Muhammad Kashan Khan Email & Phone Number

Karachi Division, Sindh, Pakistan

Karāchi, Sindh, Pakistan

• Fully responsible for whole classifieds operation with team of 24 in Karachi, Sukkur, Hyderabad and Quetta
• All operation on website of Graana.com with Catalog, Media and Classified departments Successfully.
• Monitored and improved efficiency of processes, team performance, and customer service.
• Directed operations staff by providing guidance, training, and support in order to meet company objectives.
• Developed key performance indicators to measure effectiveness of operational processes.
• Member of leadership South Region.

• Added 2 more departments as AIRA a call center operations for out bound calls and the Quality Assurance Department.
• Developed strategic plans for improving operational processes and increasing productivity levels.
• Developed and implemented operational procedures to ensure efficient workflow.
• Assisted in the recruitment, training, and evaluation of personnel.
• Monitored daily operations for compliance with quality standards and safety regulations.
• Created detailed reports on project progress and performance metrics.

Karachi, Sindh, Pakistan

Leading a team of Catalog Department which was responsible for writing for Real estate ads, which also includes areas monitoring and new processAlso taking care of Media department is to provide events coverage of internal and external.

Karachi Pakistan

• Started career with classified sales in all 14 categories that cover’s almost all industries of Pakistan, experienced most high potential sectors of business, Specially Property and Autos
• Responsibilities were not limited to sales only, by time did a multiple penetration drives to promote the brand and benefits of online marketing.
• Developed and implemented strategies to increase customer base and revenue growth.
• Built relationships with clients, partners and vendors to facilitate successful partnerships.
• Analyzed competitor activities in order to understand industry trends and dynamics.
• Supervision of client servicing for south region ensuring trainings indoor and outdoor for online classified behaviors and own platform knowledge with data analytics.

Karachi

• Core responsibilities is to entertain walking customer and assist them for their queries related to complaints billing and sales, meet corporate clients to create new business opportunities, where as cash closures and.

Karachi, Pakistan

Monitor Sales and billing from walk in customer in care centre answerable to management for centre receivables in terms of Cash, Check and Credit Card, Centre closing or daily basis and submit cash to and check to bank representative. o Client Relationso Saleso Audit.o Centre managemento Inventory

Karachi

• Leading operations of Karachi office related to sales, Clients relations, procurement of Machinery, Raw material and spare parts for difference projects and manufacturing of various extrusion lines in different fields.
• Administration Public relations Operations Project management Sales Support

Karachi

Designation: Key accounts Manager.Generally aiming at developing and implementing growth opportunities within and between organizations. Business development, creation of long-term value for an organization from customers, markets, and relationships. Through market analysis, choosing target markets and market segmentation, as well as understanding consumer.

Karachi

• Worked with different projects under TRG domain given as below. AT&T (American telephone and telegraph)Designation: CSRKey responsibilities:
• Responsible for B2B SME’s Sales of AT&T services in US market.
• Dial US on respective time frame to local business. Also to complete all documentations online such as contract, Terms and conditions and legal Govt. policies.TPL Trakker Pvt.Designation: CSE(In-bound & Outbound)Key.
• I was responsible for Vehicle Reporting, complaint handling also navigation system and sales assistance of the software via calls and emails.TELENORDesignation: CRO (Inbound)Key responsibilities:
• Customer relation officer for TELENOR inbounds calls with FCR (first call resolution) from September 2010 to December 2011.
• We assure best customer services under call time which was 110.

Karachi

• Office Supplies and pay role
• Managing Student ledgers
• Controlling of fees schedules.
• Created spreadsheets to track case information and deadlines.
• Performed data entry tasks related to case-specific information into a variety of software programs such as Excel, Word, Access.

Bachelor Of Commerce (Bcom), E-Commerce/Electronic Commerce, 2Nd Division

Volunteering, invigilation, counseling

Mircosoft Office, Office Suite, A

Activities and Societies: Project planning, Presentations