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@ke.com.pk
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Kashif Elahi is listed as General Manager Operations | Customer Experience at National Traders, based in Karāchi, Sindh, Pakistan. AeroLeads shows a work email signal at ke.com.pk and a matched LinkedIn profile for Kashif Elahi.
Kashif Elahi previously worked as General Manager Operations at National Traders and Cluster Manager Customer Care Centers at K-Electric. Kashif Elahi holds Master Of Business Administration (Mba), Marketing from Institute Of Business Management Cbm.
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I have Masters Business Administration degree,Diploma Computer Sceinces with an experience of IT trainer in Singapore and managing teams of 60 emp. including business incharges and supervisors in 6 Customer Care Centers , Support Center in Customer Services with a serving attitude, strong people management skills, open for all challenges, specialized in the customer service and operations industry.Specialties:• Work Experience with Handling Multiple Customer Care Centers ,Telecom Sector,& Business management in pakistan,Training in Singapore.• People Management• Exposure of handling diverse culture nation • Process Improvisation • Green Field Operations to Running Operations Management Customer Services & Support• CRM/Billing System Development CycleKey Achievements:As Cluster Manager successfully manage high traffic & high loss region with 6 Customer Care Centers and Lead team of up to 60 customer service agents, Supervisors & Business In charges.Remain top performer across my tenure. Join as Branch Manager after successful performance Promoted to Manager L-2 senior manager position and then uplift to manage multiple customer Care Centers.Awarded “2019-2020 Award” on Successful Execution of Project Surbulandi in IBC Nazimabad. Highest revenue contribution in different Camps, Customer Facilitation center CFC, other Mega activities for Consumer Relief Schemes introduced on different occasions.Present and Implement Mobile Meter Reading project in Customer Experience Centers which will provide FCR and improve Customer Experience in year 2021. Reduced Customer Service Complaint turnover by 10% in 2020.Development of SOP for Entire Customer Care Department.Lead the development of first Product Knowledge quiz structure in customer care department.Successfully conducted Training in Customer service KE on QMS Functionality and Reporting.Conducted in house Training / sessions on performance and development to improve individual and team performance and develop successors in shape of future leaders.Successfully managed and revamped the overall experience of Customer Care.Achieved Top CC Team of the month Award in 2017,2018 ,2020Achieved position on top 5 best IBC out of 29 teams - 2015Participated as a team player in several trainings organized by the company:• Team Leadership.- Team Management.- Customer Experince• Innovation and Creativity • Service Excellence.• Empowerment for Service Delivery.• Culture of Excellence• Understanding our Business- Technical.• MS Project 2007 MS Office.
Listed skills include Team Management, Telecommunications, Crm, Team Leadership, and 30 others.
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Karāchi, Sindh, Pakistan
Key role:Ø Customer handling and managing sales and operations Ø Transforming business to digital channels.Ø Maintained good client relationships and experience.
Karāchi, Sindh, Pakistan
Key Achievements:As Cluster Manager successfully manage high traffic & high loss region with 6 Customer Care Centers and Lead team of up to 60 customer service agents, Supervisors & Business In charges.Remain top performer across my tenure. Join as Branch Manager after successful performance Promoted to Manager L-2 senior manager position. Awarded.
Karachi
Key Achievements:Branch Operation Management of IBC Customer Care.Achieved Top CC Team of the month Award in Jan, Feb and march 2017Achieved 1st position as cluster manager 2017.To Manager overall Service Center Operations with Excellence.
Pakistan
Key Achievements:Achieved position on top 5 best IBC out of 29 teams - 2015 Expertise in ERP system SAP (CRM/ISU) module utilization.To manage operation of customer care IBC.
Pakistan, Karachi
Key Achievements:Surprise Award Feb and Aug 2013 & 2012Employee of the Month Award – 2011Achievement of Surprise Award – 2009,2010Achievement of Five year performance recognition - 2009Achievement of Surprise Award - 2008Surprise Award and Employee of the Month - 2007Conduct Monthly audit of financial Transactions in Billing system and ensure error free.
Pakistan, Karachi
Pakistan, Karachi
Pakistan, Karachi
Singapore
Key Achievements: Trainings of Microsoft courses in Singapore to corporate customers, schools. Exposure of training diverse culture nation,Course Development. Duty Manager & Customer Helpline.
Institute of Business Management (CBM). Karachi, Pakistan
MCSE (Microsoft Certified System Engineer)
Quick answers generated from the profile data available on this page.
Kashif Elahi works for National Traders.
Kashif Elahi is listed as General Manager Operations | Customer Experience at National Traders.
AeroLeads has found 1 work email signal at @ke.com.pk for Kashif Elahi at National Traders.
Kashif Elahi is based in Karāchi, Sindh, Pakistan while working with National Traders.
Kashif Elahi has worked for National Traders, K-Electric, Mobilink, and Comat Training Services Pte Ltd.
You can use AeroLeads to view verified contact signals for Kashif Elahi at National Traders, including work email, phone, and LinkedIn data when available.
Kashif Elahi holds Master Of Business Administration (Mba), Marketing from Institute Of Business Management Cbm.
Kashif Elahi is listed with skills including Team Management, Telecommunications, Crm, Team Leadership, Project Planning, Training, Call Centers, and Management.
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