Kassandra Valerio Email & Phone Number

Sutton, Ma, Us

Boston, Providence And Weymouth, Ma

➤ Bringing in $1.2M in 16 months in this newly created role and establishing and maintaining 600 clients by relationship development and promotion of Team Mattos to key contacts within carriers or independent adjusting companies.➤ Achieving the target of maintaining and growing company's revenue by 13% by developing vendor programs for their mitigation services in coordination with corporate leadership and consistently educating existing or new clients.➤ Increasing sales and profit margins within the territory as well as expanding the brand within accounts through organizing and leading networking events for carriers and independent adjusting accounts.➤ Pursuing new business opportunities within SERVPRO existing customer base while actively generating leads for new customers through community contacts, cold calls, or drop-in visits and attending various industry events.➤ Managing and maintaining existing customer relations through face-to-face interactions, site visits, and phone calls.➤ Coordinating directly with division managers to meet customer expectations and ensure quality of service as well as representing the company in the marketplace through participating in community organizations.➤ Participating in financial analysis and budgeting throughout the formal bid process, delivering bids to customers, following up with customers after the bid is delivered, and providing input to management on customer feedback.➤ Preparing weekly and quarterly sales reports and goals as well as identifying target customers and revenue objectives.➤ Leading the creation, improvement, and implementation of innovative sales strategies to drive the company's position and increase market share while creating and presenting effective proposals to current or prospective customers.

Eastern & Central Mass

➤ Managed, developed, branded, trained, and educated 1500 clients across 500 accounts within Massachusetts and New Hampshire with a focus on insurance carriers and mitigation companies.➤ Developed relationships with the right level leader to influence the strategies created though monthly routine visits with accounts and delivered impromptu and scheduled presentations for up to 30 participants at a time.➤ Successfully executed marketing strategies or plans supporting customer acquisition, retention, and loyalty while mentoring the inside sales and marketing teams by providing appropriate coaching, tools, materials, and training.➤ Managed and directed a team of 7 sales professionals, directed strategic initiatives to achieve sales goals to surpass revenue goals each quarter and increasing monthly sales by 20% within six months of initial start.➤ Developed and monitored monthly and yearly budgets for marketing as well as quantified CRM growth across all accounts such as job costs, continuing education courses, and expenses related to accounts.➤ Provided an exceptional customer service experience by exceeding expectations that resulted in attaining 150 new contacts through reestablishing existing accounts and creating new ones.➤ Maintained an active and organized client book, contacted clients regularly to provide appropriate follow-up on sales or client requests, and communicated with clients to give advice on general trends and developments in the market.

Shrewsbury, Ma

➤ Educated and trained customers and team members on the benefits of Whole Foods Market and the Amazon partnership.➤ Trained new team members on the POS system at Whole Foods, assisted with new hire orientation paperwork, and instructed new and current team members on new processes and regional updates for their roles.➤ Designed and implemented content and logistics for company-wide training solutions to meet organizational mission, ensured alignment with store/regional leadership as well as tracked, documented, and updated team members' trainings.➤ Developed and systematically maintained the organizational knowledge base with Subject Matter Experts including team and manager training manuals, policies, procedures, on-boarding materials, forms, posters, and tool center.➤ Ensured employee certifications and performance review compliance, updated records, and compiled statistical reports for all levels of management including evaluating the effectiveness of training methods and performance of staff.

Lansdale, Pa

Erie, Pa

➤ Proactively generated sales and cultivated customer relationships by making sales calls to potential customers and referral sources and promoting brand awareness by attending local networking events.➤ Won the 2013 Business Development Award out of all of Rainbow International US and Canadian franchises.➤ Negotiated with carriers, insurance agents, adjusters, real estate agents, brokers, contractors, and homeowners and coordinated nationwide programs with insurance carriers in the region.➤ Implemented new company marketing procedures, trained new employees in their implementation, managed and organized all events for the company or clients, and led research including market analysis projects.➤ Scheduled, coordinated, and administered continuing education classes for insurance agents and adjusters.➤ Assisted the Owner/General Manager with developing the annual marketing budget as well as maintained records for all marketing activities and delivered detailed reports on customer needs, problems, interests, and competitive activities.➤ Identified advantages and benefits by comparing offerings with competitors, developed clear, effective written proposals, specifications, and quotations for current or prospective customers.