My role as a Digital Partner is to bring the newest trends, ideas, and concepts in tech for good to the charity partners, supporting them to gain funding for digital products and projects (including innovation and sustainability funding). I use my third sector network to create mutually beneficial relationships between the partners.I play an advisory and consultancy role on the delivery of projects, ensuring the client’s vision and goals are achieved. This often involves translating… Show more My role as a Digital Partner is to bring the newest trends, ideas, and concepts in tech for good to the charity partners, supporting them to gain funding for digital products and projects (including innovation and sustainability funding). I use my third sector network to create mutually beneficial relationships between the partners.I play an advisory and consultancy role on the delivery of projects, ensuring the client’s vision and goals are achieved. This often involves translating organisational strategies into actionable digital roadmaps and plans. I'm actively involved in design sprints and workshops with the partners to add as much value as possible. As a Digital Partner, I have a high level of responsibility and autonomy. The role requires me to be a self-starter that takes ownership of my workload, get things done, and be able to foster and maintain strong relationships with charity partners, colleagues at Reason Digital and the wider sector.The role incorporates my previous charity experience and inspires me to bring new ideas to the partners including virtual fundraising, CRM consultancy and digital expertise with an extensive background in the third sector. I have strong commercial awareness, a part of the role is to be creative, imaginative and be good at sourcing ideas and encouraging idea generation in others. Show less

A charity I founded in 2014 after my own experience with testicular cancer. The mission, to save lives through engaging awareness campaigns and support those directly affected by testicular cancer. From what started as just an idea in my back bedroom soon turned into me volunteering for 3 years from 2014 to 2017, working other jobs to pay the bills whilst growing and developing the organisation from the ground up. With the support of some fantastic trustees I led the charity from strength to… Show more A charity I founded in 2014 after my own experience with testicular cancer. The mission, to save lives through engaging awareness campaigns and support those directly affected by testicular cancer. From what started as just an idea in my back bedroom soon turned into me volunteering for 3 years from 2014 to 2017, working other jobs to pay the bills whilst growing and developing the organisation from the ground up. With the support of some fantastic trustees I led the charity from strength to strength.In January 2018, I became the full-time Chief Executive Officer. During my time as the CEO I learned everything about running a non-profit organisation including good financial management and governance, bid writing and funding applications, campaigning & marketing, large fundraising events, fundraising campaigns, working with the media, speaking at conferences globally, companies and well-being fairs, developing and delivering a service that has a positive impact on the lives of others.Running a small charity with a small team wasn't easy, I often used my problem-solving skills to ensure the charity continued to deliver much needed awareness and support. The best skills I had the privilege to grow and use were my networking and relationship management skills along with a good understanding of how vital a strategy is and the ability to write appealing funding bids.During this time I developed a passion for digital and how it can be used for good, this lead me to working with Reason Digital on a number of projects and eventually applying for a job with them. Show less

I joined a small team as an operations assistant on a 12-month fixed term contract to transition the organisation by implementing a case management system. I developed and improved operational procedures to ensure the organisation was efficient. I created and maintained client records, supported staff with simple and complex technical issues such as Networking, VOIP telecoms and Microsoft office assistance.An important part of my role was producing bespoke data reports to be submitted… Show more I joined a small team as an operations assistant on a 12-month fixed term contract to transition the organisation by implementing a case management system. I developed and improved operational procedures to ensure the organisation was efficient. I created and maintained client records, supported staff with simple and complex technical issues such as Networking, VOIP telecoms and Microsoft office assistance.An important part of my role was producing bespoke data reports to be submitted to the NHS via HSCIC which then ensured full compliance with IAPT (Improving Access to Psychological Therapies) was maintained. I would also communicate with other health organisations to attain critical information.I used organisational skills to assist the CEO and Operations Lead with everyday duties to ensure the organisation operated efficiently. After the contract coming to an end at Survivors Manchester I decided to take some time out and visit family in Chicago for a few months. Show less

As a homeworking travel consultant, I used rapport skills along with key open ended questions and product knowledge to ensure the best level service was given I would then paint a picture of the holiday, the customer would put their trust and faith in me to book exactly what they're asking for. Using my organisational skills was imperative as I would deal with more than one enquiry at a time.Using a range of different search engines I sourced and organised holidays for customers looking… Show more As a homeworking travel consultant, I used rapport skills along with key open ended questions and product knowledge to ensure the best level service was given I would then paint a picture of the holiday, the customer would put their trust and faith in me to book exactly what they're asking for. Using my organisational skills was imperative as I would deal with more than one enquiry at a time.Using a range of different search engines I sourced and organised holidays for customers looking to travel on a well-earned break to destinations such as: Spain, Canary Islands, Portugal, Mexico, Italy, Turkey, Greek Islands, Dubai, Morocco and many more. In a nutshell, the job consisted of selling retail and flight-plus packages along with ancillary products to holiday makers, ensuring excellent customer service was provided and holidays tailored to the customers’ needs. I used a range of different communication methods such as telephone, email and online chat to keep in contact with the customers, ensuring that an excellent standard of customer service was delivered. Show less

Being a part of the New Memberships team my responsibility was to ensure the customer had the best experience in their journey to getting the breakdown cover that suits their needs. Part of the role was to up sell additional products and services that customers may not have known about.The AA is regulated by the FCA (Financial Conduct Authority) part of which included being coherent with the 'Gold Standard', it was imperative that I maintained script adherence at all times.On a… Show more Being a part of the New Memberships team my responsibility was to ensure the customer had the best experience in their journey to getting the breakdown cover that suits their needs. Part of the role was to up sell additional products and services that customers may not have known about.The AA is regulated by the FCA (Financial Conduct Authority) part of which included being coherent with the 'Gold Standard', it was imperative that I maintained script adherence at all times.On a weekly and monthly basis the AA would incentivise teams as well as individuals, as a result of this the role improved my team working skills and taught me that collaboration can achieve great results.Also part of my role was to deal with emergency situations, members of the public would breakdown either at the roadside or on a motorway and not have membership. It was my job to ensure the customer was in a place of safety as a priority, log the breakdown taking all relevant details such as location, vehicle details and description of the fault. I would then go on to discuss membership options ensuring that the right level of cover was provided for the current situation. Show less