of conversation between customers and agents. It's the perfect spot for contact center enthusiasts to connect, learn, and grow.

Fort Myers, Florida, Us

Executive C & D level Sales; Marketing & Sales Management; Website design; Media kit design; Power Point sales presentations via webinar; Tradeshows representative; creative lead development; Maintained a home office.Key Achievements: • Created a more responsive market-driven department resulting in increased product recognition. • Opened new Marketing channels and established strategic alliances in local and non-local markets. • Personally created all media pieces and power point presentations to present to potential clients.

Norfolk, Va, Us

Design and Development of the new account executive sales training program for ForRent.com; Budget Management; Management of 50+ Account Executives; Business Development Manager for www.CorporateHousing.com and www.SeniorOutlook.com; vital part in the www.ForRent.com management team exceeding $25M yearly revenue sales; created new products to maximize advertisers’ reach to furnished and unfurnished apartment shoppers; trained and mentored Account Executives and Management; reinforced and coached good selling skills; recruiting & hiring; coaching; disciplinary; firing; created new sales contests and incentives; traveled to tradeshows to represent ForRent.com, CorporateHousing.com and SeniorOutlook.com.Key Achievements: • Designed and Developed the New Account Executive Sales Training Program for ForRent.com division with the assistance of fellow Sales Managers. • Led team in achieving $25M yearly revenue Sales by Training and Sales Management. • Boosted Market share and strengthened customer relations.

Singapore, Sg

Account Coordinator, 2001 Client contact for national and international temporary accommodations; front-line sales person for any incoming and outbound sales communications; generated and followed-up on any leads; assisted in marketing; assisted Account Executive with any customer appreciation projects; provided innovative sales ideas; maintained client information; trained new employees, and customer service.Senior CHA, 1996- 2001 (Newport News & Fairfax, Virginia)Maintained residential account information for 300+ apartments; accounts payable; accounts receivable; supervised over 14+ employees' work products; office auditor; Human Resource Manager for Tidewater and Richmond offices; assisted sales staff with incoming sales calls and innovative sales ideas; extensively trained my replacement; trained new employees, and customer service.Key Achievements: • Multiple promotions. • Earned multiple company awards in recognition of performance. • Boosted Market share.