Paymon Kashani Email & Phone Number

Suwanee, Ga, Us

Alpharetta, Georgia, United States

Direct team meetings and informing the department of any policy changes. Conduct interviews of potential new employees. Ensuring the department meets regulatory training compliance. Conduct monthly progress meetings with new hires, ensuring they are on track for success and assisting with any issues that may arise. Assist clients with technical support and troubleshooting. Supporting representatives with escalated calls. Desk side coaching and training. Generating daily reports and distributing amongst the department. Creating a monthly schedule and delegating tasks as needed. Reviewing cases and calls to ensure policy standards are met. Assisting all internal representatives within department with technical support and troubleshooting.

Alpharetta, Georgia, United States

Direct and train new employees in customer support roles. Ensuring the department meets regulatory training compliance. Facilitated team meetings and delegated tasks for employees. Assist clients with technical support and troubleshooting. Escalating help desk tickets when needed. Enrolled in My Personal Growth program. Assisting other customer service reps during side-by-side calls by providing answers to their questions. Entrusted with ensuring over 50 employees are keeping up to date with corporate regulated training.

Alpharetta, Georgia, United States

Technical Support: Troubleshoot hardware and software issues by implementing or recommending appropriate action steps. Help clients manage online accounts, make one-time payments, enroll in automatic monthly payments, change due dates, reset passwords and/or security questions. Strong familiarity of toolsets for client system deployment, maintenance, and troubleshooting.Caseload: Work a a variety of cases in a fast paced environment. Managing up to 100 cases at any given time. Working with insurance companies, providing LOG's in order to process insurance settlements. Senior rep is in charge of working with titling agency and DMV to ensure customers can register vehicles and receive clean titles. Phone Support: Create, develop and review cases regarding a variety of topics including, but not limited to, insurance total loss, vehicle registration, releasing titles, death of customer, voluntary surrender, and transfer of equity.

Alpharetta, Georgia, United States

Lead staff member responsible for investigating and determining results of any and all written credit disputes, strictly following FCRA guidelines. Tasked with handling, logging, and storing all physical files as well as creating destruction dates to ensure all state protocols are being met.

Responsible for answering inbound customer service calls and respond to customer emails. Review daily and weekly metrics to exceed company standards and personal goals. Utilize customer service skills to actively listen to customers to identify the root of complaints and resolve any conflicts in a professional and decisive manner.

Atlanta, Georgia, United States

Event and fulfillment specialist ticketing logistics for sporting events. Oversaw multiple projects such as the NFL SuperBowl LIV and all NCAA sporting events, including March Madness. Supervised distribution of electronic and physical ticketing packages. Utilized external programs and tools such as eiBO, Ticket Master, and Flash seats to digitally manage inventory. Compiled, sorted, and verified accuracy of data, and audit post-logistics. Work closely with delivery service organizations such as Fedex and UPS. Travel nationally to assist in a variety of sporting events to manage workflow and find resolutions for onsite issues.

Greater Atlanta Area

Brand ambassador and advocate helping to spread branding and engagement by promoting, marketing, and championing Atlanta United organization to create awareness. Integral part of street team and fan engagement strategies and tactics. Create, plan, prospect and execute promotional events (such as ATLUTD block party, A3C festival, Dreamhack, etc) and assist director of marketing in various tasks. Serve as direct contact for special events, provide support for internal teams, strategize monthly event executions and complete post recaps.

Greater Atlanta Area

Fulfilled vacant short- and long-term contract positions, primarily for 6th-8th grade level math. Responsible for implementing existing and creating new lesson plans in addition to planning, organizing and presenting classroom lectures. Consistently adopting teaching methods and instructions to meet students varying needs and interests, with a proven track record of improving progress of struggling students and providing extra attention as needed. Have strong rapport with students, colleagues, parents and administrators.

Greater Atlanta Area

Promoted events via social media and managed guest services issues and sign-ins. Oversaw and managed referee teams and equipment requirements as needed. Assisted with setup and breakdown of fields, enforced league rules and regulations and prepared injury reports. Responsible for managing and maintaining multiple fields at a time.

Atlanta

Coordinated with vendors, venues and cross-functional teams to promote smooth workflow to plan events for 200-1500+ attendees. Provided promotional support via many platforms including brainstorming, content creation and execution of newsletter, blog, website and social channels to help promote events, with post analysis of indicating KPI’s. Managed various tasks from inception to completion including, but not limited to: booking venues, prospecting vendors, sponsors and talent, and security, forecasting and managing event budgets, attaining proper required permits and facilities services, as well as building and maintaining strong relationships.

Kennesaw, Ga

Research assistant to study lead to assist in a variety of tasks for published study including, all aspects of study from concept to completion. Assisted with creating, editing and distributing survey, collecting data and post recap analytics. Aided in presentation to create a visual story for presentation set in Singapore. Study was published in scholar journals and is soon to be published in a book in the upcoming year.

Created and implemented business strategies tailored to specific organizations for new partnership opportunities. Worked closely with director in managing locations and personnel. Managed payments and wrote daily reports for several locations. Responsible for training new coaches and other employee personnel. Coached children in soccer and leadership training. Strategized new entertaining ways to coach.

Assisted in formatting, setup and breakdown of events. Operated event booth to maximize customer relations. Market and brand Perfect Game Baseball. Managed ticket and merchandise sales. Handled all on-site customer issues.

Roswell, Ga

Maintained activity calendar for social media posts, sharing with relevant parties. Scheduled and published social media posts according to daily plans. Strategized with founder over new branding techniques and wrote press releases for makeover events. Consolidated social media analytics and status reports weekly. Utilized Adobe Photoshop and inDesign to create content for social media. Researched new social media techniques and incorporated it into plans. Wrote press releases for makeover events.

North Point - Alpharetta

Managed and organized all in-store inventory. Offloaded and processed truck inventory. Responsible for covering front end of store and cash register. Assisted EasyTech staff and customers seeking information on electronics. Filled inventory shortages. Assisted customer services and returns.

Kennesaw State University

Responsible for managing social media accounts. Planned and executed all promotional events including Owl-O-Scare which had over 100 attendees. Researched clients and created pitch ideas for potential collaborations. Interviewed and directed members of the promotions team.

Alpharetta, Ga

Worked on several political campaigns. Responsible for writing and editing client press releases, push cards and newsletters. Researched clients and competitive brands and created background profiles for each. Compiled together news articles and clippings for clients and supervisor. Shadowed the graphic design team. Managed social media posts for clients.

Norcross, Ga

Responsible for managing the organization of shoes in stock room and on sales floor. Managed the shoe department team as a lead. Received and process all inventory from trucks and ordered more inventory when needed. Worked retail product audits on a weekly basis. Management of sales floor retail and dressing rooms. Assisted management with setting up for events, sales, and store promotions. Assisted as a visual assistant to set up decorations for in-store and display appeal.

Master Of Arts (M.A.), Integrated Global Communication

Bachelor Of Science (B.S.), Communications - Public Relations; Minor In Professional Writing, Graduated Decemeber 2014

Activities and Societies: Volunteer Kennesaw State Univeristy (VKSU), Soccer Intramural, Basketball Intramural, Owl Radio, The Sentinel