Technical Consultation:- Lead technical discussions on implementation activities at Lytics, bridging communication between technical and non-technical teams.- Determine optimal solutions aligned with customer business goals and platform maturity.- Advocate for customer needs across Product, Engineering, Account, and Support teams.- Influence realistic technical growth plans for gradual wins while aligning with long-term goals.- Identify and map data pipelines for various platforms.- Guide customers in platform configurations, perform data validations using Google BigQuery and Python scripting, and conduct QA testing with browser developer tools and Postman.- Proactively monitor customer accounts for performance health.Training and Customer Engagement:- Train customers on Lytics core capabilities, including identity resolution, data management, journey orchestration, and marketing activation tools integration.- Provide training on Lytics APIs for customized use cases, experiences, and data validations.- Conduct ongoing training and workshops for continuous learning and client engagement with Lytics software.Technical Project Management:- Manage deployment of customer use cases, creating project plans, milestones, and timelines aligned with customer vision.- Monitor activities and meetings to ensure expected results.- Identify and plan for risk mitigation, capturing KPIs and success metrics.- Regularly track updates to demonstrate growth in success.- Conduct project updates with key stakeholders and executives.Technologies Utilized:Postman, REST APIs, Browser Inspect Tools, Google BigQuery, Google Cloud Platform, Google Cloud Logging tools, Google Tag Manager, SQL, Golang, JavaScript/JSON, Python, Linux/iTerm2/CLI, Git/Github, Several MarTech Integrations.

Ownership over the launch/deployment framework (Technical Project Management)- Lead all technical calls for customer launches and deployments- Facilitate scoping discussion between internal product teams and the customer- Plan all activities and meetings to keep internal/external teams highly aligned- Create project timelines and milestones- Identify timelines, expectations, risk, and mitigation action- Identify ownership over each delivery/dependency- Capture KPIs and success metrics - Meet with key stakeholders and executives for business reviews and feedback - Partner with marketing on press launch activitiesResponsible for technical aspects of project scope- Align with customers on intended business outcomes and goals- Collaborate with customers on expectations, dependencies, priority levels, and realistic timelines- Align with internal product teams to understand feasibility of customer requirements- Provide clear and concise documentation for all of the above Ownership over Test Plans (QA/UAT) - Responsible for highly proactive and strategic motions to ensure expectations are met and risks are known as early as possible- Ensure the Mapbox platform and products are prepared to meet intended outcomes prior to customer launches- Align with the customer on goals and key success metrics - Share customer expectations and metrics with internal stakeholders to detect risk - Frequently check in with customers for quality indicators to report back to internal teamsOwnership over the technical plans for product migrations- Work with customers to understand the business value of the latest versions of Mapbox products and services- Align with internal product teams on the quality level of alpha/beta/GA releases and release schedules - - Set realistic expectations with customers- Align with Engineering to ensure careful technical support throughout the migration process - Mitigate potential risks

Responsible for the delivery of technical aspects of Implementation Projects. - Data Ingress and Egress from a wide range of platforms - Data validations with Google BigQuery, Golang and Python scripting- QA Testing using browser developer tools and Postman- SME on Lytics' REST APIs- SME on product core capabilities such as Unified Customer Profiles, Real-time Behavioral Data Science Science Scoring, and Audience Management, Predictive Models, and +150 integrationsResponsible for ongoing Customer Relationships and Projects with Technical Account Management- Develop Project Plans for upcoming business needs- Guide customers through Use Case and User Story development to ensure enablement post implementation- Provide ongoing training and workshops for clients for continuous learning and engagement with Lytics softwareTechnologies Utilized:- Golang- SQL- JavaScript / JSON- Python- REST APIs- Elasticsearch- Linux / iTerm2 / CLI- Git / Github- Kibana- Google Big Query- Google Cloud Platform- Google Tag Manager - Several MarTech Integrations

Configure, deploy and support accesso products and services for Carnival Corporation's OceanMedallion™ project, which was named IoT Wearables Innovation of the Year. Recognized as a key member of the Implementation Engineering team. Daily Responsibilities:- Take ownership of implementation tasks related to specific SOW timelines and Deliverables. - Assist and support the DevOps team with sprint work for automated deployments of accesso's products and services to Carnival’s ships. - Build automated tools for clients to more easily use products and services - Evaluate client needs, gather client data, and develop configurations that support the business processes.- Assist accesso clients with implementation and integration of accesso products often as part of an existing client software, systems and IT infrastructure.- Support and monitor production services and data- Perform Data uploads, Data manipulation/correction- Software configuration, use of accesso and 3rd party software API’s- Conduct Testing and validation of product Implementation, configurations and integrations, and troubleshoot issues with venue setup. Regression tests, smoke tests, functional tests included.- Troubleshoot and perform root cause analysis. Identify and provide timely workarounds and solutions when possible to meet customer’s business needs.- Guide Customers and 3rd party contractors / vendors in proper accesso API usage, accesso subject matter expertise, and best practices.- Provide training and end-user support during and after the implementation process. - Document end to end process for deploying software to new shipsTechnologies Utilized- Git/GitHub/Bitbucket- Linux/CLI- Docker- Ansible- Postman/Postman Runner Tool- Kafka- Runscope- Jenkins- REST API's- JavaScript, JSON, YML- Shell script, bash- AWS- Elasticsearch- Kibana/Elk Logs- JIRA/Confluence- Dynatrace- ServiceNow

