Kass Smith Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• As the Credit Team Leader at Transurban, I lead a high-performing team of Credit Officers to optimise cash flow and minimise bad debt while ensuring excellent customer service. I foster a culture of inclusivity.
• Empower and develop team members to resolve escalations promptly.
• Provide leadership, training, and coaching to develop a multi-skilled team.
• Manage resources effectively to meet service levels and execute strategic initiatives.
• Conduct annual performance reviews and align plans with business goals.
• Implement and drive best practice collection techniques.

Melbourne, Victoria, Australia

• Responsibilities:
• Team Management: Managed a team responsible for portfolio collections, customer retention, and risk mitigation at both national and international levels. Concurrently, managed a portfolio of high-risk clients with.
• Accounts Receivable & Credit Control: Perform comprehensive duties including new account risk assessments, payment allocations, credit generation, credit limit reviews, account reconciliations, and financing.
• Skills Development: Conduct skills gap analysis, provide coaching, perform performance appraisals, handle hiring processes, and manage overall team performance.Achievements:
• Risk Mitigation: Successfully reduced high-risk portfolio, decreasing bad debt to 2%.
• Debt Management: Maintained less than 1.5% of 90+ days debt over the last two financial years.

• Responsibilities:
• Team Oversight and Development: Manage and develop a national accounts receivable team responsible for all aspects of A/R and credit control, including new account risk assessments, payment allocations, credit limit.
• Performance Management: Conduct skills gap analysis, provide coaching, perform performance appraisals, handle hiring, and manage team performance.
• ERP Transition: Play a key role in transitioning from two ERP systems to one, including configuring the new system and developing business rules to align with future business needs.Achievements:
• Team Rebuilding: Successfully restructured the team and established a national support office, enhancing operational efficiency.
• System Configuration: Actively involved in configuring the new ERP system and creating business rules that supported and drove the organization's future growth.

Australia

• Responsibilities:
• Client Portfolio Management: Oversee a portfolio of major clients across Australia and New Zealand, managing a total debt of up to $30M per month.
• Credit and Risk Management: Conduct risk assessments at both account and project levels, review and maintain credit limits, and handle hardship claims, including those related to COVID-19.
• Daily Operations: Manage day-to-day activities including collections, issue resolution, credit card payments, and the setup of new accounts.Achievements:
• DSO Reduction: Successfully reduced Days Sales Outstanding (DSO) to 47 days for the New Zealand portfolio and 61 days for major national ledgers.

Melbourne, Australia

• Responsibilities:
• High-Risk Portfolio Management: Efficiently manage a portfolio of high-risk clients, focusing on reducing debt aging, maintaining credit limits, handling hardship claims, and ensuring continued stock supply.
• Day-to-Day Operations: Oversee collections, process credit card payments, manage invoicing, handle rebates, interest calculations, and credit adjustments.Achievements:
• DSO Reduction: Reduced Days Sales Outstanding (DSO) by 42 days across the portfolio.
• Debt Reduction: Decreased overall debt by 29% within the first three months through proactive client engagement and strategic use of the AMEX program.

Melbourne, Australia

• Responsibilities:
• Cash Flow Management: Enhance company cash flow by managing invoicing, resolving issues, reconciling accounts and bank statements, and handling collections and payment allocations for both SMB and enterprise clients.
• High-Risk Account Management: Intervene in high-risk accounts during renegotiation or renewal stages to prevent defaults and manage external debt collection agency (DCA) relationships to minimize bad debt write-offs.
• Corporate Invoicing: Oversee the monthly invoicing process for corporate service clients.Achievements:
• Resolution Model Re-engineering: Successfully revamped the resolution model within ARQ’s sales and account management teams, leading to improved client retention, enhanced cash flow, and reduced debt exposure.
• Onboarding Process Improvement: Redesigned the client onboarding process, resulting in a significant reduction in post-sales credits.

Melbourne, Australia

• Responsibilities:
• Client Relationship Management: Build and maintain long-term relationships between Dun & Bradstreet and its clients to support their financial strategies. Provide expert advice, mitigate financial risk, and enhance the.
• New Revenue Stream: Established a new revenue channel by penetrating the Aged Care Sector.
• Contract Success: Led successful contract deployments, including resource planning, engagement campaigns, and SLA management and reporting.
• Revenue Protection: Implemented comprehensive risk mitigation strategies such as Collector 360, litigation, skip tracing, arrangement negotiation, bad debt write-off mitigation, and debtor surveillance, contributing to.
• Consistent Performance: Regularly exceeded monthly revenue targets, achieving an average of 109% over Q4 2017, with ongoing success in meeting and surpassing set targets.

• Responsibilities:
• Credit Management: Oversee a $10M ledger across four product lines: labor services, security services, traffic management, and height safety. Duties include credit control, receipting and allocations, credit card.
• NZ Portfolio: Achieved a 61% reduction in 120+ day debt within the first 2.5 months and maintained this improvement for 60+ days.
• National Portfolio: Reduced 120+ day debt by 28% within the first 2.5 months, with ongoing success in maintaining this trend for 60+ days.

Melbourne, Australia

• Responsibilities:
• High-Risk Portfolio Management: Oversee a portfolio of high-risk investors and debtors post-liquidation. Manage collections on outstanding loans, handle hardship offerings, and navigate through litigation and write-off.
• Revenue Recovery: Successfully renegotiated $843K in revenue to be paid over extended loan terms, avoiding litigation within the first month of employment.

• Responsibilities:
• High-Risk Portfolio Management: Oversee a portfolio of large and corporate high-risk customers, ensuring a 97% retention rate and maintaining aged debt to less than 6% of the total debt at all times.Achievements:
• Exceeding Targets: Surpassed the set target for 91+ day debt reduction by 26.15% in the first month (October 2009).
• Consistent Performance: Exceeded targets for managing high-value portfolios with average monthly debts of $35M (MIN), $8M (TEG & TB Maxi), and $9M (TSC).
• Recognition: Awarded the Achievement Awards for Service Excellence in 2010 and 2011, and the TAG Award for Spectacular Teamwork in May 2012.
• Account Retention: Successfully salvaged and retained multimillion-dollar accounts by devising solutions from contract inception to commission and decommission.

Diploma Of Counselling

Mba, Business Administration And Management, General

Activities and Societies: Debate team Masters in Business Administation

Ba, English/Psychology

Activities and Societies: Debate team Batchelor of Arts