Kaspars Kaksitis Email & Phone Number

Riga, Lv

London, United Kingdom

As a Global Account Liaison, I was responsible for obtaining the necessary paperwork and information from our clients and guests and arranging their arrivals and working on extensions, cancellations, and amendments of the bookings. My responsibilities included:1) Entering and managing bookings and arranging billing on the system (OSCAR);2) Generating and sending pre-arrival paperwork (Guest Lease Agreements, Card Details and pre-arrival information);3) Arranging and issuing arrival instructions to the guest based on arrival details and providers advised arrival procedure (meet and greet, self-check-in, airport transfer);4) Arranging transfers and extensions of existing bookings or date amendments;5) Cancellation of bookings and cancellation fee negotiations;6) Arrange and issue departure instructions;6) Additional responsibilities:• Letters of Residence;• Additional guest’s requirements (parking, baby cot, extra bed);• Sending Notice to Vacate reminders to the guests and clients;• Checking specific Health and Safety requirements for certain clients.• Liaise with the Finance team to ensure provider invoices match the booking and the system where necessary.• Escalate major Client or Provider service failures to ManagementDuring my time at Oakwood I received training on Siebel booking system (EPIC/OSCAR) and completed the Customer Experience training.

Gun Court, 70 Wapping Lane, London, E1W 2Rd

Candidate’s pre-employment screening (verification of candidate’s employment and academic history, gap verification, basic disclosure – identity, international and criminal checks)Daily communication with clients - report updates and, if required to obtain information regarding unresponsive candidatesCommunication with candidates to obtain required information and documentsScreening updates on paper files or electronic system and preparation of final reportsCommunication with employers, academic institutions and personal referees to obtain referencesWork involves daily targets (tasks completed and completed reports)

Gresham Street 81-87, London

Overseas students admissions and registration.I was responsible for dealing with inbound calls from overseas students and education recruitment agents regarding provided courses, fees, admission requirements, and follow-up communication with our clients.Education recruitment agent registration and communication with agents regarding study requirements and new agent recruitment; communication with partner organizations overseas and coordinating international relationsStudents visa application follow-upAssistance regarding overseas student refunds and agent invoices, essential administrative responsibilities

2, Gales Str., Riga, Lv-1015, Latvia

Legal assistance both for national and international partners, drafting of contracts and other legal documents and tendersPreparation of documents for the Register of Enterprises and other state institutions

11, Jekaba Str., Riga, Lv-1811, Latvia

Work with the draft laws and amendments;Cooperation with the European parliaments;Preparation of answers to the applications of the citizensOrganization of commission's meetings and communication with MPs as well representatives of other state and nongovernmental institutions