Configure, deploy and support accesso products and services for Carnival Corporation's OceanMedallion™ project, which was named IoT Wearables Innovation of the Year. Recognized as a key member of the Implementation Engineering team. Daily Responsibilities:- Take ownership of implementation tasks related to specific SOW timelines and Deliverables. - Assist and support the DevOps team with sprint work for automated deployments of accesso's products and services to Carnival’s ships. - Build automated tools for clients to more easily use products and services - Evaluate client needs, gather client data, and develop configurations that support the business processes.- Assist accesso clients with implementation and integration of accesso products often as part of an existing client software, systems and IT infrastructure.- Support and monitor production services and data- Perform Data uploads, Data manipulation/correction- Software configuration, use of accesso and 3rd party software API’s- Conduct Testing and validation of product Implementation, configurations and integrations, and troubleshoot issues with venue setup. Regression tests, smoke tests, functional tests included.- Troubleshoot and perform root cause analysis. Identify and provide timely workarounds and solutions when possible to meet customer’s business needs.- Guide Customers and 3rd party contractors / vendors in proper accesso API usage, accesso subject matter expertise, and best practices.- Provide training and end-user support during and after the implementation process. - Document end to end process for deploying software to new shipsTechnologies Utilized- Git/GitHub/Bitbucket- Linux/CLI- Docker- Ansible- Postman/Postman Runner Tool- Kafka- Runscope- Jenkins- REST API's- JavaScript, JSON, YML- Shell script, bash- AWS- Elasticsearch- Kibana/Elk Logs- JIRA/Confluence- Dynatrace- ServiceNow

Responsible for helping to formulate and design solutions for our customers, advising and troubleshooting deployments, and implementing technical project plans. Defines business requirements, assists, and supports the functional and technical responses to activities and tasks. Primary Responsibilities:-Respond to daily customer-centric activities including initial triage of production issues-Level 2 technical support-Manage customer expectations properly to avoid escalations-All types of testing, especially API and integration testing (including automation)-Production services monitoring and support-Writing/running scripts to automate manual tasks-Building Web Applications for clients-Digital communications with client stakeholders and partnersTechnologies Utilized:-GitHub-Postman-Jenkins-Rest API's-HTML, CSS, JavaScript, Python, JSON, YML-Charles Debugging Proxy-Linux, shell script, bash

• Responsibilities Drupal Classes- Attended business meetings for marketing and sales (led to more business several times)- Designed the course- Created documents to ‘advertise’- Taught classes to disabled students (they made Drupal websites, with content marketing in mind)Websites- Designed content- Wrote content - Primary communicator between team and with boss - Arranged appointments, events, etc- Communication with customers (led to more opportunities for TTB)Prototyping- Communicated between for engineers, customers, and our managers- Engineer work- Ordered parts- Budgeted - Design editing- Edited videos for customers to see our work in progressMarketing - Researcher- Got radio announcements through happy clients- Contacted previous and current clients, and surveyed them (Client Relations)- Looked at competitors- Wrote content for website/social mediaSocial Media- Wrote policies for employees- Strategies for Brand Recognition- Document Creation for Tagging/Posting/Commenting/Sharing GuidelinesTeam Leadership- Surveyed employees (Addressed possible discomforts, looked for good stuff)- Schedules- Due dates (Goal setting and assuring work completed by date)- Business development meetings- Training - Created employee responsibilities to fit their abilities and interests- Event planning for 30 or more interns, and 7 full time employees • Skills Project CoordinatingEvent PlannerContent Marketing Design and ResearchFront End Web DevelopmentWeb DesignerManagingElectrical Engineering

Research assistant in the Neuroscience department at UF, where spectroscopy was used to analyze dopamine pathways in mice.-Assisted researchers with laboratory tasks such as: data entry, handling biochemical materials, and using advanced machinery-Wrote detailed lab reports about results-Wrote procedural reports for other research assistants to follow-Attended Neuroscience Seminars

-Provided quality tutoring sessions for Math and English courses-Attended all classes I was a tutor for -Took easy to read and understand notes for absent students-Displayed as a Role Model Student -Planned tutoring sessions and test reviews for 20+ students per class-Presented complex material in ways for each individual student to understand (visually, story telling, graphically, by examples)-Socialized with all students to excite them about the subject and to persuade them to come to tutoring sessions-Communicated with the professors about their students

-Provided guests with exceptional service-Obtained highly evolved people skills-Worked quickly in a fast-paced environment -Multitasked-Maintained high energy and positive attitude throughout shifts -Clearly communicated with guests and coworkers-Resolved any issues with guests-Handled money

-Lead server during this position-Trainer Experience-Provided guests with exceptional service-Obtained highly evolved people skills-Worked quickly in a fast-paced environment -Multitasked-Maintained high energy and positive attitude throughout shifts -Clearly communicated with guests and coworkers-Resolved any issues with guests-Handled money

-Provided guests with exceptional service-Obtained highly evolved people skills-Worked quickly in a fast-paced environment -Multitasked-Maintained high energy and positive attitude throughout shifts -Clearly communicated with guests and coworkers-Resolved any issues with guests-Handled money

-Assisted customers with shopping needs-Provided a high-energy and outgoing personality for customer experience-Sold products to customers-Kept the store clean

-Lead server during this position-Trainer Experience-Provided guests with exceptional service-Obtained highly evolved people skills-Worked quickly in a fast-paced environment -Multitasked-Maintained high energy and positive attitude throughout shifts -Clearly communicated with guests and coworkers-Resolved any issues with guests-Handled money