Kathleen "Kat" Fenoglio Email & Phone Number

Indianapolis, In, Us

Indianapolis, Indiana, United States

Compass is a real estate technology company that provides an online platform for buying, renting, and selling real estate assets. In 2023, Compass earned Fortune 500 status and celebrated largest residential brokerage honors. Served as the General Manager for the newly launched regional branch in Indiana, driving revenue through technical adoption and building culture through community. 𝘏𝘪𝘨𝘩𝘭𝘪𝘨𝘩𝘵𝘦𝘥 𝘢𝘤𝘩𝘪𝘦𝘷𝘦𝘮𝘦𝘯𝘵𝘴:➡️ Directed cross-functional team of customer success, marketing, and administration, enhancing client satisfaction and engagement across 180+ agents. ➡️ Developed and implemented strategies based on KPIs leading to a 900+% sales increase, while holding operating costs steady to support company’s pursuit of cash-flow positive status.

Indianapolis, Indiana, United States

OneCause is a digital fundraising technology provider driving $6.5B for nonprofit causes since inception. Promoted to develop value-add customer success strategies to drive scale through digital transformation. 𝘏𝘪𝘨𝘩𝘭𝘪𝘨𝘩𝘵𝘦𝘥 𝘢𝘤𝘩𝘪𝘦𝘷𝘦𝘮𝘦𝘯𝘵𝘴:➡️ Coached and mentored 4 enterprise CSMs in high-touch motions, escalation management, and product knowledge.➡️ Gathered “Voice of the Customer” (VOC) feedback and developed playbooks to navigate adoption, renewals, and customer advocacy with various customer personas. ➡️ Worked cross-functionally with multiple teams to optimize tech stack for tech-touch efficiency when possible and ensure alignment throughout the customer lifecycle.

Indianapolis, Indiana Area

Strategic architect behind the Cx framework utilizing Salesforce and Gainsight to build tailored experience for enterprise customers. Led the initiative’s rollout driving expansion with increasing NRR during the 4-year period.

Indianapolis, Indiana Area

Tapped to be a founding member of CS organization during a pivotal shift to SaaS model, taking charge of a portfolio of 300+ accounts in key geographic markets to increase the company's market share.

Indianapolis, Indiana Area

Facilitated the successful adoption of novel fundraising technology across 300 events, serving as the primary liaison from contract activation to event execution.

Indianapolis, Indiana Area

Recruited for a newly established role at a cutting-edge mobile marketing startup, pioneering in connecting brands with consumers through innovative digital channels, including opt-in mobile membership and NFC rewards programs. Leveraged novel concepts like SMS and geolocation marketing to elevate consumer engagement. 𝘏𝘪𝘨𝘩𝘭𝘪𝘨𝘩𝘵𝘦𝘥 𝘢𝘤𝘩𝘪𝘦𝘷𝘦𝘮𝘦𝘯𝘵𝘴:➡️ Single-handedly managed client relations post-sale, overseeing product education and program launch to ongoing maintenance and performance evaluation, contributing to $360K in annual revenue.➡️ Provided expert guidance to clients on integrating mobile marketing strategies into their overall marketing plans, focusing on consumer engagement and loyalty building.➡️ Played a pivotal role in educating clients about the potential and mechanics of SMS and geolocation marketing, facilitating successful program implementations, and maximizing the effectiveness of sales agreements.

Indianapolis, Indiana Area

Pioneered the Mascot Program and operationalized the creative vision of Blue, the Indianapolis Colts mascot. Established a strong connection with first-generation Colts fans, with a particular focus on engaging children, through strategic branding and community outreach. 𝘏𝘪𝘨𝘩𝘭𝘪𝘨𝘩𝘵𝘦𝘥 𝘢𝘤𝘩𝘪𝘦𝘷𝘦𝘮𝘦𝘯𝘵𝘴:➡️ Collaborated closely with Marketing, Events, Sponsorship, HR, and Finance teams to bring Blue’s creative mascot-related ideas to life, effectively maximizing brand exposure and program impact. Managed a $50K operating budget, ensuring strategic allocation of resources for optimal outcomes. ➡️ Expanded mascot appearances 130%, boosting revenue $350K; managed all aspects of media, public relations, sponsor fulfillment, programming, and logistics.➡️ Created and led innovative educational initiatives with "Blue", targeting various school-age children, promoting physical fitness, anti-drug awareness, and healthy eating. Expanded program 73% through strategic partnerships with 140 schools.➡️ Spearheaded marketing and logistics for Training Camp, boosting attendance by 400% to 88K fans and effectively overseeing a team of 10+ interns for sponsor commitments.

Bloomington, Indiana Area

Recruited for a newly created position within the Varsity Club, the fundraising arm of the IU Department of Intercollegiate Athletics, and played a pivotal role in supporting the generation of $8.3M in gifts which constituted 21% of the total departmental revenue. 𝘏𝘪𝘨𝘩𝘭𝘪𝘨𝘩𝘵𝘦𝘥 𝘢𝘤𝘩𝘪𝘦𝘷𝘦𝘮𝘦𝘯𝘵𝘴:➡️ Orchestrated the production of key fundraising communications, including the annual report and donor correspondence, effectively nurturing donor relationships and enhancing contribution levels.➡️ Led the content management for designated sections of the IU Hoosiers website, significantly amplifying the department's digital presence and engagement with potential and existing donors.➡️ Curated and disseminated a monthly e-newsletter to over 3,400 donors, successfully bolstering community involvement and alumni support.➡️ Coordinated and prepared materials for quarterly board meetings, playing a vital role in streamlining decision-making processes and optimizing the effectiveness of donor engagement strategies.