Digital Transformation in Procure to Pay: Leading the deployment of a global invoicing solution managing 6.2M+ invoices annually. Ensuring alignment with procurement, tax, regulatory, and statutory policies while prioritizing top-notch user experience, timely supplier payments, and reducing value leakage. Digital Transformation in Sourcing Operations: Driving the implementation of digital tools to enhance efficiencies in sourcing processes, enabling operational improvements and multimillion-euro cost savings.Strategic Digital Enablement for GAP: Spearheading the implementation of digital solutions aligned with Unilever’s Growth Action Plan (GAP), empowering procurement functions to meet strategic objectives.Leadership in Tech Investments: Facilitating strategic technology investment discussions with senior leadership, securing approvals, and ensuring effective budget management to maximize business value.Technology Selection and Implementation: Lead end-to-end technology selection through rigorous RFP processes, contract negotiations, and the seamless rollout of tools designed to optimize efficiency and user experience.Leadership in Tech Design: Ensure fit-for-purpose technology design, maximizing ROI & Ops efficiency.Cross Functional Leadership: Building & mentoring high-performing teams to deliver exceptional results.Risk Management and Compliance: Establishing and executing robust IT risk management frameworks to ensure compliance, mitigate risks, and support operational resilience.

Contracting System Implementation: Successfully led the implementation of a contracting system supporting the procurement of raw and packaging materials worth €35B annually. Achieved €4.2M in cost savings over a 3-year contract term through strategic enhancements.IT Business Partnership for Source-to-Pay: Acted as a strategic IT business partner for the Source-to-Pay function, driving impactful digital transformation initiatives to improve procurement operations.Procurement Product Integration: Spearheaded the integration of multiple procurement products, including SAP ECC, optimizing process handshakes and minimizing value leakage by 12%. Reduced lead times by 75%, enhancing operational efficiency and driving superior business outcomes.Cloud Transformation Leadership: Directed the cloud transformation of key procurement technologies, achieving a 20% reduction in operational expenses while enhancing scalability, reducing downtime, and bolstering security.Innovation and Solution Implementation: Assessed and implemented MVPs for advanced technologies like Celonis Process Mining and Enterprise Search, facilitating opportunity evaluation.

Technology Upgrades: Led successful app & infra upgrades, ensuring no impact on business continuity.System Availability: Manage SAP and non-SAP IT estate, ensuring 99.9% system composite uptime.Cybersecurity: Ensured IT estate is safeguarded against vulnerabilities and cyber threats for smooth BAU.Business Continuity: Annual Business Continuity Plan tests were conducted to validate system resilience.Cost Optimization: Reduced landscape management costs by 15% while maintaining reliability.

Global Asset Management: Led a global initiative to define Unilever’s End User Asset Management strategy, involving procurement, deployment, stock management, support, and retirement of user assets.IT Project Management: Successfully delivered diverse IT projects, exceeding stakeholder expectations.Cost Optimization: Negotiated project contracts, achieving a significant reduction in implementation cost.Governance Framework: Established framework that optimized resource allocation & improved timelines.

IT Service Delivery Management: Successfully managed IT service delivery for key accounts, consistently meeting contractual commitments and achieving outstanding customer satisfaction.Service Improvement and Cost Optimization: Designed and implemented service improvement plans, reducing service costs by 20% while enhancing operational efficiency and service quality.

Team Leadership and Mentorship: Led and mentored team members to optimize process efficiency, provide guidance, and consistently achieve group targets.Critical Metrics Management: Established and maintained Critical to Quality (CTQ) and Critical to Process (CTP) targets, ensuring alignment with business objectives and operational excellence.Customer Satisfaction Enhancement: Improved Customer Satisfaction (CSAT) by identifying opportunities through data analysis and implementing validated, impactful solutions.Process Audits and Compliance: Conducted regular process audits and reviews to ensure adherence to established procedures and contractual SLAs, enhancing overall customer experience and service quality.

Application Management and Operations: Delivered reliable oversight and management of IT applications within a commercial account, ensuring seamless operations, system availability, and alignment with business requirements.Root Cause Analysis and Issue Resolution: Conducted in-depth root cause analysis to address recurring issues, implementing structural fixes to prevent reoccurrence and improve system stability.Customer Complaint Management: Resolved customer complaints and routine technical issues promptly, consistently maintaining high satisfaction levels.Process Improvement Initiatives: Identified and implemented opportunities for process improvements, enhancing operational efficiency and productivity.Consistent Performance Excellence: Consistently met or exceeded defined account productivity and performance metrics, ensuring alignment with organizational goals.