Kashif Elahi work email
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Kashif Elahi personal email
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I have Masters Business Administration degree,Diploma Computer Sceinces with an experience of IT trainer in Singapore and managing teams of 60 emp. including business incharges and supervisors in 6 Customer Care Centers , Support Center in Customer Services with a serving attitude, strong people management skills, open for all challenges, specialized in the customer service and operations industry.Specialties:• Work Experience with Handling Multiple Customer Care Centers ,Telecom Sector,& Business management in pakistan,Training in Singapore.• People Management• Exposure of handling diverse culture nation • Process Improvisation • Green Field Operations to Running Operations Management Customer Services & Support• CRM/Billing System Development CycleKey Achievements:As Cluster Manager successfully manage high traffic & high loss region with 6 Customer Care Centers and Lead team of up to 60 customer service agents, Supervisors & Business In charges.Remain top performer across my tenure. Join as Branch Manager after successful performance Promoted to Manager L-2 senior manager position and then uplift to manage multiple customer Care Centers.Awarded “2019-2020 Award” on Successful Execution of Project Surbulandi in IBC Nazimabad. Highest revenue contribution in different Camps, Customer Facilitation center CFC, other Mega activities for Consumer Relief Schemes introduced on different occasions.Present and Implement Mobile Meter Reading project in Customer Experience Centers which will provide FCR and improve Customer Experience in year 2021. Reduced Customer Service Complaint turnover by 10% in 2020.Development of SOP for Entire Customer Care Department.Lead the development of first Product Knowledge quiz structure in customer care department.Successfully conducted Training in Customer service KE on QMS Functionality and Reporting.Conducted in house Training / sessions on performance and development to improve individual and team performance and develop successors in shape of future leaders.Successfully managed and revamped the overall experience of Customer Care.Achieved Top CC Team of the month Award in 2017,2018 ,2020Achieved position on top 5 best IBC out of 29 teams - 2015Participated as a team player in several trainings organized by the company:• Team Leadership.- Team Management.- Customer Experince• Innovation and Creativity • Service Excellence.• Empowerment for Service Delivery.• Culture of Excellence• Understanding our Business- Technical.• MS Project 2007 MS Office.
National Traders
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General Manager OperationsNational Traders Feb 2021 - PresentKarāchi, Sindh, PakistanKey role:Ø Customer handling and managing sales and operations Ø Transforming business to digital channels.Ø Maintained good client relationships and experience.
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Cluster Manager Customer Care CentersK-Electric Jan 2017 - Dec 2020Karāchi, Sindh, PakistanKey Achievements:As Cluster Manager successfully manage high traffic & high loss region with 6 Customer Care Centers and Lead team of up to 60 customer service agents, Supervisors & Business In charges.Remain top performer across my tenure. Join as Branch Manager after successful performance Promoted to Manager L-2 senior manager position. Awarded “2019-2020 Award” on Successful Execution of Project Surbulandi in IBC Nazimabad. Highest revenue contribution in different Camps, Customer Facilitation center CFC, other Mega activities for Consumer Relief Schemes introduced on different occasions.Present and Implement MMR ( Mobile Meter Reading) project in Customer Experience Centers which will provide FCR and improve Customer Experience in year 2021. Reduced Customer Service Complaint turnover by 10% in 2020.Development of SOP for Entire Customer Care Department for improved Customer Experience.Lead the development of first Product Knowledge quiz structure in customer care department.Successfully conducted Training in Customer service KE on QMS Functionality and Reporting.Conducted in house Training / sessions on performance and development to improve individual and team performance and develop successors in shape of future leaders.Develop Center budget and control costs of centers.Successfully managed and revamped the overall experience of Customer Care.Achieved Top CC Team of the month Award in 2017,2018Achieved Top position as cluster manager 2017 and 2020.Achieved position on top 5 best IBC out of 29 teams - 2015Job Duties:To build strong and motivated team of professionals Develop performance oriented culture and customer centric environment as per company policies. Managing customer care centers.Responsible for successfully managing overall Operation while achieving KPIs'.Managing Corporate Accounts. -
Senior Manager Customer CareK-Electric Jan 2016 - Jan 2017KarachiKey Achievements:Branch Operation Management of IBC Customer Care.Achieved Top CC Team of the month Award in Jan, Feb and march 2017Achieved 1st position as cluster manager 2017.To Manager overall Service Center Operations with Excellence.
