Karys Moffat Email & Phone Number

Littleborough, Gb

Manchester

Working to ensure Reason Digital runs smoothly and developing internal processes and practices. Management, maintaining and developing of internal processes and practices in line with the strategy in terms of: Working Environment, Employee Lifecycle, Employee Experience / HR, Finance & Contract management, Governance & LegalDirectly responsible for financial activities, including making payments, managing charge accounts and paying of expenses; reconciliation of bank records; VAT payments; ownership of external supplier relationships; creation of cashflow forecasts, budgets for each team, revenue calculations, monthly management reviews. Management of internal structures and processes that ensure outstanding employee experience throughout lifecycle, from recruitment through onboarding to offboarding.Management of staff relationships; oversight in HR related areas; increased staff engagement and satisfaction Management and development of internal policies, ensuring policies mirror the ethics and ethos of the company, and conform to established regulations.Management of the Advisory Board, coordination of quarterly sessions and membership.

Manchester

Leading and growing the Reason Digital Support Service to a dedicated team of back-end developer, front-end developer and commercial partner, earning a seat within the Leadership Team to push the agenda for Support-Driven Growth.Responsible for all Support work, including decisions taken, quality of work and client experience:· Ownership of all Support processes; Optimisation the Service to ensure high client satisfaction, utilisation, billability, team satisfaction· Ensuring effective internal controls, quality systems and management information processes are in place for Support Service and are being correctly adhered to.· Accountable for delivery against agreed client financial budgets and for the effectiveness and efficiency of Project delivery.

Manchester

As Service Desk Manager, I maintain close relationships with our not-for-profit customers and support them to grow and develop online. From day-to-day ticket requests to planning and organising support sprints, I am able to use my experience and knowledge of website development and digital transformation to offer strategic advice.Responsible for:Delivering high levels of customer satisfaction to all our support customersContinually improving and extending this service in order to increase client or business valueWorking to ensure clients receive a great service in terms of response time, time to resolution, value, administration and transparency and communicationsPlanning and booking resource, managing and tracking the execution of work under support contracts

Sowerby Bridge, England, United Kingdom

We support community-minded organisations explore digital and technology; building on community and neighbourhood strengths as well as addressing challenges and needs. We’re committed to supporting the critical role that community organisations play in tackling loneliness and improving wellbeing. We strongly believe that the online visibility of community groups and participation opportunities has an important role to play in this.We also believe in the power of the community to drive digital social innovation and develop interesting new approaches to digital place making. With our assistance, communities are able to develop digital pilots with relevant partners to tackle the problems that their communities have identified.

Halifax, United Kingdom

Digital Social Innovation in support of not-for-profits.Concept Development | Partnership Brokering | Bid Management | Project Management | Training

Halifax, United Kingdom

Building partnerships in Calderdale with like-minded beyond-profit organisations and social enterprises in order to collaborate on social impact projects. Supporting the development of projects and services that are user-led-designed (CAST methodology) and embody, facilitate and demonstrate the principles of Nesta’s ‘good help’.Achievements:Supporting the ‘digital transformation’ project, acting as digital consultant on website development, social impact and SROI tracking and CRM build. Also acting as digital innovation consultant for new projects and services.Inputting into national movements, such as Nesta’s Good Help initiative.Advisor to CALIPSO (a network run by Voluntary Action Calderdale), supporting them to understand the implications of the government’s Civil Society Strategy.Supported CISCO UK’s Manchester-based Innovation team with insights around digital social innovation in the third sector and IoT for accessibility.

Brighouse

WordPress Website Developer and Digital Marketer responsible for the build, maintenance, update and marketing of 50+ websites over a three year period. Successfully tailoring WordPress developments to a client’s need - from simple one pagers through to bespoke, complex multi-functional sites.Able to react quickly to client requests and explain complicated processes in ‘non-jargon’ speak, putting clients’ at ease and willing to ask questions. Delivering digital training in a variety of formats: workshops, seminars and one to one. Extensive experience in the creation of training materials and utilising different delivery formats i.e: through Open Badges, Pearltrees.Three years plus experience of supporting new business owners develop digital marketing strategies.Development and use of Open Badges for digital marketing ‘work like’ experience for apprentices.

Brighouse, Uk

Assisting companies with their social media needs, blog writing and search engine optimisation.Worked closely with The Real Cider Company - using social media to identify festival leads for both retail and wholesale. Also used different social media channels to support and promote festivals that Real Cider Co attended or supplied to, giving an edge over competitors. I also used their social media accounts to develop relationships with new and existing customers, and promoted the range of ciders and Cider of the Month to drive traffic to the website.

Calderdale

Digital skills training for young people. Weekly meetings involved teaching young people to develop WordPress-based blogs, encouraging weekly content creation for the blogs, assisting with the redevelopment of the Youth Hub website.

Halifax, United Kingdom

Main responsibility areas:Enriching the visitor experience by providing consistently high level of customer service. Special Projects:Social Media AssistantUsing Eureka! The National Children's Museum Twitter feed to promote special events held at Eureka!, such as Pyjama Drama classes and Halifax Mini Maker Fayre.In September 2014, started building and developing the Eureka! Coporate Twitter feed in order to generate leads for the Business Development Manager. Assistant to the Business Development Manager:Duties include: scheduling, overseeing and troubleshooting events in the absence of the Business Development Manager; organising and running corporate events such as meetings, conferences and away-days; data-inputting and research for funding for Playfest 2013.Helping Hands Project Assistant Includes supporting families with disabled children in their visits (Extra Pair of Hands), running Holiday Clubs and Saturday clubs. Worked closely with the Forget-Me-Not Children's Hospice to run fun sessions for the siblings of children in contact with the charity. Training received: Disability Awareness, Sign Language, Down Syndrome Awareness, Autism training to deliver additional support to young people with disabilities.Events team Performing educational and entertaining workshops for school groups and families both inside the museum, at schools and at festivals. Working closely with the Play Enabler to develop a workshop for Playfest 2013.Volunteer MentorResponsible for overseeing and mentoring volunteers during Playfest 2013. Aim to develop the confidence and motivation of the young volunteers, and give an understanding of the benefits of volunteering to their futures. Role extended during academic term to include Work Placement students.

Brighouse, United Kingdom

Youth Routes is a nonprofit organisation that helps young people to achieve and learn outside of their academic environment.We help them with business skills, voluntary work, music performances, personal development, life skills and much more!

Brighouse

Part-time position involving identifying and securing funding for Youth Routes and RIGfest, organising fundraisers & increasing the profile of Youth Routes and RIGfest on various social media platforms.Succeses: Secured funding from Kirklees Council Events Fund, The Co-operative Community Fund and O2 Think Big project for RIGfest - an arts and music festival for young people in Huddersfield.

Huddersfield, United Kingdom

Temporary, part-time position. Working with Janet in setting up and developing social media profiles for clients.

Wakefield, United Kingdom

Overseeing and organising craft activities, relating to the temporary exhibitions.

Brighouse

Ensuring high standard of customer service in the bar, restaurant and lounge areas of a three-star hotel. Part of the events team, assisting the conference and banqueting team with events such as weddings, proms and business meetings.

Mini Mba In Business Leadership Programme, Business Leadership

Itil4 Foundation, It Service Management

Udacity Bertelsmann Data Science Nanodegree Scholarship, Data Science

Digital Marketing

Bachelor Of Arts (Ba), History, 2.1

Activities and Societies: Colne Valley Museum

A Level, History, English Language, Biology, Music Technology, B - C

Activities and Societies: Guitar group