Kat Hicks Email & Phone Number

Remote

I provide ghostwriting services to clients through the Ewriter Solutions management system, and privately. I specialize in Tier 2, or advanced level technical topics, research projects, comprehensive guides, and copy. In this position I have developed my professional writing, editing, and research skills while managing deadlines, confidentiality, NDA's, and client relationships.

Remote

Reviewing/Booking client contracts while ensuring SOX and Company policy compliance. Effective communication with a wide range of teams including Sales, Operations, Legal, Accounting, etc. Researching and developing creative solutions while juggling multiple assignments under service level agreements. Performed duties for SFDO, then migrated to SFDC Nov. 2020.

Indianapolis, Indiana Area

Client Success Manager with the world’s largest digital marketplace for home services. Multiple years of experience with both Angie’s List and Home Advisor Brands. The current role is responsible for advertising account renewals, and churn prevention and driving a Return on Investment for clients by demonstrating the value propositions of the company. Fast-Paced environment requiring collaboration, adaptability, and multi-tasking with prioritizationDuring my time with this company, I have held various roles including inbound membership sales, Tier 2 support for the call-center, Help Desk (licensing, integrity, and data), outbound client sales, and account management. I have been heavily involved in cultivating the company’s culture by participating as chairperson for multiple professional development initiatives including the Charitable Giving Committee, the company-wide Volunteering group, and multiple other clubs including the Diversity, and Gardening groups. My time in these initiatives and corporate citizenship are some of the highlights of my tenure with the company.

Anderson, Indiana

As an Ingredients Processing specialist I was responsible for the weighing and application of raw materials to multiple liquid food production lines. The main function of this position was to correctly order product from inventory, quality-check raw materials and ensure proper weights and varieties were used. Machine maintenance, cleaning, and quality were top priorites as were correctly monitoring and reacting to alerts and prompts through various software systems. There were multiple scenarios requiring in-depth troubleshooting and problem solving, as well as developing creative solutions to barriers. I also performed product testing in a laboratory environment in the Milk Receiving section of the plant. Following food-safety guidelines and procedures were crucial to the development of acceptable products for consumer sale.I was responsible for ensuring quality objectives were met including adherence to Good Manufacturing Practices, food safety checks, product quality checks according to policy. Participation in prevention and correction of quality-related errors. Accurately deliver hand-offs and communicated key information to peers, team members and production management.

Indianapolis, Indiana Area

As a produce manager for this retail natural foods grocer, I managed a team of dedicated employees focused on providing fresh produce options and customer satisfaction. I negotiated goods pricing with suppliers and prioritized orders based on inventory and special merchandising initiatives. Provided pricing and update information to staff, and created schematics for space management and design. Planned displays and created methods for storing and stocking items. Oversaw floral, produce, and bulk departments and their maintenance. Responsible for recording budget and sales, hiring and training new employees, and monitoring shrinkage.

Herbalism/Herbalist, 4.0

Currently enrolled in this Herbal Clinician License program.

Master Gardener, Agriculture, Agriculture Operations, And Related Sciences, 4.0

Master Gardener Certification completed through Purdue Extension program

Fine And Studio Arts, 3.5