The role entails improving/implementing new features and processes to elevate consumer satisfaction and enhance customer experience by leveraging agile software development methodology in close collaboration with business, development, and operations teams.

> I leveraged Salesforce for content creation, community management, KPIs, requirements gathering, QA testing, analytics, and reporting. > I managed a project with external team using Monday.com to improve the user experience. > I contributed to strategic projects, such as, competitive analysis of the product.

> I solved and published solutions for college books on physics and chemistry using LaTeX.> I collaborated with colleagues to produce high-quality solutions for our subscribers.

> I provided technical and product support to customers using Zendesk, SAP, and Salesforce.> I proactively worked with my teammates to solve problems and provided effective solutions.

> I worked closely with my supervisor and our colleagues to meet our client's expectations.> I created CAD designs of house stories using Revit and FEM software.> I made extensive use of spreadsheets to help with cost estimation of the materials.