Kasey Wince Email & Phone Number

Los Angeles Metropolitan Area

Developed and cultivated genuine, meaningful relationships that earned, and kept, the client’s trust and respectDemonstrated the ability to restore damaged client relationships and retain client contractsOwned the QBR/TBR delivery methodology, streamlined preparation, and increased client engagementComposed detailed follow-up communications and created associated action item tickets to ensure tractionEducated clients on technology trends, the changing cybersecurity landscape, and identifying/addressing risksDrove adoption of mission critical initiatives to improve the client’s infrastructure and cybersecurity stance Created and articulated detailed project quotes to stakeholders in an easily understood formatNegotiated revised rates, presented MSA/SOW, reduced attrition rates, improved MRR, and outperformed KPIs Conducted internal stakeholder meetings to provide client updates, solidify accountability, and define goalsPartnered with clients and internal team members to define escalations, scoping, and manage expectations Coached team members, accepted coaching, elevated client facing messaging, and led by example

Clearwater, Florida, United States

Developed and cultivated genuine, meaningful relationships that earned, and kept, the client’s trust and respectConducted training webinars for product configuration, software adoption, and ensuring best practicesPerformed formal client introductions, communicated team member’s roles, and set project expectationsCoordinated with the Product Specialist team to field escalated client requestsDocumented and enhanced process driven tasks to improve personal and team efficiencyActed as single-point-of-contact for project implementationManaged project timelines and milestones from launch to completionChampioned client successes and coached clients through difficult learning curvesProvided detailed status updates to direct management while highlighting successes and foreseeable risksShared expertise, experience, and knowledge with team members to help overcome roadblocks

Florida, United States

Developed and cultivated genuine, meaningful relationships that earned, and kept, the staff’s trust and respectTransitioned the company from outsourced IT vendor to self-managed ITExpanded the practice’s footprint from three to thirteen office across Central FloridaReduced IT expense by 15% in first year which facilitated infrastructure and staff growthProvided daily on-site and remote IT support to all internal staff membersForecasted, procured, standardized, and deployed all workstation and dental related hardware/softwareOnboarded and trained Jr. Network Administrator staff members with lasting successLed the migration from Eaglesoft Practice Management Software to Dentrix, and then back to EaglesoftDrove HIPPA compliancy, deployed advanced end point security measures and a modern DR solution