Kasalee Brady Email & Phone Number

Santa Clarita, CA, US

Remote

Primary contact for the single largest client at the company, valuing at $1.5 Million. Appointed as the Escalations POC to coordinate, regulate and resolve escalated internal and external issues.

Maintained a Solve Rate of 100+ tickets a month with zero SLA violations. Maintained a First Response Time for VIP Clients under 20 minutes of the ticket being created.

Prevented churn of high value clients, repairing relationships and trust within the first few months of being assigned to the accounts.

Ensured cross-functional alignment on department Initiatives, proactively communicated status, mitigated risks, managed team and technical dependencies and built relationships with stakeholders across the entire organization to ensure project success.

Lake Forest, California

Assisted with Project Renew to move 1,200 clients to a new internal work platform. Maintained department records, including spreadsheets and databases to track suppliers, clients and sales, as well as drafted requested documents.

Costa Mesa, California, United States

Worked closely with the CFO and Treasurer to analyze and track the facility budget, while managing vendors and clients to ensure invoices were provided before month end. Prepared and completed presentation decks, documents and reports.

Huntington Beach, California, United States

Defined, designed and implemented a creative visual merchandised strategy. Created appealing and eye-catching visual displays that capsulized customers attention. Produced window displays, signs, interior displays, floor plans and special promotions displays

Victorville, California, United States

Evaluated employee performance and identified hiring and training needs. Tracked progress of weekly, monthly, quarterly and annual objectives

Victorville, California, United States

Provided administrative support to executive management, including managing calendars, scheduling meetings, and arranging travel arrangements. Compiled data from documents such as accounting ledgers, and company reports for legal briefs.