Overseeing the entire logistics process.Managing the commercial functions of the division.Handling PO release and LC opening to inbound delivery.Demand planning and inventory management (PSI) of Principle Brands such as Siemens, Smeg, Hisense, Zanussi, Hostess, Terim, Vestfrost, Wolf Power & Forbes.Negotiating with forwarders and service providers to secure the best prices.Planning to ensure smooth logistical activities.Ensuring compliance with regulatory and legal requirements in line with Dubai Customs norms by monitoring import/export processes.Handling import/export documentation in the Dubai Chamber/Dubai Trade portal.Managing all Letter of Credit (L/C) shipments and their documentation for LC negotiations associated with the bank.Placing purchase orders with Principal Companies and monitoring production schedules to meet agreed lead times.Managing material management, price/promotion updates, and re-orders in SAP ERP System and Retail Pro POS system.Managing MOFA attestation process for required documents.Monthly price updating across all the business channels.Arranging Shipment arrival tracker every month.

• Organized prompt and proper shipment movement, meeting business requirements.• Achieved 99% inventory record accuracy and monitored daily order fulfillment.• Ensured service providers met or exceeded SLA and agreed with KPIs.• Shared forecasts and managed service provider capacity for future intakes.• Addressed and escalated shipment, warehouse, and inventory issues.• Prepared and maintained KPI reports, raised PR/PO, and ensured timely payments.• Maintained strong relationships with transporters and produced weekly logistic reports.• Explained proposed solutions to stakeholders through written and oral presentations.• Identified areas for process improvement to strengthen operational excellence.• Maintained healthy stock integrity in the system vs physical stock.• Liaised between warehouse personnel and customers for account and operational needs.• Contributed to achieving sustainability goals and responded to customer inquiries.• Maintained strong professional relationships with internal and external stakeholders.• Handled import shipment clearance in DUBAI TRADE.• Processed customer orders, and prepared reports tracking purchase orders and inventory.

• Served as a health benefits consultant for AON HEWITT client IBM CANADA LTD, providing resolutions to issues and concerns with health care benefits such as Medical, Dental, Vision, etc.• Ensured benefits paperwork accuracy.• Resolved participant inquiries.• Managed employee benefits and collaborated with vendors.• Educated on available options.• Processed remittance, optimized policies.• Experienced Benefits Operation Administrator (EBOA).• Handled Critical tasks and ongoing Data Load reports.• Managed Direct Billing Payment (DBP) and Evidence of Insurability (EOI).• Initiated regular update calls/huddles.• Observed strict procedures to maintain data and plan participant confidentiality.• Explained benefits to plan participants in easy-to-understand terms to educate each on available options.

• Implemented strategies for organizational efficiency and target achievement.• Managed end-to-end order processing within defined timeframes.• Reviewed and updated order details, ensuring timely fulfillment.• Monitored and responded to fulfillment alarms for accuracy.• Collaborated with vendors for efficient order processing.• Conducted quality checks on processed orders.• Enhanced operational effectiveness within set parameters.• Ensured timely order processing and stayed updated on new products.• Resolved complex order issues to maximize customer satisfaction.• Used SAP ERP and Honeywell Vendor Portal for order tracking.• Created accurate shipping and invoicing documents.• Implemented FIFO and LIFO for inventory management.• Reviewed order terms and informed supervisors of inventory needs.