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Customer Care ManagerK-Electric Sep 2014 - Dec 2015PakistanKey Achievements:Achieved position on top 5 best IBC out of 29 teams - 2015 Expertise in ERP system SAP (CRM/ISU) module utilization.To manage operation of customer care IBC.
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Sr. Customer Care/ Support SpecialistMobilink Jul 2010 - Sep 2014Pakistan, KarachiKey Achievements:Surprise Award Feb and Aug 2013 & 2012Employee of the Month Award – 2011Achievement of Surprise Award – 2009 ,2010Achievement of Five year performance recognition - 2009Achievement of Surprise Award - 2008Surprise Award and Employee of the Month - 2007Conduct Monthly audit of financial Transactions in Billing system and ensure error free transactions.Facilitated the Training of Staff in Contact Center, Service Center & Corporate Executives. Expertise of CRM like Siebel, Product packages, billing etc.Job Duties:- Implementing the policies and procedures for effective performance of Subscriber management Team.- Handling chronic customers’ complaints and provide best solution to their problems- Evaluating Performance of Team, Monitoring the Key Performance Indicators of the Team members- Conduct Monthly audit of financial Transactions.- Maintain the Ambiance of the Support Centre as per Standard Quality Requirements- Team Management (Act as backup Line Manager).- Expertise in Departmental Cost Cutting, Departmental Restructuring- Team Operations Management, Data Audit of Team Workload and Workload Management).- Assisting Line Manager in scheduling and other tasks assigned by him / her.- Reporting and presentation. -
Team Lead (Backup) Network Complaint UnitMobilink Jan 2008 - Jun 2010Pakistan, Karachi• Customer Technical issues handling and resolutions nationwide.• Customer contact and ensure complete satisfaction of customers. • Team Management, Reporting and presentation• Coordination with other related departments• Follow-up on all pending and chronic case activities.
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Coordinator Direct Debit TeamMobilink Jan 2006 - Dec 2008Pakistan, Karachi• Customer’s Credit cards/ Debit cards Management nationwide.• Daily, Weekly and Monthly reporting• Coordination with inter departments• Follow-ups on all pending and chronic case activities.
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Associate Member Operations TeamMobilink May 2005 - Dec 2005Pakistan, Karachi• Manage operation task and assignments
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Associate Contact Center, Call Cord Team And Switch ManagementMobilink Sep 2003 - Apr 2005Pakistan, Karachi• 2 year working experience as a CSO at Mobilink Contact Center.• A+ Performance throughout the year.
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It Trainer SingaporeComat Training Services Pte Ltd Nov 2000 - Feb 2002SingaporeKey Achievements: Trainings of Microsoft courses in Singapore to corporate customers, schools. Exposure of training diverse culture nation ,Course Development. Duty Manager & Customer Helpline.
Kashif Elahi Skills
Kashif Elahi Education Details
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Institute Of Business Management CbmMarketing -
MicrosoftMcse
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Petromen Training InstituteComputer Science- Software
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Petromen Training InstituteComputer And Information Sciences And Support Services
Frequently Asked Questions about Kashif Elahi
What company does Kashif Elahi work for?
Kashif Elahi works for National Traders
What is Kashif Elahi's role at the current company?
Kashif Elahi's current role is General Manager Operations | Customer Experience.
What is Kashif Elahi's email address?
Kashif Elahi's email address is sk****@****hoo.com
What schools did Kashif Elahi attend?
Kashif Elahi attended Institute Of Business Management Cbm, Microsoft, Petromen Training Institute, Petromen Training Institute.
What skills is Kashif Elahi known for?
Kashif Elahi has skills like Team Management, Telecommunications, Crm, Team Leadership, Project Planning, Training, Call Centers, Management, Customer Satisfaction, Customer Service, Time Management, Teamwork.
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KASHIF ELAHI
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