Katherine Greene Email & Phone Number

Clinton, Mississippi, United States

• Responsible for creating a welcoming environment by greeting incoming customers and handling the day-to-day registration and renewal process for the International Registration Plan (IRP) and International Fuel Tax Agreement (IFTA) allowing for large heavy vehicles and fuel taxes to allow cross border permissions. • Manage the application approval process by handling all requests via walk-in, mail-in, electronic, and online by logging into the queue and available to review customer inquiries and assist with electronic filings.• Handle with care, empathy, and sympathy any disgruntled customers with an understanding of how to handle conflict resolution and when to escalate and engage the manager on duty.• Provide and issue taxpayers permanent vehicle operational registrations for newly purchased vehicles and/or trailers to their account and handle necessary billing needs.• Direct responsibility for processing supplemental and renewal application requests, issuing and mailing document credentials, and handle invoicing requirements.• Identified a need to revamp the requirement language of several customer-facing documents by creating more clear and concise information for ease of understanding, ultimately decreasing volume inquiry calls.• Clearly define state and federal rules and regulations in a simplified way to assist customers/taxpayers by providing excellent communication and customer service.• In my role as, Revenue Analyst from 1998 – 1999 was responsible for processing permit applications, surety bonds, and certificate of deposits or cash bonds by handling all necessary documentation requirements for the Alcohol Beverage Control department a part of the department of revenue.• Verify and handle the renewal process for all permits by confirming personal and business state taxes were in good standing and requesting updated information and documentation for surety bonds and working closely with the ABC agent (law enforcement).

Clinton, Mississippi, United States

• Responsible for handling the coding of all incoming tax forms, homestead applications, and processing payments.